Question 1

The sharing of information between two or more people in order to reach a common understanding is known as

Accepted Answer

A)  transmitting.
B)  encoding.
C)  communication.
D)  planning.

Question 2

Of the four basic types of communication media in an organizational environment, impersonal written communication is the least rich. The other three are (in order of media richness, from most rich to least rich) :

Accepted Answer

A)  face-to-face communication, personally addressed written communication, and spoken communication electronically transmitted.
B)  spoken communication electronically transmitted, face-to-face communication, and personally addressed written communication.
C)  face-to-face communication, spoken communication electronically transmitted, and personally addressed written communication.
D)  spoken communication electronically transmitted, personally addressed written communication, and face-to-face communication.

Question 3

Wings Over America, an airline with flights connection 62 U.S. cities, uses technology to keep track of how many flights were on time over a given period, as well as average revenues and profits per passenger, flight, and airport. This is an example of a(n) ________ system.

Accepted Answer

A)  enterprise resource planning
B)  transaction-processing
C)  decision support
D)  operations information

Question 4

Though they are all Americans, the members of the design team-Bethany, Rajiv, Nguyen, and Chantelle-all come from different cultures, and this sometimes causes misunderstandings. Which of the following examples demonstrates the best and more efficient way for the team to avoid such misunderstandings when communicating with each other?

Accepted Answer

A)  Bethan and Nguyen work together on developing a common vocabulary.
B)  Chantelle learn as much as possible Rajiv's culture and ways of communicating.
C)  Nguyen restates in his own words what he thinks Chantelle has said.
D)  The whole group engages in a discussion with the aim of determining what each person finds offensive.

Question 5

The management at Sea Bass Fishing Charters, which has several facilities on the Florida coast, is considering opening a new one in Cocoa Beach. Before doing so, they need to look at figures on the number of customers there who chartered fishing boats-as opposed to boats for sightseeing or other purposes-last year. This is an example of the need for ________ information.

Accepted Answer

A)  timely
B)  relevant
C)  complete
D)  quality

Question 6

The amount of information that a communication medium can carry is known as information

Accepted Answer

A)  overload.
B)  richness.
C)  capacity.
D)  density.

Question 7

In the transmission phase of the communication process, the information that a sender wants to share is known as the

Accepted Answer

A)  feedback.
B)  text.
C)  message.
D)  data.

Question 8

The difference between a blog and a social networking site is that

Accepted Answer

A)  unlike blogs, social networking sites make it possible for users to post information, comments, and opinions to which others can respond.
B)  unlike social networking sites, blogs give users the ability to reach large numbers of readers around the world with a variety of information, comments, and opinions.
C)  social networking sites enable every user to be a potential sender and receiver of information, while blogs are more limited.
D)  blogs provide users with the ability to interact in real time with readers around the world, and to share ideas with them, while social networking sites do not.

Question 9

The greatest benefit of impersonal written communication is the ability to

Accepted Answer

A)  ensure a high degree of information richness.
B)  convey complex information on sensitive topics.
C)  obtain feedback almost instantaneously.
D)  reach a large number of receivers.

Question 10

The four factors that determine the usefulness of information to managers are quality, timeliness, ________, and relevance.

Accepted Answer

A)  completeness
B)  variety
C)  detail
D)  consistency

Question 11

An increasingly popular medium that offers some of the advantages of face-to-face communication while saving time and money is

Accepted Answer

A)  email.
B)  blogging.
C)  social networking.
D)  videoconferencing.

Question 12

Discuss face-to-face communication, including its uses, advantages and disadvantages, and the most effective means of employing it.

Accepted Answer

Student answers should demonstrate an un...

Question 13

Lana is an executive at a company with locations across the country. She needs to educate managers in these various offices about an update the company has made to its data storage process. The topic is not particularly sensitive, but it is complicated and technical, with numerous opportunities for misunderstanding or misinterpretation. Taking into account the various factors a manager should consider when choosing a communication medium, what is the best option for Lana?

Accepted Answer

A)  to hold a series of face-to-face meetings with the manager in each city so she can demonstrate the new process, then send a group email with step-by-step instructions
B)  to conduct a videoconference with the whole group so she can demonstrate the new process and answer questions, then send a follow-up group email
C)  to send individual email messages containing step-by-step instructions, then make individual telephone calls to each manager to ensure they understand the process
D)  to make a telephone call to each team member so she can explain the process and answer questions, then send an individual email message with answers to each of that managers questions

Question 14

The term data is best defined as a set of facts that

Accepted Answer

A)  are organized in a meaningful fashion.
B)  have not been summarized or analyzed.
C)  are available to a variety of users.
D)  have been collected from various sources.

Question 15

Barry is an analyst for Sunshine Groves and Cannery, which sells canned fruit products. One of his jobs is to keep track of weather reports, with a particular focus on predicted tropical storms and hurricanes, because the management at Sunshine Fruit particularly needs ________ information.

Accepted Answer

A)  quality
B)  complete
C)  relevant
D)  timely

Question 16

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the ________ phase.

Accepted Answer

A)  transmission
B)  encoding
C)  decoding
D)  feedback

Question 17

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

Accepted Answer

A) True 
 B)False

Question 18

Among the advantages of spoken communication transmitted over phone lines or via the Internet are the ability to

Accepted Answer

A)  convey large amounts of information and ensure mutual understanding.
B)  ensure the highest possible level of interaction, as well as mutual understanding.
C)  convey large amounts of information and leave a permanent record of the communication.
D)  ensure the highest possible level of interaction and leave a permanent record of the communication.

Question 19

Product life cycle is the way demand for a product changes in a predictable pattern over time.

Accepted Answer

A) True 
 B)False

Question 20

In order to increase efficiency and improve quality, managers need

Accepted Answer

A)  effective communication.
B)  to dominate their subordinates.
C)  to beat the competition.
D)  a unique and special ability.

Exam 13: Effective Communication and It Management

Wings Over America, an airline with flights connection 62 U.S. cities, uses technology to keep track of how many flights were on time over a given period, as well as average revenues and profits per passenger, flight, and airport. This is an example of a(n) ________ system.

Correct Answer
verified

In order to increase efficiency and improve quality, managers need

Correct Answer
verified

The amount of information that a communication medium can carry is known as information

Correct Answer
verified

The greatest benefit of impersonal written communication is the ability to

Correct Answer
verified

Of the four basic types of communication media in an organizational environment, impersonal written communication is the least rich. The other three are (in order of media richness, from most rich to least rich) :

Correct Answer
verified

The term data is best defined as a set of facts that

Correct Answer
verified

In the transmission phase of the communication process, the information that a sender wants to share is known as the

Correct Answer
verified

Correct Answer
verified

The sharing of information between two or more people in order to reach a common understanding is known as

Correct Answer
verified

The difference between a blog and a social networking site is that

Correct Answer
verified

An increasingly popular medium that offers some of the advantages of face-to-face communication while saving time and money is

Correct Answer
verified

Correct Answer
verified

Among the advantages of spoken communication transmitted over phone lines or via the Internet are the ability to

Correct Answer
verified

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the ________ phase.

Correct Answer
verified

The four factors that determine the usefulness of information to managers are quality, timeliness, ________, and relevance.

Correct Answer
verified

Product life cycle is the way demand for a product changes in a predictable pattern over time.

Correct Answer
verified

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

Correct Answer
verified

Discuss face-to-face communication, including its uses, advantages and disadvantages, and the most effective means of employing it.

Correct Answer
verified
Student answers should demonstrate an un...
View Answer

Barry is an analyst for Sunshine Groves and Cannery, which sells canned fruit products. One of his jobs is to keep track of weather reports, with a particular focus on predicted tropical storms and hurricanes, because the management at Sunshine Fruit particularly needs ________ information.

Correct Answer
verified

Correct Answer
verified

Exam 13: Effective Communication and It Management

Wings Over America, an airline with flights connection 62 U.S. cities, uses technology to keep track of how many flights were on time over a given period, as well as average revenues and profits per passenger, flight, and airport. This is an example of a(n) ________ system.

Correct AnswerverifiedShow Answer

In order to increase efficiency and improve quality, managers need

Correct AnswerverifiedShow Answer

The amount of information that a communication medium can carry is known as information

Correct AnswerverifiedShow Answer

The greatest benefit of impersonal written communication is the ability to

Correct AnswerverifiedShow Answer

Of the four basic types of communication media in an organizational environment, impersonal written communication is the least rich. The other three are (in order of media richness, from most rich to least rich) :

Correct AnswerverifiedShow Answer

The term data is best defined as a set of facts that

Correct AnswerverifiedShow Answer

In the transmission phase of the communication process, the information that a sender wants to share is known as the

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The sharing of information between two or more people in order to reach a common understanding is known as

Correct AnswerverifiedShow Answer

The difference between a blog and a social networking site is that

Correct AnswerverifiedShow Answer

An increasingly popular medium that offers some of the advantages of face-to-face communication while saving time and money is

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Among the advantages of spoken communication transmitted over phone lines or via the Internet are the ability to

Correct AnswerverifiedShow Answer

The sender and receiver reverse their roles, with the receiver now becoming a sender, in the ________ phase.

Correct AnswerverifiedShow Answer

The four factors that determine the usefulness of information to managers are quality, timeliness, ________, and relevance.

Correct AnswerverifiedShow Answer

Product life cycle is the way demand for a product changes in a predictable pattern over time.

Correct AnswerverifiedShow Answer

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

Correct AnswerverifiedShow Answer

Discuss face-to-face communication, including its uses, advantages and disadvantages, and the most effective means of employing it.

Correct AnswerverifiedStudent answers should demonstrate an un...View AnswerShow Answer

Barry is an analyst for Sunshine Groves and Cannery, which sells canned fruit products. One of his jobs is to keep track of weather reports, with a particular focus on predicted tropical storms and hurricanes, because the management at Sunshine Fruit particularly needs ________ information.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Student answers should demonstrate an un...
View Answer

Correct Answer
verified

Correct Answer
verified