Question 1

Decision making, communicating, and controlling are key functions of a

Accepted Answer

A)   leader 
B)   supervisor 
C)   CEO 
D)   manager

Question 2

_____________ is the set of moral principles and values that people use to answer questions about right and wrong.

Accepted Answer

A)   Codes 
B)   Beliefs 
C)   Values 
D)   Ethics

Question 3

List the five main approaches to being a leader rather than a manager.

Accepted Answer

• Page 526 outlines the practi...

Question 4

Define management in terms of efficiency and effectiveness.

Accepted Answer

• Efficiency is getting the mo...

Question 5

________ are responsible for short-term planning.

Accepted Answer

A)   Top managers 
B)   Midlevel managers 
C)   Frontline managers 
D)   Supervisors

Question 6

Keeping morale high and managing conflict is part of the ________ function.

Accepted Answer

A)   planning 
B)   organizing 
C)   motivating 
D)   controlling

Question 7

Setting standards and comparing actual performance to the standard is known as

Accepted Answer

A)   controlling 
B)   organizing 
C)   planning 
D)   leading

Question 8

Of the three management skill areas (technical, human, and conceptual), which is the most important and why?

Accepted Answer

The answer of Of the three management skill areas (technical,...

Question 9

Management is defined as

Accepted Answer

A)   the authority to control the work process 
B)   the ability to lead a group of workers 
C)   the control of a work situation 
D)   the process of coordinating work activities

Question 10

Some of the important characteristics for good leadership are

Accepted Answer

A)   neatness and appearance 
B)   ability to give unquestioned orders 
C)   dependence on others to give you answers 
D)   integrity, judgment, and dependability 
E)   using ideas from your peers

Question 11

Some important leadership skills in the hospitality work area are

Accepted Answer

A)   honor, integrity, and a sense of humor 
B)   taking moderate risks 
C)   not showing excessive enthusiasm 
D)   reading and public speaking

Question 12

Leadership can be identified as

Accepted Answer

A)   someone who has followers 
B)   achieving a goal 
C)   showing transactional or transformational traits 
D)   always giving rewards 
E)   acting out theories

Question 13

Setting goals and creating objectives to achieve those goals is the process of

Accepted Answer

A)   organizing 
B)   controlling 
C)   planning 
D)   forecasting

Question 14

Managers who start their careers on the front line and work their way up must have the ________ skills they acquired along the way.

Accepted Answer

A)   technical 
B)   interpersonal 
C)   conceptual 
D)   communication

Question 15

Performing ceremonial duties is part of the ________ role of leaders.

Accepted Answer

A)   liaison 
B)   negotiator 
C)   figurehead 
D)   communicator

Question 16

The ability to view a corporation as a complete entity is a(n)  ________ skill.

Accepted Answer

A)   technical 
B)   interpersonal 
C)   communication 
D)   conceptual

Question 17

A key skill for a successful manager is

Accepted Answer

A)   to always rise from the ranks 
B)   the ability to be a team player and work with others 
C)   to know the owner's needs and wants 
D)   to do every job better than their employees 
E)   to be a computer expert

Exam 14: Leadership and Management

A key skill for a successful manager is

Correct Answer
verified

Managers who start their careers on the front line and work their way up must have the ________ skills they acquired along the way.

Correct Answer
verified

Some important leadership skills in the hospitality work area are

Correct Answer
verified

Of the three management skill areas (technical, human, and conceptual), which is the most important and why?

Correct Answer
verified

Some of the important characteristics for good leadership are

Correct Answer
verified

________ are responsible for short-term planning.

Correct Answer
verified

Decision making, communicating, and controlling are key functions of a

Correct Answer
verified

Performing ceremonial duties is part of the ________ role of leaders.

Correct Answer
verified

Setting standards and comparing actual performance to the standard is known as

Correct Answer
verified

_____________ is the set of moral principles and values that people use to answer questions about right and wrong.

Correct Answer
verified

The ability to view a corporation as a complete entity is a(n) ________ skill.

Correct Answer
verified

Management is defined as

Correct Answer
verified

Keeping morale high and managing conflict is part of the ________ function.

Correct Answer
verified

Define management in terms of efficiency and effectiveness.

Correct Answer
verified
• Efficiency is getting the mo...
View Answer

List the five main approaches to being a leader rather than a manager.

Correct Answer
verified
• Page 526 outlines the practi...
View Answer

Setting goals and creating objectives to achieve those goals is the process of

Correct Answer
verified

Leadership can be identified as

Correct Answer
verified

Exam 14: Leadership and Management

A key skill for a successful manager is

Correct AnswerverifiedShow Answer

Managers who start their careers on the front line and work their way up must have the ________ skills they acquired along the way.

Correct AnswerverifiedShow Answer

Some important leadership skills in the hospitality work area are

Correct AnswerverifiedShow Answer

Of the three management skill areas (technical, human, and conceptual), which is the most important and why?

Correct AnswerverifiedShow Answer

Some of the important characteristics for good leadership are

Correct AnswerverifiedShow Answer

________ are responsible for short-term planning.

Correct AnswerverifiedShow Answer

Decision making, communicating, and controlling are key functions of a

Correct AnswerverifiedShow Answer

Performing ceremonial duties is part of the ________ role of leaders.

Correct AnswerverifiedShow Answer

Setting standards and comparing actual performance to the standard is known as

Correct AnswerverifiedShow Answer

_____________ is the set of moral principles and values that people use to answer questions about right and wrong.

Correct AnswerverifiedShow Answer

The ability to view a corporation as a complete entity is a(n) ________ skill.

Correct AnswerverifiedShow Answer

Management is defined as

Correct AnswerverifiedShow Answer

Keeping morale high and managing conflict is part of the ________ function.

Correct AnswerverifiedShow Answer

Define management in terms of efficiency and effectiveness.

Correct Answerverified• Efficiency is getting the mo...View AnswerShow Answer

List the five main approaches to being a leader rather than a manager.

Correct Answerverified• Page 526 outlines the practi...View AnswerShow Answer

Setting goals and creating objectives to achieve those goals is the process of

Correct AnswerverifiedShow Answer

Leadership can be identified as

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
• Efficiency is getting the mo...
View Answer

Correct Answer
verified
• Page 526 outlines the practi...
View Answer

Correct Answer
verified

Correct Answer
verified