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There are four popular types of franchising: (1) __________; (2) manufacturer-sponsored wholesale franchise systems; (3) service-sponsored retail franchise systems; and (4) service-sponsored franchise systems.


A) contractual-sponsored franchise systems
B) wholesaler-sponsored franchise systems
C) manufacturer-sponsored retail franchise systems
D) horizontal-marketing franchise systems
E) customer-oriented franchise systems

Correct Answer

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In terms of distribution,when marketing channel members are engaged in financing,grading,and marketing information and research,they are performing the __________ function.


A) logistical
B) transformational
C) implementing
D) facilitating
E) transactional

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The Fox Entertainment Group counts among its assets a thriving TV production unit,a Hollywood movie studio,many TV stations,a half-dozen national cable networks,and almost two dozen regional sports networks.Since most of the shows produced at its TV production unit and many of the movies made at its studio are only televised on its cable TV networks,Fox Entertainment Group is an example of a(n)


A) corporate vertical marketing system.
B) integrated marketing system.
C) contractual vertical marketing system.
D) corporate horizontal marketing system.
E) contractual horizontal marketing system.

Correct Answer

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When producers and ultimate consumers deal with each other one-on-one,it is referred to as a(n)


A) strategic channel alliance.
B) marketing channel.
C) direct channel.
D) indirect channel.
E) dual distribution channel.

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In terms of target market coverage,density refers to the number of __________ in a geographical area.


A) target market customers
B) competitors
C) wholesalers
D) retail stores
E) stakeholders

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Hewlett-Packard is taking a proactive role in reducing the amount of electronic merchandise dumped in landfills by using __________ to reclaim recyclable and reusable materials.


A) reverse materials handling
B) reverse logistics
C) cause-related marketing
D) vendor-managed inventory
E) materials transformation

Correct Answer

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The practice that involves unloading products from suppliers,sorting products for individual stores,and quickly reloading products on trucks that will deliver the products to specific stores is referred to as __________.


A) just-in-time (JIT) delivery
B) intermodal distribution
C) immediate response system (ERS)
D) piggy-backing
E) cross-docking

Correct Answer

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Firms that have designed a unique approach for performing a service and wish to profit by selling the franchise to others employ a __________.


A) customer-generated franchising system
B) service-sponsored retail franchise system
C) manufacturer-sponsored wholesale franchise system
D) manufacturer-sponsored retail franchise system
E) administered vertical marketing systems

Correct Answer

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Dependability is the consistency of replenishment.This is important to all firms in a supply chain and to consumers.It can be broken into three elements: consistent lead time,safe delivery,and __________.


A) complete delivery
B) honest and accurate pricing
C) quality products
D) product warranties
E) a well-informed delivery staff

Correct Answer

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Vertical marketing systems refers to


A) professionally managed geographically dispersed marketing channels designed to achieve channel economies and maximize marketing impact.
B) professionally managed and centrally coordinated marketing channels designed to achieve channel economies and maximum marketing impact.
C) retailer-sponsored cooperatives where small,independent retailers form an organization that operates a wholesale facility cooperatively.
D) professionally managed geographically dispersed marketing channels that are controlled through strategic channel alliances.
E) channel partnerships that share responsibility for ordering and physically distributing each other's products.

Correct Answer

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CPW (Cereals Partners Worldwide) is a __________ designed from the start to be a global business.It joined the cereal manufacturing and marketing capability of General Mills with the distribution clout of NestlΓ©.


A) dual distribution partnership
B) multichannel distribution system
C) cooperative distribution channel
D) strategic channel alliance
E) bilateral trade cooperative

Correct Answer

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  Figure 12-3 -Figure 12-3 above depicts four common marketing channels for consumer products and services that differ by the kind and number of intermediaries.Channel  C  would be an appropriate marketing channel for __________. A) Hershey's candy B) Toyota automobiles C) State Farm car insurance D) Aspen dental services E) Ticketmaster tickets to a rock concert Figure 12-3 -Figure 12-3 above depicts four common marketing channels for consumer products and services that differ by the kind and number of intermediaries.Channel "C" would be an appropriate marketing channel for __________.


A) Hershey's candy
B) Toyota automobiles
C) State Farm car insurance
D) Aspen dental services
E) Ticketmaster tickets to a rock concert

Correct Answer

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Most Apple retail stores have a Genius Bar staffed with highly trained personnel that can help customers with their purchases of iPads,iPhones,and other Apple products and services.Which buying requirement is Apple satisfying with its Genius Bar?


A) context
B) information
C) variety
D) pre- and postsale services
E) adaptation

Correct Answer

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When marketing channel members are engaged in gathering,sorting,and dispersing products,they are performing __________ functions.


A) logistical
B) merchandising
C) facilitating
D) implementation
E) transactional

Correct Answer

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Amazon uses supply chain and logistics management to


A) make sure that it maintains the authority that comes with being the channel captain.
B) avoid having to use quick response replenishment.
C) lessen the amount of communication that is necessary between it and its suppliers.
D) manage the flow of products from its suppliers to its distribution centers.
E) implement its market divestment strategies.

Correct Answer

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A firm becomes a channel captain because it is the channel member with the ability to influence the behavior of other members.Influence can take four forms,one of which is


A) economic influence.
B) stakeholder position.
C) familial ties to other channel members.
D) longevity in the industry.
E) geographic proximity to the manufacturing plant.

Correct Answer

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A retailer refers to


A) an intermediary who sells only to other intermediaries.
B) any intermediary between a manufacturer and industrial markets.
C) an intermediary who sells to other distributors.
D) an intermediary who takes possession of a product,alters it in some way,and then sells it to the ultimate consumer.
E) an intermediary who sells to consumers.

Correct Answer

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There are three variations of contractual systems: retailer-sponsored cooperatives,franchising,and __________.


A) service-oriented voluntary chains
B) channel-dominated voluntary chains
C) wholesaler-sponsored voluntary chains
D) distributorship cooperatives
E) reseller franchising

Correct Answer

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The "risk" in a transactional function refers to


A) unpredictable costs of transportation because of fuel prices.
B) product liability from poorly produced products that become defective.
C) the need to stock merchandise in anticipation of sales.
D) trying new promotional campaigns.
E) investments in new product development.

Correct Answer

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The type of vertical marketing system that achieves coordination at successive stages of production and distribution by the size and influence of one channel member rather than through ownership is referred to as a(n) __________.


A) corporate vertical marketing system
B) integrated vertical marketing system
C) contractual vertical marketing system
D) administered vertical marketing system
E) interactive vertical marketing system

Correct Answer

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