A) Ignore the feeling until you understand fully what the client is saying.
B) Paraphrase and summarize what you have heard.
C) Reflect the feelings as you have heard them, but include a check-out for accuracy.
D) All of these
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Essay
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True/False
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Multiple Choice
A) Identifying key emotions
B) Emphasizing cognitive content
C) Affective empathy
D) Searching for positive feelings
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Multiple Choice
A) recognize
B) paraphrase
C) reflect
D) confront
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Multiple Choice
A) mad, annoyed, angry, contempt, surprised, and furious
B) sad, mad, glad, surprised, disgust, and scared
C) happy, joyous, excited, nervous, contempt, and surprised
D) surprised, disgusted, caring, guilt, obstinate, and contempt
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Multiple Choice
A) commenting on their nonverbals
B) asking them to repeat emotionally loaded words
C) holding back for an interview or two and avoiding the issue
D) both a and b
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Multiple Choice
A) They increase capacity to cope in a crisis.
B) They facilitate wellness.
C) They affect resiliency.
D) All of the these
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True/False
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Multiple Choice
A) Not all clients will appreciate your comments on their feelings.
B) Empathic reflection can have a confrontational quality to some clients.
C) Timing is particularly important with reflection of feeling.
D) All of these
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Multiple Choice
A) Sad
B) Mad
C) Scared
D) Disgusted
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