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Maria and Harold have just finished interviewing four candidates for a job position in Jackson Office Supplies Inc.,a large company based in Houston.In which of the following management functions are Maria and Harold involved?


A) Downsizing
B) Benchmarking
C) Staffing
D) Controlling
E) Directing

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Growth objectives essentially relate to:


A) making the best use of an organization's resources.
B) coordinating an organization's resources smoothly.
C) focusing on profit as the sole indicator of growth.
D) adapting and releasing new products in the market.
E) building an organization's ability to promote diversity.

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Which of the following has been a recent trend with regard to the different levels of management within an organization?


A) With technological advances accelerating,the role of privacy officers has declined within organizations.
B) The top management of most organizations spends most of its time directing and controlling workers' daily performance on the job.
C) Effective managers at enlightened corporations have found that diversity is detrimental for workers and for the bottom line.
D) The ranks of middle managers have been shrinking as more and more companies downsize to be more productive.
E) Most stakeholders support the perks and special treatment the top management of an organization gets.

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D

A(n) _____ is like a calendar,containing both specific and vague items,that helps a manager figure out what must be done and how to get it done to meet the objectives set by an organization.


A) balance sheet
B) executive summary
C) proforma invoice
D) referendum
E) agenda

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_____ is used for job networking and is gaining in popularity among the younger generation as an alternative to traditional job hunting.


A) eBay
B) Twitter
C) LinkedIn
D) Orkut
E) Amazon

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C

When a manager works with suppliers,distributors,and labor unions to reach agreements about the quality and price of input,technical,and human resources,he or she is fulfilling the managerial role of a _____.


A) disseminator
B) negotiator
C) resource allocator
D) leader
E) figurehead

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Downsizing is an aspect most closely associated with the management function of:


A) staffing.
B) crowdsourcing.
C) motivating.
D) bartering.
E) directing.

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Which of the following provides direction for all managerial decisions and establishes criteria for evaluating performance within organizations?


A) Protocols
B) Minutes
C) Objectives
D) Statutes
E) Referendums

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Bigbag.com,a leading online retailer,uses the services of Data Safe Inc.,a small startup that helps companies manage and keep their electronic data safe.This helps Bigbag.com keep a backup of its proprietary information in case of virus attacks or any sort of damage to property.This is an example of _____.


A) supply chain management
B) contingency planning
C) materials requirement planning
D) enterprise resource planning
E) value chain management

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_____ are responsible for tactical planning that will implement the general guidelines established by top management.


A) Chief executive officers
B) Middle managers
C) Top-level managers
D) Trade creditors
E) External auditors

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Before an organization can plan a course of action,it must first:


A) take corrective action.
B) develop a blueprint of the plan.
C) decide on the people to be involved in the plan.
D) determine what it wants to achieve.
E) allocate and organize the required resources.

Correct Answer

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_____,a type of plan for meeting objectives,establish the long-range objectives and the overall course of action by which a firm fulfills its mission.


A) Functional plans
B) Tactical plans
C) Strategic plans
D) Operational plans
E) Static plans

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If a manager is concerned about doing the work in such a manner that it yields the desired result,then his or her primary managerial concern is:


A) efficiency.
B) effectiveness.
C) standardization.
D) innovation.
E) expertise.

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In businesses,_____ include the president and other top executives,such as the chief executive officer,chief financial officer,and chief operations officer,who have overall responsibility for an organization.


A) first-line managers
B) top managers
C) trade creditors
D) external auditors
E) middle managers

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Which of the following is the first step in decision making?


A) Recognizing and defining the decision situation
B) Developing options to resolve a complicated situation
C) Analyzing the options available to resolve a situation
D) Monitoring the consequences of a decision
E) Implementing a decision

Correct Answer

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When efficiency is an objective,organizations primarily focus on:


A) making the best use of their resources.
B) sales as the sole criterion for evaluating employees' performance.
C) profit as the sole indicator of growth.
D) ensuring that their business expenses are equal to their assets.
E) limiting workplace diversity.

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A

_____ refer to the ability to identify relevant issues and recognize their importance,understand the relationships between them,and perceive the underlying causes of a situation.


A) Technical skills
B) Analytical skills
C) Cognitive skills
D) Social skills
E) Human relations skills

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Which of the following refers to the process of building relationships and sharing information with colleagues who can help a manager achieve the items on his or her agenda?


A) Controlling
B) Directing
C) Benchmarking
D) Networking
E) Monitoring

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_____ make decisions about the use of an organization's resources and are concerned with planning,organizing,staffing,directing,and controlling the organization's activities.


A) Managers
B) Shareholders
C) Creditors
D) Consumers
E) Suppliers

Correct Answer

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A(n) _____ is best for stimulating unskilled or unmotivated employees.


A) authentic leadership style
B) democratic leadership style
C) free-rein leadership style
D) autocratic leadership style
E) participative leadership style

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