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Social media depend on mobile and web-based technologies to create highly interactive platforms via which individuals and communities share, co-create, discuss, and modify user-generated content.

A) True
B) False

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True

________ is the measure of the proportion of viewers who interact with an ad or application.


A) Unique visitors
B) Interaction rate
C) Actions taken
D) Conversation-related measures
E) Visitors' demographics

F) C) and D)
G) A) and C)

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Google's most prominent use is ________.


A) its search engine
B) its web-search ads
C) its online display ads
D) its mobile ads
E) its video ads

F) All of the above
G) B) and D)

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Identify the characteristics of effective social media campaigns.

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(1) Social media campaigns must be planned together with advertising in traditional media. (2) Marketers must consider the fact that social media reaches, simultaneously, several audiences (i.e., consumers, retailers, and other parties with whom the company does business), which justifies larger advertising budgets. (3) Executives should closely examine consumers' clicks on the "like" buttons and "mine" data from their Facebook pages in order to develop new niches for their products (sometimes with partners in other product categories). (4) Bosses who Tweet personally strengthen the connections between their brands and customers. (5) Employees should be encouraged to Tweet, but guidelines for such communications must be set and monitored for compliance. However, research suggests than many CEOs resent (and even fear) using Twitter.

Mobile devices provide four types of value to users. ________ value describes the characteristic that mobile devices make consumers feel good and relaxed when using the device.


A) Monetary
B) Hedonic
C) Convenience
D) Emotional
E) Social

F) D) and E)
G) A) and D)

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________ consist of channels where consumers pass along messages about brand to one another.


A) Paid social media
B) Owned social media
C) Earned social media
D) Covert social media
E) Exclusive social media

F) C) and D)
G) A) and E)

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________ consist of messages sent by marketers and delivered to consumers via channels that the marketers control.


A) Paid social media
B) Owned social media
C) Earned social media
D) Covert social media
E) Exclusive social media

F) C) and E)
G) C) and D)

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Which media type reaches geographic, demographic and interest-focused groups with relatively precise targeting and visually high-quality ads that have high credibility, long message life, and increased exposure due to pass-along readership?


A) television
B) magazines
C) radio
D) newspapers
E) interactive television

F) A) and E)
G) A) and B)

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Which media type offers two-way communications between subscribers and providers of cable or satellite TV; enables marketers to send addressable ads and deploy interactivity between the sender and receiver; and enables marketers to measure the persuasive impact of their messages quickly and effectively?


A) network television
B) magazines
C) radio
D) newspapers
E) interactive television(iTV)

F) C) and D)
G) B) and C)

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A billboard with a built-in camera snapped pictures of passersby and posted them on the billboard with the notification of "Person of Interest Identified" to promote a new show on citizen-surveillance. The category of media the billboard falls into is ________.


A) interactive television(iTV)
B) out of home media
C) webisodes
D) branded entertainment
E) advergames

F) B) and D)
G) A) and E)

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Mobile devices provide four types of value to users. ________ value describes the characteristic that the value consumers receive for the money exceeds the value consumers receive from using non-mobile devices.


A) Monetary
B) Hedonic
C) Convenience
D) Emotional
E) Social

F) A) and E)
G) C) and D)

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If a consumer looks up a pair of Cole Haan shoes on Rue La La's website, and then an ad promoting Cole Haan's sale follows her and shows up when she is reading her newsfeed on Facebook, the marketer is engaged in ________.


A) segment auctions
B) cyberstalking
C) segment-based targeting
D) data warehousing
E) retargeting

F) B) and C)
G) A) and B)

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Which of the following is a limitation of mobile advertising for marketers?


A) Consumers are reluctant to receive mobile ads.
B) Mobile ads help consumers find useful information like referrals.
C) Ads can take the entire mobile screen; mobile screens are getting larger.
D) Mobile marketers are experimenting with inserting ads in places consumers do not expect to see any.
E) Banner ads are inexpensive.

F) C) and D)
G) B) and E)

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Smobile (in "Smobile Web") stands for ________.


A) solar + mobile
B) sustainable + mobile
C) smooth + mobile
D) social + mobile
E) self + mobile

F) A) and C)
G) A) and B)

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Social media is only used by large, well known brands.

A) True
B) False

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SOCIAL MEDIA MINI CASE:\text{SOCIAL MEDIA MINI CASE:} In the summer of 2013, Kraft Foods' annual tour of the Oscar Mayer Wienermobiles became a cross-country road rally called the Wienermobile Run. Consumers were encouraged to follow the promotion on social media like Facebook, Instagram and Twitter and share messages about the Wienermobile Run with their friends. The men and women who drove the six Wienermobiles, also known as Hotdoggers, were divided into teams. Each team's vehicle had its own name. Teams raced around the country to accumulate points. Drivers performed tasks or challenges submitted by the public on a website, wienermobilerun.com. The goal was to get consumers to engage on a deeper level with the Wienermobiles by introducing games in order to take advantage of a trend toward gamification. They also allowed consumers to use social media to request the Wienermobiles show up at their events to give consumers a more visceral experience with the vehicles. -In the SOCIAL MEDIA MINI CASE, how could Kraft Foods measure each team's degree of influence on Twitter?


A) the Twitter's number of followers
B) the number of people following the followers
C) the frequency of updating tweets
D) the extent to which one's tweets are reference or cited
E) all of the above

F) A) and E)
G) C) and D)

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A creative mobile promotion offered by a restaurant, which gives consumers a live video feed from its kitchen to their mobile phones, is called ________.


A) Instagram
B) vine voyeurism
C) culinary voyeurism
D) GPS video
E) foodie video

F) C) and E)
G) A) and E)

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Which is the correct order of the steps to design effective social media campaigns?


A) produce campaign content; define campaign objectives & strategic approaches; examine platforms and determine which ones to use; examine pricing models and set expenditures needed to achieve objectives; measure campaign effectiveness
B) define campaign objectives & strategic approaches; examine platforms and determine which ones to use; produce campaign content; examine pricing models and set expenditures needed to achieve objectives; measure campaign effectiveness
C) define campaign objectives & strategic approaches; examine platforms and determine which ones to use; examine pricing models and set expenditures needed to achieve objectives; produce campaign content; measure campaign effectiveness
D) define campaign objectives & strategic approaches; examine pricing models and set expenditures needed to achieve objectives; produce campaign content; examine platforms and determine which ones to use; measure campaign effectiveness
E) examine pricing models and set expenditures needed to achieve objectives; define campaign objectives & strategic approaches; produce campaign content; examine platforms and determine which ones to use; measure campaign effectiveness

F) B) and E)
G) A) and B)

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Effective social media advertising is the result of ________.


A) systematic planning
B) total freedom
C) defined character
D) quirky novelty
E) customer dogmatism

F) B) and E)
G) C) and D)

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A

Retargeting occurs when ads for specific products that consumers have pursued online follow them and show up repeatedly whenever they go online using the same computer.

A) True
B) False

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