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Which pane of the Johari Window is represented in the following example? Psychologists are trained to pay careful attention to clients' verbal and nonverbal behavior without revealing their own personal feelings about the client.


A) open area
B) hidden area
C) blind area
D) dialectic area
E) unknown area

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According to Social Penetration Theory, self-disclosure becomes more frequent as the depth and breadth of your relationships develops.

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Impression management strategies should be selected with care because they have the potential to backfire and annoy others rather than enhance your image. For example, you should engage in supplication but not


A) bullying or brutality.
B) just in public.
C) big-headed bragging.
D) endless whining.
E) phony flattery.

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Effective self-disclosure focuses on past events, rather than the present situation.

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According to Jack Gibb, if you say "Since I'm paying for the vacation, we're going to the resort I like rather than the spa you want to try," you are using provisionalism as a communication strategy.

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The impression management strategy of exemplification requires that you practice what you preach.

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You can successfully engage in self-promotion as an impression management strategy as long as you don't do it in public.

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In terms of Gibb's concept of communication climate, what type of response is illustrated in the following statement: "If you don't mind, I'd like to explain how we've handled this before. It may help."


A) superiority
B) equality
C) certainty
D) neutrality
E) empathic

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According to Jack Gibb, if you say "When we heard what you said to Sharon, we were really embarrassed for her," you are using description as a communication strategy.

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According to Jack Gibb's notion of defensive and supportive behaviors, a problem-orientation is the opposite of spontaneous reactions.

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All of the following guidelines are helpful when ending a conversation except


A) end on a positive and courteous note.
B) ask a closed-ended question.
C) make a plan to meet again.
D) state the need to leave.
E) indicating nonverbally that you have to leave by beginning to pack up your things or to stand up and begin to turn away.

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When affection needs are met, the result is an ideal personal type who wants to be liked but who also is secure enough to function in situations where social interaction and affection are not high priorities.

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When expressed appropriately, assertiveness


A) allows you to interact with others with less conflict, anxiety and resentment.
B) allows you to retain your self-respect without trampling that of others.
C) increases self-confidence by reducing the need for approval from others.
D) gives you control over your life and reduces helplessness and defensiveness.
E) All of the above

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All of the following are characteristics of aggressive people except


A) they act in their own self-interest.
B) they are critical and combative.
C) they may become abusive.
D) they are more respected.
E) they are often dissatisfied with the outcome of communication experiences.

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William Schutz's Fundamental Interpersonal Relationship Orientation (FIRO) Theory focuses on three


A) personality types: abdicrat, democrat, and autocrat.
B) interpersonal needs: need for security, belongingness, and esteem.
C) interpersonal needs: need for inclusion, control, and affection.
D) conflict styles: avoidance, compromise, and competition.
E) impression management strategies: ingratiation, self-promotion, and supplication.

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Assertiveness enables you to promote your own needs and rights while also respecting the needs and rights of others.

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