FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 5: Individual Organization Relations and Retention

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 51

True/False

Review LaterAdd Note

Review Later

Functional turnover occurs when key individuals leave an organization, often at crucial times.

Correct Answer

verified

Show Answer

Question 52

True/False

Review LaterAdd Note

Review Later

Older employees tend to have lower job satisfaction than younger employees.

Correct Answer

verified

Show Answer

Question 53

Essay

Review LaterAdd Note

What are the usual employee and employer expectations in a psychological contract?

In the context of the motivation/hygiene theory, which of the following is considered a motivator?

Which of the following represents an employer applying the principles of positive reinforcement to address absenteeism?

In the context of turnover costs incurred by a company, vacancy costs primarily include supervisory time, pay rates to prevent separations, and exit interview time.

Higher unemployment rates usually mean more dissatisfied employees in the workforce.

How does an exit interview help an organization in its employee retention efforts?

Customer dissatisfaction is a direct cost of absenteeism.

In the context of equity theory, which of the following is considered an outcome?

Employee productivity is a tangible aspect of psychological contracts.

Why are employee surveys an important part of retention assessment?

Symphony Inc. has a culture of open communication and trust. Joel, an HR Manager at the company, wants to assess the level of current employee satisfaction and engagement. He has planned to conduct interviews with the employees of the organization to gain valuable insights on what motivates them to continue working for the organization. Which of the following types of interviews should Joel conduct in this scenario?

HR actions such as information sharing tend to increase individuals' turnover intentions.

A financial services firm conducted an attitude survey and asked its employees to respond candidly to the survey questions. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is best recommended that HR _____.

Mark was terminated by his company because of his poor client management skills, which resulted in the company losing one of its major clients. Mark's termination best exemplifies _____.

Decreased customer service is a hidden cost of turnover.

According to Abraham Maslow, soon after a person has fulfilled his or her safety needs, he or she will strive to fulfill his or her _____.

Brooke left Mauve Inc. after working in the company for five years. On her last day at work, Lucas, the company's HR Manager, conducted an interview with Brooke asking her to explain the reasons for leaving the organization. Brooke told Lucas that she did not see any career growth in the organization. After the interview, Lucas summarized this information and communicated it with Brooke's managers. Which of the following types of interviews did Lucas conduct in this scenario?

Describe the main differences between engaged and disengaged employees in an organization.