Question 1

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

Accepted Answer

A)   full block
B)   modified block with enhanced formatting
C)   simplified block
D)   full-justified block A

Question 2

A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following would NOT appropriately be included in this letter?

Accepted Answer

A)   blind-copy notation
B)   a heading
C)   a subject line
D)   an offer of a discount on another product

Question 3

What does the notation "cc" stand for in a letter, memo, or email?

Accepted Answer

The notation "cc" in a letter, memo, or ...

Question 4

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Accepted Answer

A) True 
 B)False

Question 5

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

Accepted Answer

A)   memo
B)   email
C)   letter
D)   fax C

Question 6

What is the name for a letter in which you respond to a claim and tell the writer how you plan to handle the situation described in the letter?

Accepted Answer

The type of letter in which you respond ...

Question 7

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

Accepted Answer

A) True 
 B)False

Question 8

You are one of four people on a search committee interviewing candidates for a marketing manager position in your department. The Human Resources (HR)  department has asked each person on the committee to provide feedback after every interview. The candidate you interviewed this afternoon, Mr. Zoolander, did not seem at ease, and you were disappointed in several of his responses to questions. Which would be the best passage to include in your email to the HR department?

Accepted Answer

A)   I was disappointed with several of Mr. Zoolander's responses to our questions. He did not show that he had thought deeply about the issues our department is facing.
B)   Zoolander is a no-go. Kind of a bug-eyed weirdo if you ask me.
C)   Zoolander almost blew a gasket when I asked him for a specific example of his leadership. And he went to that college on the other side of the state? That's all you need to know right there.
D)   Mr. Zoolander presents a curious case for this committee. I think his nervousness belies his enthusiasm for the position, but one cannot be too sure. I find myself in a position of ambivalence.

Question 9

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

Accepted Answer

A)   confidential
B)   contract
C)   copy
D)   correspondence C

Question 10

Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?

Accepted Answer

A)   memo
B)   letter
C)   email
D)   microblog post

Question 11

One disadvantage of correspondence clichés is that they can be hard to understand.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following sentences effectively uses plain language appropriate for business correspondence?

Accepted Answer

A)   As per your request, attached please find the information about the new landscaping equipment.
B)   Pursuant to our agreement of March 14, I have enclosed a check for the final payment.
C)   We wish to advise you that the new contract will be issued next week.
D)   Attached is a copy of the contract for you to sign.

Question 13

Which of the following should NOT be included in a memo?

Accepted Answer

A)   a subject line
B)   an inside address
C)   headings
D)   a clear statement of purpose

Question 14

In what situation should you use an attention line in a letter?

Accepted Answer

A)   You hope your letter will attract the reader's attention.
B)   You want to convey a sense of urgency.
C)   You do not know the name of a specific person at the company you are writing to, so you do not know who will read the letter.
D)   You want to identify the subject of your letter.

Question 15

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

Accepted Answer

A) True 
 B)False

Question 16

According to Chapter 14, which of the types of correspondence below is generally considered the LEAST formal?

Accepted Answer

A)   letters
B)   email
C)   memos
D)   microblogs

Question 17

Which of the following best defines writing that projects the "you attitude"?

Accepted Answer

A)   writing that clearly puts the responsibility for a problem on the reader
B)   writing that has the tone and style you would like to see in a letter you received
C)   writing that conveys defensiveness and self-protection
D)   writing that addresses the reader as "you"

Question 18

Chapter 14 states two reasons to avoid language errors in correspondence. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

Accepted Answer

The other reason to avoid language error...

Question 19

Which of the following statements is true?

Accepted Answer

A)   Memos are commonly written to people outside your own organization.
B)   Memos are commonly written to people within your own organization.
C)   Memos are a highly formal type of workplace correspondence.
D)   Memos should not contain content with section headings.

Question 20

Provide an example of a letter cliché.

Accepted Answer

A letter cliché is a phrase or expressio...

Exam 14: Corresponding in Print and Online

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

Correct Answer
verified
A

Correct Answer
verified

What does the notation "cc" stand for in a letter, memo, or email?

Correct Answer
Answered by ExamLex AI
The notation "cc" in a letter, memo, or ...
View Answer

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Correct Answer
verified

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

Correct Answer
verified
C

What is the name for a letter in which you respond to a claim and tell the writer how you plan to handle the situation described in the letter?

Correct Answer
Answered by ExamLex AI
The type of letter in which you respond ...
View Answer

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

Correct Answer
verified

Correct Answer
verified

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

Correct Answer
verified
C

Correct Answer
verified

One disadvantage of correspondence clichés is that they can be hard to understand.

Correct Answer
verified

Which of the following sentences effectively uses plain language appropriate for business correspondence?

Correct Answer
verified

Which of the following should NOT be included in a memo?

Correct Answer
verified

In what situation should you use an attention line in a letter?

Correct Answer
verified

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

Correct Answer
verified

According to Chapter 14, which of the types of correspondence below is generally considered the LEAST formal?

Correct Answer
verified

Which of the following best defines writing that projects the "you attitude"?

Correct Answer
verified

Chapter 14 states two reasons to avoid language errors in correspondence. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

Correct Answer
Answered by ExamLex AI
The other reason to avoid language error...
View Answer

Which of the following statements is true?

Correct Answer
verified

Provide an example of a letter cliché.

Correct Answer
Answered by ExamLex AI
A letter cliché is a phrase or expressio...
View Answer

Exam 14: Corresponding in Print and Online

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

Correct AnswerverifiedA

Correct AnswerverifiedShow Answer

What does the notation "cc" stand for in a letter, memo, or email?

Correct AnswerAnswered by ExamLex AIThe notation "cc" in a letter, memo, or ...View AnswerShow Answer

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Correct AnswerverifiedShow Answer

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

Correct AnswerverifiedC

What is the name for a letter in which you respond to a claim and tell the writer how you plan to handle the situation described in the letter?

Correct AnswerAnswered by ExamLex AIThe type of letter in which you respond ...View AnswerShow Answer

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

Correct AnswerverifiedC

Correct AnswerverifiedShow Answer

One disadvantage of correspondence clichés is that they can be hard to understand.

Correct AnswerverifiedShow Answer

Which of the following sentences effectively uses plain language appropriate for business correspondence?

Correct AnswerverifiedShow Answer

Which of the following should NOT be included in a memo?

Correct AnswerverifiedShow Answer

In what situation should you use an attention line in a letter?

Correct AnswerverifiedShow Answer

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

Correct AnswerverifiedShow Answer

According to Chapter 14, which of the types of correspondence below is generally considered the LEAST formal?

Correct AnswerverifiedShow Answer

Which of the following best defines writing that projects the "you attitude"?

Correct AnswerverifiedShow Answer

Chapter 14 states two reasons to avoid language errors in correspondence. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

Correct AnswerAnswered by ExamLex AIThe other reason to avoid language error...View AnswerShow Answer

Which of the following statements is true?

Correct AnswerverifiedShow Answer

Provide an example of a letter cliché.

Correct AnswerAnswered by ExamLex AIA letter cliché is a phrase or expressio...View AnswerShow Answer

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The notation "cc" in a letter, memo, or ...
View Answer

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
Answered by ExamLex AI
The type of letter in which you respond ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The other reason to avoid language error...
View Answer

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
A letter cliché is a phrase or expressio...
View Answer