Question 1

________ manages the work of line employees.

Accepted Answer

A)  Top managers
B)  Midlevel managers
C)  Executives
D)  Frontline managers

Question 2

Looking at the past and using that information to predict the future is known as

Accepted Answer

A)  forecasting
B)  planning
C)  motivating
D)  organizing

Question 3

What is a transformational leader and what three practices are common?

Accepted Answer

A transformational leader is o...

Question 4

Performing ceremonial duties is part of the ________ role of leaders.

Accepted Answer

A)  liaison
B)  negotiator
C)  communicator
D)  figurehead

Question 5

The difference between leadership and management is that

Accepted Answer

A)  managers coordinate efforts
B)  leaders control risks and people
C)  leaders work outside the system
D)  leadership is a formal process
E)  managers provide a vision

Question 6

Some important leadership skills in the hospitality work area are

Accepted Answer

A)  reading and public speaking
B)  not showing excessive enthusiasm
C)  honor,integrity,and sense of humor
D)  taking moderate risks C

Question 7

Setting goals and creating objectives to achieve those goals is the process of

Accepted Answer

A)  controlling
B)  forecasting
C)  planning
D)  organizing

Question 8

Define leadership in terms of hospitality.

Accepted Answer

In terms of hospitality leadership,the d...

Question 9

Great leaders

Accepted Answer

A)  are the individuals who have been on the job the longest and may have the most experience
B)  are motivated and grow into their roles
C)  must be highly educated and aggressive to get the job done
D)  are hired at entry levels

Question 10

The three management skill areas are

Accepted Answer

A)  conceptual,interpersonal,and technical
B)  bookkeeping,office management,and scheduling
C)  services,knowledge of guests,and building maintenance
D)  knowing the company,profit making,and investing
E)  planning,hiring,and housekeeping

Question 11

Leadership can be identified as

Accepted Answer

A)  someone who has followers
B)  showing transactional or transformational traits
C)  achieving a goal
D)  acting out theories
E)  always giving rewards

Question 12

Management is simply what managers do to

Accepted Answer

A)  research the market
B)  pay bills and do office work
C)  answer the phone and make reservations
D)  schedule employees
E)  plan,organize,and control the business

Question 13

Which of the following is NOT a distinction of management?

Accepted Answer

A)  Enforce organizational rules
B)  Control risks
C)  Create opportunities
D)  Work in the system
E)  Coordinate effort

Question 14

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Accepted Answer

A)  performance,regardless of method
B)  moderated risks
C)  guaranteed outcomes
D)  control,assuming responsibility

Question 15

One of the first questions a leader asks is usually

Accepted Answer

A)  "What can and should I do to make a difference?"
B)  "Do I pass the mirror test?"
C)  "What needs to be done?"
D)  "What are the organization's missions and goals?"

Question 16

________ are responsible for short term planning.

Accepted Answer

A)  Frontline managers
B)  Midlevel managers
C)  Supervisors
D)  Top managers B

Question 17

Long range strategic goals are determined by

Accepted Answer

A)  midlevel management
B)  top management
C)  frontline management
D)  Supervisors

Question 18

The ability to view a corporation as a complete entity is a __________skill.

Accepted Answer

A)  technical
B)  conceptual
C)  communication
D)  interpersonal

Question 19

Decision making,communicating and controlling are key functions of a

Accepted Answer

A)  supervisor
B)  leader
C)  CEO
D)  manager D

Question 20

List the five main approaches to being a leader rather than a manager.

Accepted Answer

The text outlines the practice...

Exam 14: Leadership and Management

________ manages the work of line employees.

Correct AnswerverifiedShow Answer

Looking at the past and using that information to predict the future is known as

Correct AnswerverifiedShow Answer

What is a transformational leader and what three practices are common?

Correct AnswerverifiedA transformational leader is o...View AnswerShow Answer

Performing ceremonial duties is part of the ________ role of leaders.

Correct AnswerverifiedShow Answer

The difference between leadership and management is that

Correct AnswerverifiedShow Answer

Some important leadership skills in the hospitality work area are

Correct AnswerverifiedC

Setting goals and creating objectives to achieve those goals is the process of

Correct AnswerverifiedShow Answer

Define leadership in terms of hospitality.

Correct AnswerverifiedIn terms of hospitality leadership,the d...View AnswerShow Answer

Great leaders

Correct AnswerverifiedShow Answer

The three management skill areas are

Correct AnswerverifiedShow Answer

Leadership can be identified as

Correct AnswerverifiedShow Answer

Management is simply what managers do to

Correct AnswerverifiedShow Answer

Which of the following is NOT a distinction of management?

Correct AnswerverifiedShow Answer

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Correct AnswerverifiedShow Answer

One of the first questions a leader asks is usually

Correct AnswerverifiedShow Answer

________ are responsible for short term planning.

Correct AnswerverifiedB

Long range strategic goals are determined by

Correct AnswerverifiedShow Answer

The ability to view a corporation as a complete entity is a __________skill.

Correct AnswerverifiedShow Answer

Decision making,communicating and controlling are key functions of a

Correct AnswerverifiedD

List the five main approaches to being a leader rather than a manager.

Correct AnswerverifiedThe text outlines the practice...View AnswerShow Answer

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A transformational leader is o...
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C

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In terms of hospitality leadership,the d...
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B

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D

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The text outlines the practice...
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