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Exam 7: Operations Management and Quality

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Question 51

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Describe the difference between the make-to-order and make-to-stock production processes.

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We can classify goods production into br...

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Question 52

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What goods-producing operations method is designed around specific customer specifications?

A) High-contact systems
B) Make-to-order
C) Layout planning
D) Low-contact systems
E) Make-to-stock

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Question 53

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Which term refers to the acquisition of the raw materials a company needs to produce its products?

Firms that make only tangible products are engaged in goods production.

How does outsourcing affect global supply chain management?

By turning raw materials into finished goods, production creates form utility.

Which term describes the idea that quality belongs to each person who creates it while performing a job?

What should a firm use to evaluate the work activities, materials flow and paperwork in an effort to determine how those activities provide benefit for the customers?

Operations capability is a special ability that production does especially well to outperform the competition.

Describe the relationship between a firm's productivity level affect and a country's GDP.

Explain time, place, and form utility.

Which of the following helps to determine operations capabilities?

Differentiate between high- and low-contact processes. Give an example of each.

Which of the following is the amount of a product that a company can produce under normal working conditions?

In which type of system must the customer be actively involved in order to receive the good or service?

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Which type of strategy emphasizes low overhead and inventory, and a limited assortment of products to attract customers?

Which material management process stores incoming materials for production and finished goods for distribution?

When a company makes products available conveniently for consumers, based on where they are, which type of utility is created?

A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.