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What is the main factor that is used to distinguish expense items from capital items?

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The distinction is largely based on time...

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Branding is a process of using symbols to communicate the qualities of a particular product made by a particular company.

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Which of the following is a convenience service?


A) A limousine ride from the restaurant to senior prom
B) Catering for a wedding reception
C) A haircut at one of Great Clips' 3000 quick-service salons
D) A hotel room next door to the convention you're attending
E) The daily newspaper

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Purple Moon markets adventure software to pre-teen girls.This is an example of


A) relationship marketing.
B) mass customization.
C) product differentiation.
D) customer identification.
E) market segmentation.

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Otto's Office Products is a large national company selling office supplies to businesses and everyday consumers.It is compiling an in-house data warehouse in order to identify customers and build relationships with them. The IT department has recommended that Otto's use data mining to build customer profiles and prepare business models to predict future purchasing behaviour.Otto's CEO is not in favour of data mining and argues that it shouldn't be used.Which of the following statements,if true,would support the CEO's argument for not using data mining?


A) Data mining can build profiles of Otto's best customers and then use behavioural characteristics to identify new customers.
B) Data mining is helpful to salespeople as it can identify customers that would benefit from an individual sales call or provide them with buying reminders for particular products.
C) Data mining can be used to track online behaviour of the customers by the use of cookies and identify customer interests and business needs.
D) A privacy paradox exists whereby mining personal information is intrusive,but also leads to better targeting.
E) Data mining can help spot trends and patterns in customer purchases and enable the marketing department to shape advertising around these trends.

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Hilltel sells smartphones and other electronic devices.The company has decided to sell its products internationally and is considering using a standardized marketing approach wherever it sells its products. Hilltel's head of marketing thinks that a standardized marketing strategy will allow the company to portray a consistent global brand.Which of the following,if true about using a single marketing approach,would strengthen his case?


A) The company would face more competition overseas than otherwise.
B) The company's products would need to be of the most recent technology.
C) The prices of the company's products will be the same everywhere in the world.
D) An international marketing team would need to be hired to craft an appropriate strategy.
E) The company's products could be standardized accordingly.

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In the 2018 BrandZ Top 100 Global Brands Ranking,the three most successful brands in the world were Google,Apple and Amazon.

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Groups of people with similar wants and needs that can be expected to show interest in the same products are called


A) customers.
B) prospects.
C) homogeneous segments.
D) potential customers.
E) target markets.

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What are physical products purchased by companies to produce other products called?


A) Reseller goods
B) Work-in-progress goods
C) Consumer goods
D) Industrial goods
E) Transition goods

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Hostess Frito-Lay,the maker of Doritos,spent a year studying how to best reach its target market (teenagers).The researchers hung around shopping malls,schools,and fast-food outlets to watch teens.This is an example of primary data gathering.

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Many firms use ________,in which 6 to 15 people are brought together to talk about a product.A moderator leads a discussion,and employees from the sponsoring company may observe the proceedings from behind a one-way mirror.People's comments are taped,and researchers go through the data looking for common themes.


A) observation
B) secondary data scanning
C) experimentation
D) visual survey
E) focus groups

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The importance of ________ in marketing can be seen in the example of the introduction of "Crayola IQ" colour pencils because crayons were seen as too "babyish" by 8 to 12-year olds.


A) language
B) geography
C) demographics
D) history
E) psychology

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What is the last step in the consumer buying process?

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Post-purch...

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What is a product?

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A product is a good,...

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It is estimated that it takes 100 new product ideas to generate 1 product that finally reaches the marketplace.Even then,only a few of those become successful products.

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If a company requires consumer response to a new product under real conditions,which phase of the product development process would the company use?


A) Business analysis
B) Concept testing
C) Commercialization
D) Screening
E) Product testing and test marketing

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Discuss the five common methods of segmenting consumer markets.

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The five common methods are geographic (...

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In consumer behaviour,what is the name for the influences that include the "way of living" that distinguishes one large group from another and one ethnic group from another?


A) Psychological
B) Personal
C) Social
D) Domestic
E) Cultural

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A market research technique based on questioning a representative sample of consumers about purchasing attitudes and practices is which of the following?


A) Audit
B) Inquiry
C) Survey
D) Analysis
E) Investigation

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What is a moderately expensive,infrequently purchased good or service called?


A) Impulse good
B) Convenience good
C) Occasional good
D) Shopping good
E) Luxury good

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