Question 1

It is easier to assign dollar values to intangible benefits. _________________________

Accepted Answer

A) True 
 B)False

Question 2

To avoid the problem of project creep, ____.

Accepted Answer

A)   define project scope as vaguely as possible
B)   leave project scope undefined
C)   define project scope as clearly as possible
D)   expand the focus beyond the problem at hand

Question 3

A systems analyst should provide ____ so managers can understand the full cost impact and timetable.

Accepted Answer

A)   time figures for the next development phase
B)   cost figures for the next development phase
C)   an estimate for the overall project
D)   all of the above

Question 4

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.

Accepted Answer

A) True 
 B)False

Question 5

-Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.

Accepted Answer

A)   schedule feasibility
B)   technical feasibility
C)   economic feasibility
D)   operational feasibility

Question 6

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.

Accepted Answer

A) True 
 B)False

Question 7

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT an area in which Sam must estimate costs to determine TCO?

Accepted Answer

A)   licenses
B)   facility costs
C)   cost of competitors' systems
D)   equipment

Question 9

If a problem arises that involves a mission-critical system, an IT ____ team would attempt to restore normal operations.

Accepted Answer

A)   emergency
B)   management
C)   risk
D)   maintenance

Question 10

-In the accompanying figure showing factors that affect IT systems projects, many systems project requests come from the _________________________, which often makes recommendations based on its knowledge of business operations and technology trends.

Accepted Answer

IT departm...

Question 11

A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.

Accepted Answer

A)   operational
B)   technical
C)   schedule
D)   economic

Question 12

Systems requests seldom are aimed at improving service to customers or users within a company.

Accepted Answer

A) True 
 B)False

Question 13

Hardware-based security controls include _________________________ that can identify a person by a retina scan or by mapping a facial pattern.

Accepted Answer

The answer of Hardware-based security controls include _________________________ that can...

Question 14

_________________________ are benefits that can be measured in dollars, resulting from a decrease in expenses, an increase in revenues, or both.

Accepted Answer

The answer of _________________________ are benefits that can be measured...

Question 15

Examples of tangible benefits include all of the following except a(n)  ____.

Accepted Answer

A)   user-friendly system that improves employee job satisfaction
B)   new scheduling system that reduces overtime
C)   online package tracking system that decreases the need for clerical staff
D)   sophisticated inventory control system that cuts excess inventory

Question 16

Systems development typically starts with a ____.

Accepted Answer

A)   feasibility study, followed by a systems request, which includes a preliminary investigation
B)   systems request, followed by a preliminary investigation, which includes a feasibility study
C)   preliminary investigation, followed by a feasibility study, which includes a systems request
D)   feasibility study, followed by a preliminary investigation, which includes a systems request

Question 17

Electronic data interchange (EDI)  enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

Accepted Answer

A)   CRM
B)   TCO
C)   JIT
D)   RFID

Question 18

MATCHING
Identify the letter of the choice that best matches the phrase or definition.
-Its end product is a report to management.

Accepted Answer

A)  schedule feasibility 
B)  EPC 
C)  JIT 
D)  systems development 
E)  EPOD F)  systems requestG)  controlH)  preliminary investigationI)  organization chartJ)  case for action

Question 19

Often a change in one system has an unexpected effect on another system.

Accepted Answer

A) True 
 B)False

Question 20

A(n) _________________________ describes a company for its stakeholders and briefly states the company's overall purpose, products, services, and values.

Accepted Answer

The answer of A(n) _________________________ describes a company for its...

Exam 2: Analyzing the Business Case

-In the accompanying figure showing factors that affect IT systems projects, many systems project requests come from the _________________________, which often makes recommendations based on its knowledge of business operations and technology trends.

Correct AnswerverifiedIT departm...View AnswerShow Answer

A(n) _________________________ describes a company for its stakeholders and briefly states the company's overall purpose, products, services, and values.

Correct AnswerverifiedShow Answer

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.

Correct AnswerverifiedShow Answer

A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.

Correct AnswerverifiedShow Answer

Systems development typically starts with a ____.

Correct AnswerverifiedShow Answer

Which of the following is NOT an area in which Sam must estimate costs to determine TCO?

Correct AnswerverifiedShow Answer

MATCHING Identify the letter of the choice that best matches the phrase or definition. -Its end product is a report to management.

Correct AnswerverifiedShow Answer

Often a change in one system has an unexpected effect on another system.

Correct AnswerverifiedShow Answer

Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

Correct AnswerverifiedShow Answer

Examples of tangible benefits include all of the following except a(n) ____.

Correct AnswerverifiedShow Answer

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.

Correct AnswerverifiedShow Answer

It is easier to assign dollar values to intangible benefits. _________________________

Correct AnswerverifiedShow Answer

Hardware-based security controls include _________________________ that can identify a person by a retina scan or by mapping a facial pattern.

Correct AnswerverifiedShow Answer

To avoid the problem of project creep, ____.

Correct AnswerverifiedShow Answer

If a problem arises that involves a mission-critical system, an IT ____ team would attempt to restore normal operations.

Correct AnswerverifiedShow Answer

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.

Correct AnswerverifiedShow Answer

_________________________ are benefits that can be measured in dollars, resulting from a decrease in expenses, an increase in revenues, or both.

Correct AnswerverifiedShow Answer

Systems requests seldom are aimed at improving service to customers or users within a company.

Correct AnswerverifiedShow Answer

A systems analyst should provide ____ so managers can understand the full cost impact and timetable.

Correct AnswerverifiedShow Answer

-Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.

Correct AnswerverifiedShow Answer

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