Question 1

Create a situation where you would be faced with making an ethical decision in everyday life. What thought process would you use to resolve the issue?

Accepted Answer

One situation where I might be faced wit...

Question 2

Which of the following is NOT a distinction of management?

Accepted Answer

A)   Work in the system 
B)   Control risks 
C)   Enforce organizational rules 
D)   Coordinate effort 
E)   Create opportunities

Question 3

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Accepted Answer

A)   Incentive 
B)  Transactional 
C)   Transformational 
D)   Peer-led 
E)   Experienced

Question 4

Define leadership in terms of hospitality.

Accepted Answer

• In terms of hospitalityleadership, the...

Question 5

Looking at the past and using that information to predict the future is known as

Accepted Answer

A)   planning 
B)   motivating 
C)   forecasting 
D)   organizing

Question 6

The three management skill areas are

Accepted Answer

A)   bookkeeping, office management, and scheduling 
B)   planning, hiring, and housekeeping 
C)   conceptual, interpersonal, and technical 
D)   knowing the company, profit making, and investing 
E)   services, knowledge of guests, and building maintenance C

Question 7

The difference between leadership and management is that

Accepted Answer

A)   leaders control risks and people 
B)   managers coordinate efforts 
C)   managers provide a vision 
D)   leaders work outside the system 
E)   leadership is a formal process

Question 8

Efficiency and effectiveness are most important for

Accepted Answer

A)   management to have good results 
B)   housekeeping employees 
C)   controlling 
D)   the kitchen staff 
E)   decisionmaking A

Question 9

Great leaders

Accepted Answer

A)   are the individuals who have been on the job the longest and have the most experience 
B)   are hired at entry levels 
C)   are motivated and grow into their roles 
D)   must be highly educated and aggressive to get the job done

Question 10

What is a transformational leader and what three practices are common?

Accepted Answer

• The text outlines ...

Question 11

Long-range strategic goals are determined by

Accepted Answer

A)   top management 
B)   midlevel management 
C)   frontline management 
D)   supervisors

Question 12

Courage, endurance, integrity, and judgment are all traits common to

Accepted Answer

A)   managers 
B)   supervisors 
C)   leaders 
D)   CEOs

Question 13

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Accepted Answer

A)   guaranteed outcomes 
B)   control, assuming responsibility 
C)   moderated risks 
D)   performance, regardless of method 
E)   dislike for unexpected events B

Question 14

The ________ model outlines the coming together of a leader, the followers, and the situation.

Accepted Answer

A)   charismatic leader 
B)   traditional leader 
C)   transformational leader 
D)   transactional leader

Question 15

The first question that leaders ask themselves is usually

Accepted Answer

A)   "What needs to be done?" 
B)   "What can and should I do to make a difference?" 
C)   "What are the organization's missions and goals?" 
D)   "Do I pass the mirror test?"

Question 16

Managers with ________ skills have the ability to communicate with a wide range of employees.

Accepted Answer

A)   conceptual 
B)   interpersonal 
C)   technical 
D)   functional

Question 17

________ leadership involves charisma, individual consideration, and intellectual stimulation.

Accepted Answer

A)   Transactional 
B)   Transformational 
C)   Charismatic 
D)   Traditional

Question 18

Which of the following is NOT an identifiable practice common to leaders?

Accepted Answer

A)   Challenging the process 
B)   Inspiring a shared vision 
C)   Creating a model 
D)   Encouraging the heart

Question 19

Management is simply what managers do to

Accepted Answer

A)   pay bills and do office work 
B)   answer the phone and make reservations 
C)   plan, organize, and control the business 
D)   schedule employees 
E)   research the market

Question 20

________ manage the work of line employees.

Accepted Answer

A)   Top managers 
B)   Midlevel managers 
C)   Frontline managers 
D)   Executives

Exam 14: Leadership and Management

Create a situation where you would be faced with making an ethical decision in everyday life. What thought process would you use to resolve the issue?

Correct AnswerAnswered by ExamLex AIOne situation where I might be faced wit...View AnswerShow Answer

Which of the following is NOT a distinction of management?

Correct AnswerverifiedShow Answer

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Correct AnswerverifiedShow Answer

Define leadership in terms of hospitality.

Correct Answerverified• In terms of hospitalityleadership, the...View AnswerShow Answer

Looking at the past and using that information to predict the future is known as

Correct AnswerverifiedShow Answer

The three management skill areas are

Correct AnswerverifiedC

The difference between leadership and management is that

Correct AnswerverifiedShow Answer

Efficiency and effectiveness are most important for

Correct AnswerverifiedA

Great leaders

Correct AnswerverifiedShow Answer

What is a transformational leader and what three practices are common?

Correct Answerverified• The text outlines ...View AnswerShow Answer

Long-range strategic goals are determined by

Correct AnswerverifiedShow Answer

Courage, endurance, integrity, and judgment are all traits common to

Correct AnswerverifiedShow Answer

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Correct AnswerverifiedB

The ________ model outlines the coming together of a leader, the followers, and the situation.

Correct AnswerverifiedShow Answer

The first question that leaders ask themselves is usually

Correct AnswerverifiedShow Answer

Managers with ________ skills have the ability to communicate with a wide range of employees.

Correct AnswerverifiedShow Answer

________ leadership involves charisma, individual consideration, and intellectual stimulation.

Correct AnswerverifiedShow Answer

Which of the following is NOT an identifiable practice common to leaders?

Correct AnswerverifiedShow Answer

Management is simply what managers do to

Correct AnswerverifiedShow Answer

________ manage the work of line employees.

Correct AnswerverifiedShow Answer

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• In terms of hospitalityleadership, the...
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C

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A

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• The text outlines ...
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