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Exam 18: Creating and Leading Change

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Question 61

Multiple Choice

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When people think a change will cause them to lose something of value, this may bring about resistance to change motivated by

A) misunderstanding.
B) management tactics.
C) self-interest.
D) surprise.
E) different assessments.

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Question 62

Multiple Choice

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Among the steps for leading change, the one that involves determining the idealized, expected state of affairs after the change is implemented is

A) communicating the change vision.
B) consolidating gains and producing more change.
C) generating short-term wins.
D) developing a vision and strategy.
E) anchoring new approaches in the culture.

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Question 63

Multiple Choice

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Tactics to stop complacency include

A relatively quick and inexpensive way to manage resistance to change is

To be world class, an organization should

Joel's boss has just given him an incredible opportunity-an assignment to go work at the company's Hawaii office for two weeks, three months from now-but he is not excited. The problem is that his family needs him because his mother will have just had surgery, and his elderly father cannot take care of her on his own. Joel's resistance to the Hawaii assignment is based on

Blue Mountain Art Supply has adopted a new workflow for its office to improve efficiency. This is an example of a ________ organization development intervention.

Among the steps for leading change, the one that involves gaining leadership from top management and gradual support over time from managers and supervisors is

Among the characteristics of learning leaders is the fact that they

In return for participation and cooperation in instituting a major organizational change, employees of Keystone Capital Management received two extra days of paid vacation. This scenario exemplifies ________, a method of managing resistance to change.

In the context of leading change, highlighting positive results and developing new change agents are a part of

Aspiring leaders of change tend to ________ their vision.

What is organizational ambidexterity? List some practices companies can uphold to develop it.

The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes. There has been some resistance among employees to these changes, but middle management has developed some specific approaches to enlist their cooperation:1. Management will hold a series of small-group discussions in which they will explain why the changes are being made.2. A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team.3. A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes.4. If any employees consistently cause their work groups to fall behind schedule, they will be given the choice of either adapting to the new program or finding some other place to work.By holding a series of small-group discussions in which they will explain why the changes are being made, the leadership at Nagoya Precision Drill is attempting to manage resistance to change through

In studying 18 successful organizations, Collins and Porras found that all such companies were continually

The systemwide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organizational effectiveness is referred to as organization

Shapers are organizations that

The managers at Perpetual Motion, a production and media agency, have recently decided that in order to maximize profits, employees will have to work on weekends. To help with this change, they have given all employees a bonus of 10 percent and an option to choose specific days off during the week. This is an example of using ________ to manage resistance to change.

Max is manager of the local Zesty Sam's, a fast-food restaurant. His store has consistently underperformed the national average for the chain, and now word has come down from on high that he needs to make some major changes if he wants to keep his job. He has analyzed the situation and knows that the problem comes from the workforce, which is composed primarily of teenagers. Most of them tend to be blasé when it comes to following instructions, and many seem more interested in elaborate jokes and pranks than in getting the job done. The best way for Max to bring about the changes he needs is to tell his employees what needs to be done and then inform them that

Estelle Melendez, factory manager at West Coast Manufacturing, told her shift supervisor, "Bob, our target reject rate is 1.5 percent or less. Your shift usually performs at a reject rate even lower than that. But recently your reject rate has crept up to 3 percent. That's unacceptable." Estelle has identified a(n)