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Tikenya was responsible for creating the PowerPoint presentation for the group project. When it was complete, she wanted to email it to all the group members, but her email service told her the file was too large. She compressed it and was then able to send it. How were the other members able to then see the PowerPoint presentation?


A) They had to attach to another file.
B) They had to zip it on their computer.
C) They had to drag it into a folder.
D) They had to unzip or extract it.

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While working on a computer in the computer lab at school, a message popped up saying a new version of Java was ready to be installed. Trying to be helpful, Tomas clicked the Download Now button. What most likely happened next?


A) The program started to download and make the necessary updates to the computer.
B) The Setting button opened and displayed a list of updates needed.
C) An error warning came on, because he is not the administrator of the account.
D) The shortcut menu appeared and he selected Start from the box.

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If you have a file that has billions of bytes of data, then it would be measured in _____.


A) megabytes
B) gigabytes
C) terabytes
D) kilobytes

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The operating system is not part of the system software.

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False

You are describing the boot process to a friend and get to the step where the device loads the operating files into RAM, including the kernel. Your friend starts to laugh because she was not aware that there were kernels in her computer. What do you tell her?


A) The kernel triggers a series of steps and checks as the computer loads the operating system.
B) The kernel executes a series of test to check the components and identifies connected devices and checks their settings.
C) The kernel is a temporary storage area designed to help speed up processing time.
D) The kernel is the core of an operating system that manages memory, runs programs, and assigns resources.

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Choose all the hardware devices that can control movement of the pointer on your computer screen.


A) Mouse
B) Keyboard
C) Trackball
D) Finger

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Why is the date a file was modified useful?


A) It identifies the most recent version.
B) It identifies the day it was created.
C) It identifies the location of the file.
D) It identified the last day the file was opened.

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A

Which of the following may cause your computer to slow down?


A) Executing apps
B) Swapping
C) Paging
D) Caching

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When you compress a file, it is called _____


A) passing
B) extracting
C) zipping
D) byting

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How do you know if a device is an input device or an output device?


A) An input device creates formats in text, graphics, audio, video, or any combination of these. An output device is a touchscreen or keyboard.
B) An input device enters data and instructions into the memory of the device. An output device is how the processed information is displayed.
C) An input device is how the processed information is displayed. An output device enters data and instructions into the memory of the device.
D) An input device includes speakers, headphones, and interactive whiteboards. An output device includes game controllers and webcams.

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B

Naomi wants to create a slideshow of pictures from her vacation to be her desktop theme. Which Windows setting would she select to make this change?


A) Personalization
B) Accounts
C) System
D) Apps

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To interact with a GUI, what do you have to use?


A) Tiles
B) Buttons
C) Icons
D) Resources

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You are having trouble closing a program. You have tried to hit the Close button, the keyboard shortcut to close the program, and closing it from the taskbar. Before shutting down your computer, what other troubleshooting steps could you try?


A) You can hold down the power button and count to ten (10) so the computer will reset.
B) You can open your computer or device's version of the task manager to view running programs and shut down the app.
C) You can go to settings and uninstall the program that is stuck in the open mode.
D) You can drag the open window to the Recycle Bin or Trash icon on the desktop to close it.

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When you ask Siri or Cortana a question, how will you know if the operating system is working?


A) Since Siri and Cortana work off of read-only memory, when they give you an answer, you know the operating system is working.
B) Since the operating system is what you interact with to get help, by asking them a question, when the answer is supplied, you know the operating system is working.
C) Siri and Cortana use the web not the operating system, so you do not need to know if the operating system is working.
D) Siri and Cortana are part of the boot process not the operating system process, so you will not know if the operating system is working.

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Dion's mother called and said that her computer would not run Microsoft Word anymore. Which of the following best explains why her computer would not be running Microsoft Word anymore?


A) There's a problem with the utility software that runs the computer.
B) There's a problem with operating system, which manages the complete operation of the computer and lets you interact with it, so when his mother wanted to run Microsoft Word, it would have started the program.
C) There's a problem with the app, which manages memory on your device.
D) Flash drives are needed to run word processing programs, so when his mother wanted to run Microsoft Word, she would have needed a flash drive.

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Samantha is ready to purchase a new phone. She is comparing the mobile operating systems of both the Android and the iPhone. What would you recommend she compare?


A) Available programs and apps
B) Hardware and software support
C) When the last update was
D) Security

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What is an advantage to saving documents in the cloud?


A) It is saved on a device that you can take with you and then access from another computer.
B) It is saved on the computer you used, so you can go back to that computer and it will be there.
C) It is saved on a server you access through the Internet, so as long as you have an Internet connection, you can access it.
D) It is able to be accessed by others you share it with and all changes are saved as they are made.

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Dominic is left-handed and frustrated with his pointing device because the default settings are for right-handed people. You can help Dominic solve his problem by telling him which of the following?


A) Move his mouse to the other side of the computer.
B) Adjust the settings for the mouse through the control panel.
C) Adjust the sensitivity of the mouse for smoother movements.
D) Purchase a new computer with a touch screen so he does not have to use a mouse.

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Jazmyn cannot find the paper that she wrote last night. She is in a panic and you want to help her. What advice would you give her?


A) Use the search tool to locate the file by name or date.
B) Go to the file manager and look for the recently opened files
C) Use the search tool to find the file by content.
D) Open the Recycle Bin and check if she deleted it.

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What is the first step in the boot process?


A) The processor begins to run the bootstrap program.
B) The computer or device receives power from the power supply or battery and send it to the circuitry.
C) The bootstrap program executes a series of tests to check the components.
D) The computer or device loads the system configuration and prompts you for user verification.

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