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True/False
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Multiple Choice
A) A limousine ride from the restaurant to senior prom
B) Catering for a wedding reception
C) A haircut at one of Great Clips' 3000 quick-service salons
D) A hotel room next door to the convention you're attending
E) The daily newspaper
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Multiple Choice
A) relationship marketing.
B) mass customization.
C) product differentiation.
D) customer identification.
E) market segmentation.
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Multiple Choice
A) Data mining can build profiles of Otto's best customers and then use behavioural characteristics to identify new customers.
B) Data mining is helpful to salespeople as it can identify customers that would benefit from an individual sales call or provide them with buying reminders for particular products.
C) Data mining can be used to track online behaviour of the customers by the use of cookies and identify customer interests and business needs.
D) A privacy paradox exists whereby mining personal information is intrusive,but also leads to better targeting.
E) Data mining can help spot trends and patterns in customer purchases and enable the marketing department to shape advertising around these trends.
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Multiple Choice
A) The company would face more competition overseas than otherwise.
B) The company's products would need to be of the most recent technology.
C) The prices of the company's products will be the same everywhere in the world.
D) An international marketing team would need to be hired to craft an appropriate strategy.
E) The company's products could be standardized accordingly.
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True/False
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Multiple Choice
A) customers.
B) prospects.
C) homogeneous segments.
D) potential customers.
E) target markets.
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Multiple Choice
A) Reseller goods
B) Work-in-progress goods
C) Consumer goods
D) Industrial goods
E) Transition goods
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True/False
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Multiple Choice
A) observation
B) secondary data scanning
C) experimentation
D) visual survey
E) focus groups
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Multiple Choice
A) language
B) geography
C) demographics
D) history
E) psychology
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Essay
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Short Answer
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True/False
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Multiple Choice
A) Business analysis
B) Concept testing
C) Commercialization
D) Screening
E) Product testing and test marketing
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Essay
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Multiple Choice
A) Psychological
B) Personal
C) Social
D) Domestic
E) Cultural
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Multiple Choice
A) Audit
B) Inquiry
C) Survey
D) Analysis
E) Investigation
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Multiple Choice
A) Impulse good
B) Convenience good
C) Occasional good
D) Shopping good
E) Luxury good
Correct Answer
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