Question 1

​As teams develop and grow, they pass through three stages of development. These three stages are (1) perceived team, (2) felt team, and (3) manifest team.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following kinds of teams is always temporary?

Accepted Answer

A)  Cross­functional team
B)  Project team
C)  Self­designing team
D)  Self­managing team
E)  Virtual team

Question 3

The least amount of autonomy is found in ____.

Accepted Answer

A)  traditional work groups
B)  autonomous teams
C)  semi­autonomous work groups
D)  self­managing teams
E)  ad hoc committees

Question 4

Which of the following factors is necessary for stretch goals to effectively motivate teams?

Accepted Answer

A)  Formalized rules and regulations
B)  Bureaucratic immunity
C)  Administrative reciprocity
D)  Minority dominance
E)  Stonewalling

Question 5

In general, _____ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

Accepted Answer

A)  piecework pay
B)  hourly wage
C)  nonfinancial reward
D)  gainsharing
E)  skill­based pay

Question 6

Which of the following statements regarding cohesiveness is true?

Accepted Answer

A)  Engaging in non­work activities as a team can help build cohesion.
B)  Cohesive groups engage in less cooperative behavior.
C)  Cohesive groups always perform better.
D)  Cohesive groups have trouble retaining their members.
E)  High group cohesiveness equates to low team motivation.

Question 7

Which of the following is one of the stages that teams pass through as they develop and grow rather than decline?

Accepted Answer

A)  De­norming
B)  De­storming
C)  De­forming
D)  Performing
E)  Reforming

Question 8

Linda is a manager at a local restaurant. She wants to introduce a new scheme that she thinks will improve customer satisfaction. But before this, she needs to inform her team about this. Should Linda force consensus for her new scheme? Why?

Accepted Answer

A)  No, because requiring consensus gives veto power only to Linda.​
B)  Yes, because consensus eliminates problems associated with minority domination.
C)  No, because insisting on consensus usually promotes affective rather than cognitive conflict.
D)  Yes, because the scheme will get morphed till everyone agrees.
E)  No, because team consensus leads to more social loafing.

Question 9

_____ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.

Accepted Answer

A)  Administrative reciprocity
B)  Structural accommodation
C)  Minority domination
D)  Virtual accommodation
E)  Bureaucratic immunity

Question 10

Which of the following statements is true of team development?

Accepted Answer

A)  The development stages are forming, storming, norming, and performing.
B)  Group cohesion is relatively strong at the storming stage.
C)  Team performance begins to decline at the norming stage.
D)  Storming is the first stage of team development.
E)  Positive team norms first start developing in the performing stage.

Question 11

_____ do NOT have the authority to make decisions.

Accepted Answer

A)  Self­designing teams
B)  Employee involvement teams
C)  Semi­autonomous work groups
D)  Self­managing teams
E)  Autonomous work groups

Question 12

The finance team of a start-up company has a majority of white employees. It, however, plans to hire more people from various other ethnic backgrounds in the near future. The organization is trying to increase its _____.

Accepted Answer

A)  group norms
B)  team diversity
C)  aggregated creativity
D)  collectivism
E)  structural accommodation

Question 13

_____ is defined as a compensation system in which companies share the financial value of performance gains, such as increased productivity, cost savings, or improved quality, with their workers.

Accepted Answer

A)  Skill­based pay
B)  Gainsharing
C)  Piecework
D)  Profit sharing
E)  Structural accommodation

Question 14

To enhance work team effectiveness, managers should carefully set team goals and priorities and take care when selecting, training, and compensating team members.

Accepted Answer

A) True 
 B)False

Question 15

Explain what managers can do to manage conflict in teams effectively.

Accepted Answer

The key to dealing with team conflict is...

Question 16

What are norms? What is cohesiveness? Why is team size an important consideration? How should a manager cope with team conflict? Specify how each of these four characteristics of teams are related to team performance.

Accepted Answer

Norms are informally agreed­upon standar...

Question 17

How are organizations using teams to help increase customer satisfaction?

Accepted Answer

A)  By instituting a system of increased formalization throughout the organization
B)  By training teams to meet the needs of specific customers
C)  ​By creating more autonomous units
D)  By taking indirect responsibility for service quality
E)  By ensuring ideal solutions for all customer issues

Question 18

Which of the following statements is true of a-type conflict?

Accepted Answer

A)  It is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution.
B)  It is strongly associated with improvements in team performance.
C)  It usually precedes cognitive conflict.
D)  It can make people more comfortable with their relationships with group peers.
E)  ​It can decrease team cohesiveness.

Question 19

Which of the following types of conflicts is most strongly associated with improvements in team performance?

Accepted Answer

A)  Horizontal conflict
B)  ​Cognitive conflict
C)  Behavioral conflict
D)  Vertical conflict
E)  Affective conflict

Question 20

Self-managing teams are different from semi-autonomous work groups in that team members:

Accepted Answer

A)  are responsible for doing the work or executing the task, but they do not have direct responsibility or control over their work.
B)  offer advice and suggestions to the management, they do not have the authority to make decisions.
C)  manage and control all of the major tasks directly related to production of a product or service without first getting approval from management.
D)  control and change the design of the teams themselves, the tasks they do and how and when they do them, and the membership of the teams.
E)  have partial authority to make decisions that are typically made by supervisors and managers because their managers still play an important role.

Exam 10: Managing Teams

What are norms? What is cohesiveness? Why is team size an important consideration? How should a manager cope with team conflict? Specify how each of these four characteristics of teams are related to team performance.

Correct AnswerverifiedNorms are informally agreed­upon standar...View AnswerShow Answer

Which of the following statements is true of team development?

Correct AnswerverifiedShow Answer

Which of the following kinds of teams is always temporary?

Correct AnswerverifiedShow Answer

Linda is a manager at a local restaurant. She wants to introduce a new scheme that she thinks will improve customer satisfaction. But before this, she needs to inform her team about this. Should Linda force consensus for her new scheme? Why?

Correct AnswerverifiedShow Answer

Self-managing teams are different from semi-autonomous work groups in that team members:

Correct AnswerverifiedShow Answer

How are organizations using teams to help increase customer satisfaction?

Correct AnswerverifiedShow Answer

_____ do NOT have the authority to make decisions.

Correct AnswerverifiedShow Answer

_____ is defined as a compensation system in which companies share the financial value of performance gains, such as increased productivity, cost savings, or improved quality, with their workers.

Correct AnswerverifiedShow Answer

_____ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.

Correct AnswerverifiedShow Answer

The finance team of a start-up company has a majority of white employees. It, however, plans to hire more people from various other ethnic backgrounds in the near future. The organization is trying to increase its _____.

Correct AnswerverifiedShow Answer

The least amount of autonomy is found in ____.

Correct AnswerverifiedShow Answer

​As teams develop and grow, they pass through three stages of development. These three stages are (1) perceived team, (2) felt team, and (3) manifest team.

Correct AnswerverifiedShow Answer

Explain what managers can do to manage conflict in teams effectively.

Correct AnswerverifiedThe key to dealing with team conflict is...View AnswerShow Answer

Which of the following types of conflicts is most strongly associated with improvements in team performance?

Correct AnswerverifiedShow Answer

Which of the following statements regarding cohesiveness is true?

Correct AnswerverifiedShow Answer

To enhance work team effectiveness, managers should carefully set team goals and priorities and take care when selecting, training, and compensating team members.

Correct AnswerverifiedShow Answer

Which of the following factors is necessary for stretch goals to effectively motivate teams?

Correct AnswerverifiedShow Answer

Which of the following statements is true of a-type conflict?

Correct AnswerverifiedShow Answer

In general, _____ works best in relatively stable environments where employees can focus on improving the productivity, cost savings, or quality of their current work system.

Correct AnswerverifiedShow Answer

Which of the following is one of the stages that teams pass through as they develop and grow rather than decline?

Correct AnswerverifiedShow Answer

Correct Answer
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Norms are informally agreedupon standar...
View Answer

Correct Answer
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As teams develop and grow, they pass through three stages of development. These three stages are (1) perceived team, (2) felt team, and (3) manifest team.

Correct Answer
verified

Correct Answer
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The key to dealing with team conflict is...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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