Question 1

The change to a team-based organization is such a drastic departure from the traditional hierarchy that significant planning, preparation, and training are prerequisites.

Accepted Answer

A) True 
 B)False

Question 2

What is (are)  the new role(s)  of managers in teams?

Accepted Answer

A)  Supervisors and evaluators
B)  Top managers
C)  Team members
D)  Technical specialists
E)  Coaches and facilitators

Question 3

Which of the following is not an example of an organizational enhancement arising from team environments?

Accepted Answer

A)  Taller organizational hierarchy
B)  Quicker reaction
C)  Increased innovation
D)  Higher creativity
E)  Improved flexibility

Question 4

The cost of teams includes all of the following except

Accepted Answer

A)  the difficulty of changing to a team-based organization.
B)  an increase in innovation and creativity.
C)  employees may feel like losers during the change.
D)  the slowness of the process to full team development.
E)  premature abandonment of the change.

Question 5

The two essential issues that must not be overlooked when implementing teams are

Accepted Answer

A)  team performance and starting at the top.
B)  implementation and team performance.
C)  starting at the top and member loyalty.
D)  team performance and team motivation.
E)  team motivation and reward systems.

Question 6

Susan is the senior manager at her company.Susan made the choice to go to teams because she went to a seminar on teams, but she will be on a two-year foreign assignment when teams are actually implemented.Which of the following is likely to occur?

Accepted Answer

A)  The teams will be performing well by the time she returns.
B)  The teams will be more broad spread than normal.
C)  The teams will become self-managing more quickly than normal.
D)  A complete organizational culture revolution is likely to occur.
E)  The teams are likely to fail.

Question 7

In the start-up phase of team implementation, team members and managers often report frustration and confusion about the new situation.

Accepted Answer

A) True 
 B)False

Question 8

Communication with external teams is critical in the
phase of team implementation.

Accepted Answer

tightly fo...

Question 9

The team is a select group of employees, supervisors, and managers who work out the staffing and operational details to make teams perform well.

Accepted Answer

The answer of The team is a select group of...

Question 10

For team implementation to be successful, change must start with
.

Accepted Answer

The answer of For team implementation to be successful, change...

Question 11

Why does working in teams result in enhanced performance?

Accepted Answer

A)  Waste and errors are spread across multiple individuals.
B)  Managers lower their performance standards.
C)  Team members spend less time in direct contact with customers.
D)  Teams pool individual efforts in new ways and strive for continuous improvement.
E)  Taller hierarchies improve communication processes.

Question 12

Implementing teams in organizations is not easy; it takes a lot of hard work, time, training, and patience.

Accepted Answer

A) True 
 B)False

Question 13

Implementation of self-managing work teams often takes two to five years.

Accepted Answer

A) True 
 B)False

Question 14

The best initial site for implementing teams is one that

Accepted Answer

A)  is removed from the core operations of the business.
B)  includes workers who accept the idea of using teams.
C)  is chosen to reward a successful manager.
D)  needs the most improvement.
E)  includes workers from only one job category.

Question 15

Having a common purpose and common performance goals sets the tone and direction of the team.

Accepted Answer

A) True 
 B)False

Question 16

The last stage of planning the implementation is to write the tentative plan for the initial work teams.The draft plan includes all of the following except

Accepted Answer

A)  it recommends a process for selecting people.
B)  it describes roles and responsibilities.
C)  it explains who will be responsible for overall performance.
D)  it explains what training the groups will need.
E)  it lays out a preliminary master schedule for the next 2-3 years.

Question 17

The primary job of is to coach and counsel other teams to be self-managing.

Accepted Answer

A)  interdisciplinary teams
B)  quality circles
C)  problem-solving teams
D)  work teams
E)  management teams

Question 18

Probably the greatest cost of teams is premature abandonment of the change to a team-based organization.

Accepted Answer

A) True 
 B)False

Question 19

The person leading the change to a team-based organization must

Accepted Answer

A)  not be swayed by the steering committee.
B)  be an external consultant, so as to avoid any organizational bias.
C)  have a strong belief that employees want to be responsible for their work.
D)  allow the teams to create their own unique visions.
E)  make a gut-level feasibility estimate.

Question 20

The start-up phase of team implementation includes which of the following?

Accepted Answer

A)  Frustration and confusion about the new situation
B)  Extreme confidence and cohesion
C)  Intense team loyalty
D)  Teams thinking of themselves as a unit
E)  Informational or "awareness" training

Exam 10: Using Teams in Organizations

The two essential issues that must not be overlooked when implementing teams are

Correct AnswerverifiedShow Answer

For team implementation to be successful, change must start with .

Correct AnswerverifiedShow Answer

The team is a select group of employees, supervisors, and managers who work out the staffing and operational details to make teams perform well.

Correct AnswerverifiedShow Answer

The best initial site for implementing teams is one that

Correct AnswerverifiedShow Answer

The person leading the change to a team-based organization must

Correct AnswerverifiedShow Answer

Communication with external teams is critical in the phase of team implementation.

Correct Answerverifiedtightly fo...View AnswerShow Answer

The change to a team-based organization is such a drastic departure from the traditional hierarchy that significant planning, preparation, and training are prerequisites.

Correct AnswerverifiedShow Answer

Having a common purpose and common performance goals sets the tone and direction of the team.

Correct AnswerverifiedShow Answer

The last stage of planning the implementation is to write the tentative plan for the initial work teams.The draft plan includes all of the following except

Correct AnswerverifiedShow Answer

What is (are) the new role(s) of managers in teams?

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Implementation of self-managing work teams often takes two to five years.

Correct AnswerverifiedShow Answer

Why does working in teams result in enhanced performance?

Correct AnswerverifiedShow Answer

The cost of teams includes all of the following except

Correct AnswerverifiedShow Answer

In the start-up phase of team implementation, team members and managers often report frustration and confusion about the new situation.

Correct AnswerverifiedShow Answer

Susan is the senior manager at her company.Susan made the choice to go to teams because she went to a seminar on teams, but she will be on a two-year foreign assignment when teams are actually implemented.Which of the following is likely to occur?

Correct AnswerverifiedShow Answer

Which of the following is not an example of an organizational enhancement arising from team environments?

Correct AnswerverifiedShow Answer

Implementing teams in organizations is not easy; it takes a lot of hard work, time, training, and patience.

Correct AnswerverifiedShow Answer

Probably the greatest cost of teams is premature abandonment of the change to a team-based organization.

Correct AnswerverifiedShow Answer

The start-up phase of team implementation includes which of the following?

Correct AnswerverifiedShow Answer

The primary job of is to coach and counsel other teams to be self-managing.

Correct AnswerverifiedShow Answer

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