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Exam 8: Conversational Messages

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Question 31

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Briefly explain the five-stage model of conversation.

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The five-stage model of conversation sho...

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Question 32

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According to research, in the United States, an effective excuse should___________ .

A) express a lack of sincerity
B) avoid acknowledging displeasure
C) minimize the issue
D) acknowledge your partner's feelings

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Question 33

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__________are explanations that are designed to reduce any negative reactions to what you've said or done in order to maintain your positive image.

Distinguish between turn-maintaining and turn-yielding cues. Discuss their importance in conversation.

_______means communicating information about yourself to another person.

In the meeting about improving work flow, Frank's boss goes on and on and never lets anyone else speak. Frank's boss is demonstrating _________.

Cupping your hand near your ear to indicate that you can't adequately hear the speaker is an example of ___________.

Individuals in some cultures practice the________ , which means that you avoid taking credit for some accomplishment or make less of some ability or talent you have.

Explain the rewards and dangers of self-disclosure, and list the guidelines for self- disclosing to others.