Question 1

Which of the following is an effective way to improve your nonverbal communication skills?

Accepted Answer

A)  Ignore facial expressions and body language; instead, focus only on the verbal message.
B)  Ask friends and family members to give you feedback on your nonverbal behaviour.
C)  Try to avoid associating with people from diverse cultures since you might misunderstand their nonverbal messages.
D)  Always try to avoid making nonverbal assessments.

Question 2

Which statement does NOT accurately describe facial expressions and posture?

Accepted Answer

A)  Very few people can control their facial expressions well enough to control the nonverbal messages they send.
B)  Standing up straight can make a person look arrogant.
C)  The expression on a communicator's face can be almost as revealing of emotion as the eyes.
D)  Leaning toward a speaker suggests attraction and interest.

Question 3

The most spectacularly creative people are often ___________ and prefer to work alone, which is when they do their best and most innovative work.

Accepted Answer

The answer of The most spectacularly creative people are often...

Question 4

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Accepted Answer

The answer of ____________________ consist of three or more individuals...

Question 5

The gap between the speed with which speakers can talk and the speed with which we can listen leaves us time to lose our focus.

Accepted Answer

A) True 
 B)False

Question 6

A task force must decide whether the company should go public and start selling its stock. Task force members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Accepted Answer

A)  majority
B)  consensus
C)  authority rule with discussion
D)  averaging

Question 7

A working group was formed to rewrite the company's mission statement. The members have been meeting for quite some time. They are extremely loyal to one another and have figured out how to solve any conflicts that might arise. Information is flowing freely, they are happy with their results, and they will soon meet the deadline set by management. What phase of team development are they experiencing?

Accepted Answer

A)  forming
B)  storming
C)  norming
D)  performing

Question 8

In addition to making better decisions and responding faster, why do businesses form teams?

Accepted Answer

A)  Teams demonstrate increased productivity.
B)  Teams show proficiency in using technology.
C)  Teams are able to avoid conflict.
D)  Teams are used extensively in every culture.

Question 9

Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?

Accepted Answer

A)  Make both employees leave the meeting until they can calm down.
B)  Send both employees to counselling.
C)  Encourage each to make a complete case while group members give their full attention.
D)  Have both employees move to a corner so that the rest can continue the meeting.

Question 10

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following best describes nonverbal communication?

Accepted Answer

A)  All nonverbal communication is unintentional.
B)  Nonverbal communication refers only to body language.
C)  A nonverbal message is always accompanied by spoken words.
D)  We send and receive thousands of nonverbal messages every day.

Question 12

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can use to improve her listening skills?

Accepted Answer

A)  She shouldn't maintain direct eye contact because doing so may distract the speaker.
B)  She should interrupt whenever she has an opinion on the topic to share with the speaker.
C)  She should rephrase and summarize the speaker's message in her own words.
D)  She should avoid asking any questions because doing so may distract the speaker.

Question 13

Of the time during the workday dedicated to communication, most workers spend between 30 and 45 percent listening.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements best describes what should happen when a meeting ends?

Accepted Answer

A)  The meeting should not end until all agenda items have been fully discussed.
B)  If minutes are taken, they should be distributed at the next meeting.
C)  Because all participants should be responsible for paying attention during the meeting, a summary at the end of the meeting would be a waste of time.
D)  No one should leave the meeting without a full understanding of what was accomplished.

Question 15

Most of us listen at about 75 percent efficiency.

Accepted Answer

A) True 
 B)False

Question 16

A task force charged with reducing overhead costs meets to define their roles and responsibilities and to develop ways to reach the group's goals. Tension is fairly high among group members. What phase of team development are they experiencing?

Accepted Answer

A)  forming
B)  storming
C)  norming
D)  performing

Question 17

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Accepted Answer

The answer of During the ____________________ stage of team development,...

Question 18

Stephen will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him?

Accepted Answer

A)  He should agree with everyone with whom he interacts.
B)  He should talk about his personal relationships and finances as a way to appear human and to establish relationships with other employees.
C)  He should send written thank-you notes to express sincere appreciation and praise.
D)  He should tell as many jokes as possible to put his colleagues at ease.

Question 19

List five keys to building powerful listening skills and explain why they lead to improved listening effectiveness.

Accepted Answer

1. Empathy: Empathy is the ability to un...

Question 20

Which of the following best describes meeting agendas?

Accepted Answer

A)  An agenda of meeting topics should be distributed at least ten days before the meeting.
B)  An agenda should include as many items as necessary to accomplish your purpose.
C)  An agenda should not include an allotment of time for each agenda item because doing so can make a meeting too regimented.
D)  An agenda should include any premeeting preparation expected of participants.

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Stephen will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him?

Correct Answer
verified

Which of the following best describes meeting agendas?

Correct Answer
verified

The gap between the speed with which speakers can talk and the speed with which we can listen leaves us time to lose our focus.

Correct Answer
verified

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Correct Answer
verified

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can use to improve her listening skills?

Correct Answer
verified

Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?

Correct Answer
verified

Most of us listen at about 75 percent efficiency.

Correct Answer
verified

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Correct Answer
verified

Which of the following best describes nonverbal communication?

Correct Answer
verified

Correct Answer
verified

Which of the following statements best describes what should happen when a meeting ends?

Correct Answer
verified

Of the time during the workday dedicated to communication, most workers spend between 30 and 45 percent listening.

Correct Answer
verified

The most spectacularly creative people are often ___________ and prefer to work alone, which is when they do their best and most innovative work.

Correct Answer
verified

Which statement does NOT accurately describe facial expressions and posture?

Correct Answer
verified

In addition to making better decisions and responding faster, why do businesses form teams?

Correct Answer
verified

Which of the following is an effective way to improve your nonverbal communication skills?

Correct Answer
verified

A task force must decide whether the company should go public and start selling its stock. Task force members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Correct Answer
verified

A task force charged with reducing overhead costs meets to define their roles and responsibilities and to develop ways to reach the group's goals. Tension is fairly high among group members. What phase of team development are they experiencing?

Correct Answer
verified

List five keys to building powerful listening skills and explain why they lead to improved listening effectiveness.

Correct Answer
Answered by ExamLex AI
1. Empathy: Empathy is the ability to un...
View Answer

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Correct Answer
verified

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Stephen will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him?

Correct AnswerverifiedShow Answer

Which of the following best describes meeting agendas?

Correct AnswerverifiedShow Answer

The gap between the speed with which speakers can talk and the speed with which we can listen leaves us time to lose our focus.

Correct AnswerverifiedShow Answer

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Correct AnswerverifiedShow Answer

Alyssa wants to become a better listener in the workplace. Which of the following is the best technique she can use to improve her listening skills?

Correct AnswerverifiedShow Answer

Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?

Correct AnswerverifiedShow Answer

Most of us listen at about 75 percent efficiency.

Correct AnswerverifiedShow Answer

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Correct AnswerverifiedShow Answer

Which of the following best describes nonverbal communication?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements best describes what should happen when a meeting ends?

Correct AnswerverifiedShow Answer

Of the time during the workday dedicated to communication, most workers spend between 30 and 45 percent listening.

Correct AnswerverifiedShow Answer

The most spectacularly creative people are often ___________ and prefer to work alone, which is when they do their best and most innovative work.

Correct AnswerverifiedShow Answer

Which statement does NOT accurately describe facial expressions and posture?

Correct AnswerverifiedShow Answer

In addition to making better decisions and responding faster, why do businesses form teams?

Correct AnswerverifiedShow Answer

Which of the following is an effective way to improve your nonverbal communication skills?

Correct AnswerverifiedShow Answer

A task force must decide whether the company should go public and start selling its stock. Task force members have decided to continue their discussion until all team members have aired their opinions and, ultimately, agree. What method for reaching group decisions is this team using?

Correct AnswerverifiedShow Answer

A task force charged with reducing overhead costs meets to define their roles and responsibilities and to develop ways to reach the group's goals. Tension is fairly high among group members. What phase of team development are they experiencing?

Correct AnswerverifiedShow Answer

List five keys to building powerful listening skills and explain why they lead to improved listening effectiveness.

Correct AnswerAnswered by ExamLex AI1. Empathy: Empathy is the ability to un...View AnswerShow Answer

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
1. Empathy: Empathy is the ability to un...
View Answer

Correct Answer
verified