Question 1

Which of the following people would be categorized as part of the external labor market with regard to Phoenix Inc.?

Accepted Answer

A)   Ahmad, who works for Phoenix Inc. as a full-time employee
B)   Tamika, who works for Phoenix Inc. and is looking for a new job
C)   Pete, who is an employee at a direct competitor of Phoenix and is not looking for a new job
D)   Rogerio, who is unemployed and not looking for employment
E)   Karla, who works for Jupiter Inc. and is seeking employment elsewhere

Question 2

Lean is a new way to envision the work. Projects using lean methodology emphasize only new skills to improve and do not encourage the use of old skills in new ways.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following arguments states that diversity of perspectives and less emphasis on conformity to norms of the past should improve the level of resourcefulness?

Accepted Answer

A)   System flexibility argument
B)   Marketing argument
C)   Employee attraction and retention argument
D)   Problem-solving argument
E)   Creativity argument E

Question 4

First State is faced with a decision to hire part-time employees or more full-time employees. Management has heard that part-time employee make the job easier to fill but take longer to train. On the other hand, it is easier to terminate full-time employees.

Accepted Answer

A) True 
 B)False

Question 5

Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit?

Accepted Answer

A)   Tracy, the owner of several fast-food franchises
B)   Rex, the HR manager for a biotech research firm
C)   Yelena, the director of a mobile advertising company
D)   Franco, the HR director for a large grocery chain
E)   Barbara, the superintendent of an urban school system

Question 6

What is the purpose of the Malcolm Baldrige Award? Describe the application and evaluation process, and list the seven characteristics that companies are scored for in the examination.

Accepted Answer

The Baldrige Award, created by public la...

Question 7

Google employs the practice of team building and rewards ideas that are outside the box. They are likely to have ________ compared to a company with low engagement.

Accepted Answer

A)   lower retention
B)   lower empowerment
C)   poorer customer service
D)   lower productivity
E)   lower turnover E

Question 8

CompCo has contracted with Move Bros for relocation services. This type of practice is not the norm for outsourcing.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices?

Accepted Answer

A)   Training employees to have the skills needed to perform their jobs
B)   Identifying human resource requirements
C)   Ensuring that HRM practices comply with federal, state, and local laws
D)   Creating an employment relationship and a work environment that benefit the company
E)   Creating pay systems as well as providing employees with benefits D

Question 10

Since HR can use the Internet for training, benefits, and contracts, their role in providing self-service has decreased.

Accepted Answer

A) True 
 B)False

Question 11

What are the two challenges that HR managers face? Discuss how the shared service model and the self-service model help them overcome the two challenges.

Accepted Answer

The amount of time that the HRM function...

Question 12

Big data used in evidence-based HR gathers information from many different sources.

Accepted Answer

A) True 
 B)False

Question 13

Intangible assets are equally as or more valuable than financial and physical assets, but they are difficult to duplicate or imitate.

Accepted Answer

A) True 
 B)False

Question 14

________ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Accepted Answer

A)   The Six Sigma process
B)   Total quality management
C)   Quality control
D)   The process decision program
E)   The activity network

Question 15

Which of the following is true about the Six Sigma process?

Accepted Answer

A)   It focuses on the end product of employee satisfaction.
B)   It terminates once the processes have been brought within the Six Sigma standards.
C)   It strives to attain quality through supervision of daily work, not through training.
D)   It discourages employees from lean thinking.
E)   It aims to create a total business focus on serving the customer.

Question 16

A company competing through sustainability is likely to

Accepted Answer

A)   place increased value on tangible assets.
B)   avoid social and environmental responsibilities.
C)   emphasize productivity more than quality.
D)   adapt badly to changes in the labor force.
E)   provide high-quality products and services.

Question 17

The training and development function of an HR department includes

Accepted Answer

A)   job analysis.
B)   orientation.
C)   performance measures.
D)   attitude surveys.
E)   policy creation.

Question 18

Many companies today are having to redo their personnel policies to address the issue of social networking. This is due to a fear of

Accepted Answer

A)   suppressed knowledge sharing.
B)   creation of online expert communities.
C)   loss of expert knowledge.
D)   no sharing of best practices.
E)   lower productivity.

Question 19

As part of updating the HR resources available to employees and managers, Tyree creates an intranet of useful materials that include performance evaluation metrics. This is an example of an HR dashboard.

Accepted Answer

A) True 
 B)False

Question 20

Discuss how managing cultural diversity can provide a competitive advantage to a firm.

Accepted Answer

Following are the ways in which managing...

Exam 1: Human Resource Management: Gaining a Competitive Advantage

Which of the following people would be categorized as part of the external labor market with regard to Phoenix Inc.?

Correct AnswerverifiedShow Answer

Lean is a new way to envision the work. Projects using lean methodology emphasize only new skills to improve and do not encourage the use of old skills in new ways.

Correct AnswerverifiedShow Answer

Which of the following arguments states that diversity of perspectives and less emphasis on conformity to norms of the past should improve the level of resourcefulness?

Correct AnswerverifiedE

First State is faced with a decision to hire part-time employees or more full-time employees. Management has heard that part-time employee make the job easier to fill but take longer to train. On the other hand, it is easier to terminate full-time employees.

Correct AnswerverifiedShow Answer

Over the next decade, which of the following people will have the most difficulty attracting talented employees due to a skills deficit?

Correct AnswerverifiedShow Answer

What is the purpose of the Malcolm Baldrige Award? Describe the application and evaluation process, and list the seven characteristics that companies are scored for in the examination.

Correct AnswerverifiedThe Baldrige Award, created by public la...View AnswerShow Answer

Google employs the practice of team building and rewards ideas that are outside the box. They are likely to have ________ compared to a company with low engagement.

Correct AnswerverifiedE

CompCo has contracted with Move Bros for relocation services. This type of practice is not the norm for outsourcing.

Correct AnswerverifiedShow Answer

Which of the following activities is part of the assessment and development of the human resources dimension of HRM practices?

Correct AnswerverifiedD

Since HR can use the Internet for training, benefits, and contracts, their role in providing self-service has decreased.

Correct AnswerverifiedShow Answer

What are the two challenges that HR managers face? Discuss how the shared service model and the self-service model help them overcome the two challenges.

Correct AnswerverifiedThe amount of time that the HRM function...View AnswerShow Answer

Big data used in evidence-based HR gathers information from many different sources.

Correct AnswerverifiedShow Answer

Intangible assets are equally as or more valuable than financial and physical assets, but they are difficult to duplicate or imitate.

Correct AnswerverifiedShow Answer

________ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Correct AnswerverifiedShow Answer

Which of the following is true about the Six Sigma process?

Correct AnswerverifiedShow Answer

A company competing through sustainability is likely to

Correct AnswerverifiedShow Answer

The training and development function of an HR department includes

Correct AnswerverifiedShow Answer

Many companies today are having to redo their personnel policies to address the issue of social networking. This is due to a fear of

Correct AnswerverifiedShow Answer

As part of updating the HR resources available to employees and managers, Tyree creates an intranet of useful materials that include performance evaluation metrics. This is an example of an HR dashboard.

Correct AnswerverifiedShow Answer

Discuss how managing cultural diversity can provide a competitive advantage to a firm.

Correct AnswerverifiedFollowing are the ways in which managing...View AnswerShow Answer

Correct Answer
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E

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The Baldrige Award, created by public la...
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E

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D

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The amount of time that the HRM function...
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Following are the ways in which managing...
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