Question 1

The appointment scheduling system that groups similar appointments together during the day or week is ____.

Accepted Answer

A)   wave scheduling
B)   combination scheduling
C)   time-specified scheduling
D)   double-booking
E)   cluster scheduling

Question 2

The first step in preparing the appointment book is to ____.

Accepted Answer

A)   schedule new patient appointments
B)   plan for double booking
C)   establish the matrix of the appointment book
D)   schedule routine appointments
E)   have the physicians approve schedule

Question 3

What is the common abbreviation for a complete physical examination?

Accepted Answer

A)   CPE
B)   PE
C)   ce
D)   cp
E)   CPH

Question 4

In some specialties, patients may be booked weeks or months ahead in ____ scheduling.

Accepted Answer

A)   cluster
B)   advance
C)   time-specified
D)   wave
E)   modified-wave

Question 5

A new patient calls the provider's medical office and asks how long the appointment will take. The best response is ____.

Accepted Answer

A)   "10 minutes"
B)   "15 to 20 minutes"
C)   "20 to 30 minutes"
D)   "30 minutes or more"
E)   "60 to 90 minutes"

Question 6

Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patient's current appointment?

Accepted Answer

A)   Appointment card
B)   Reminder mailing
C)   Reminder call
D)   Recall notice
E)   Superbill

Question 7

For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?

Accepted Answer

A)   Recall notice
B)   Reminder call
C)   Appointment card
D)   Reminder mailing
E)   Superbill

Question 8

The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year's appointment?

Accepted Answer

A)   Call the patient to remind her to call you for an appointment
B)   Give the patient a note when she leaves the office to remember to call in a year for an appointment
C)   Place the patient's name in a tickler file so when the time arrives, a form can be sent to remind the patient to call for an appointment
D)   Tell the patient when she leaves the office to call in a year to schedule an appointment
E)   Schedule the appointment before the patient leaves the office

Question 9

The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is ____.

Accepted Answer

A)   time-specified scheduling
B)   advance scheduling
C)   computerized scheduling
D)   open-hours scheduling
E)   cluster scheduling

Question 10

A patient who is currently in the office needs immediate attention, but the practitioner has been called away to an emergency at the hospital. The best solution is to ____.

Accepted Answer

A)   have the patient wait until the practitioner returns
B)   make sure the patient is seen by another practitioner
C)   let the patient leave, but have him return later that day
D)   cancel the patient's appointment and ask him to call to talk to the practitioner
E)   document that the patient could not be seen because the practitioner had an emergency

Question 11

A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called ____.

Accepted Answer

A)   a list of objectives.
B)   an agenda.
C)   a goals list.
D)   minutes.
E)   an itinerary.

Question 12

In-office minor surgery such as a mole removal typically lasts ____.

Accepted Answer

A)   10 minutes
B)   20 minutes
C)   30 minutes
D)   45 minutes
E)   60 minutes

Question 13

What is the best approach to handling patient cancellations?

Accepted Answer

A)   Send the patient a letter pointing out that he canceled a necessary appointment
B)   Attempt to schedule another patient in the cancellation slot
C)   Encourage the physician to take the time off
D)   Schedule other activities in cancellation slots
E)   Leave the time open so the physician can decide what to do

Question 14

What is the best way to deal with patients who are routinely late for their appointments?

Accepted Answer

A)   Notify them that they can no longer be seen
B)   Charge them a fee for being late
C)   Schedule them for an appointment toward the end of the day
D)   Tell them how rude and inconsiderate their behavior is
E)   Schedule all patients who are routinely late on the same day

Question 15

The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is ____.

Accepted Answer

A)   at the first available time in the weekly schedule
B)   early in the day
C)   late in the day
D)   on the same day and time each week
E)   at noon so the patient does not have to take off work

Question 16

A medical assistant can help a practitioner make the most efficient use of his time by ____.

Accepted Answer

A)   double-booking patients all day to eliminate slow times
B)   allowing the practitioner several rest periods throughout the day
C)   asking the practitioner to plan his own daily schedules
D)   avoiding overbooking or underbooking
E)   squeezing appointments in between closely scheduled meetings

Question 17

A medical assistant tells a patient that fasting prior to having blood drawn means ____.

Accepted Answer

A)   avoiding food except liquids for 2 hours before having blood drawn
B)   eating a diet low in carbohydrates and fats for 12 hours before having blood drawn
C)   eating and drinking as usual, but not taking medications prior to the test
D)   refraining from eating and drinking anything, beginning the night before the blood is drawn
E)   following a clear liquid diet for 24 hours before having blood drawn

Question 18

Which of the following appointment scheduling systems is also called stream scheduling?

Accepted Answer

A)   Wave scheduling
B)   Modified-wave scheduling
C)   Time-specified scheduling
D)   Double-booking system
E)   Combination scheduling

Question 19

After you have scheduled a patient for an outpatient procedure, you should answer any questions the patient may have and make sure she understands that if the ________ instructions are not followed, the procedure may need to be rescheduled or repeated.

Accepted Answer

pre-proced...

Question 20

What is the best way to handle a practitioner who consistently throws off the office schedule by returning late from lunch?

Accepted Answer

A)   Organize the entire office staff to be late for work one day
B)   Reprimand the practitioner for being rude and inconsiderate
C)   At a staff meeting, demand that the practitioner start being more punctual
D)   Have the entire staff threaten to quit if the practitioner does not start being more prompt
E)   Avoid scheduling patients for the first appointment after lunch when possible

Exam 16: Schedule Management

What is the best approach to handling patient cancellations?

Correct AnswerverifiedShow Answer

The best time to schedule a patient who needs a regular appointment, such as a prenatal checkup, is ____.

Correct AnswerverifiedShow Answer

The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is ____.

Correct AnswerverifiedShow Answer

Which of the following appointment scheduling systems is also called stream scheduling?

Correct AnswerverifiedShow Answer

What is the best way to handle a practitioner who consistently throws off the office schedule by returning late from lunch?

Correct AnswerverifiedShow Answer

A patient who is currently in the office needs immediate attention, but the practitioner has been called away to an emergency at the hospital. The best solution is to ____.

Correct AnswerverifiedShow Answer

After you have scheduled a patient for an outpatient procedure, you should answer any questions the patient may have and make sure she understands that if the ________ instructions are not followed, the procedure may need to be rescheduled or repeated.

Correct Answerverifiedpre-proced...View AnswerShow Answer

A new patient calls the provider's medical office and asks how long the appointment will take. The best response is ____.

Correct AnswerverifiedShow Answer

The practitioner has recommended that a patient have an annual physical to include a breast examination. What is the best way to help a patient remember to schedule next year's appointment?

Correct AnswerverifiedShow Answer

In-office minor surgery such as a mole removal typically lasts ____.

Correct AnswerverifiedShow Answer

For which type of appointment reminder does the patient self-address a card when leaving the office that is sent to the patient a week before the scheduled appointment?

Correct AnswerverifiedShow Answer

What is the common abbreviation for a complete physical examination?

Correct AnswerverifiedShow Answer

What is the best way to deal with patients who are routinely late for their appointments?

Correct AnswerverifiedShow Answer

The appointment scheduling system that groups similar appointments together during the day or week is ____.

Correct AnswerverifiedShow Answer

A medical assistant tells a patient that fasting prior to having blood drawn means ____.

Correct AnswerverifiedShow Answer

In some specialties, patients may be booked weeks or months ahead in ____ scheduling.

Correct AnswerverifiedShow Answer

A medical assistant can help a practitioner make the most efficient use of his time by ____.

Correct AnswerverifiedShow Answer

The first step in preparing the appointment book is to ____.

Correct AnswerverifiedShow Answer

A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called ____.

Correct AnswerverifiedShow Answer

Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patient's current appointment?

Correct AnswerverifiedShow Answer

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