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Exam 10: Human Resources Management

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Question 31

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Delivery drivers at Atalanta Parcel Service formed a union in response to what they consider unfair practices at Atalanta, including lack of overtime pay. They negotiate a contract, which specifies that the workers must receive time and a half pay for working holidays and weekends. Two weeks into the winter holiday season, their busiest time of the year, the workers receive bonus checks in addition to their regular paychecks. Their paychecks do not reflect the new overtime pay, but the management claims that the amount of the bonus checks makes up the difference. The workers counter that they are owed the overtime pay they have negotiated in addition to the bonus checks. Management claims that the contract specifies that the new overtime pay rule begins following the holiday season. However, vague wording in the contract makes this unclear, leading to a heated dispute between workers and management. Atalanta's management knows that the company may never recover if it fails to deliver packages as promised during the holiday season, but they do not want to pay for the extra overtime that will occur. What is their best option?

A) to give workers an additional holiday bonus equivalent to 10 hours of overtime
B) to hope workers will continue to deliver packages, regardless of the agreement
C) to hire Jacquelyn, an arbitrator, to help resolve the dispute with the workers
D) to let workers sue the for overtime on the assumption the company will win
E) to host a town hall and allow both workers and management to air grievances

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Question 32

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Describe and compare personality tests and integrity tests used to screen job applicants.

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Question 33

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A thorough job ________ may help organizations successfully defend themselves in lawsuits involving employment practices.

Fresh Catch, a small, popular chain of seafood restaurants, wishes to hire a new general manager to oversee a local restaurant's day-to-day operations. The company human resources (HR) manager posts an advertisement in the local newspaper stating, "General manager wanted for a fast-paced, award-winning seafood restaurant. Applicants must have three years' experience in a comparable restaurant managing a large staff and ensuring the satisfaction of diners." In addition to making inquiries through industry contacts, the HR manager places the ad on the company's bulletin board and intranet. The HR manager then develops a pool of prospective candidates for the position and chooses from the pool of candidates when making decisions on whom to hire.The part of the ad that states that the company requires a general manager with three years' experience managing the staff in a successful seafood restaurant is an example of a job

Tobin, floor supervisor at Jameson Warehouse and Storage, has asked Rachel, a specialist in the human resources department, to help him fill an open position for a floor worker. Rachel asks Tobin to describe what is needed to perform the job. Tobin replies, "A high school education; an ability to lift a 50-lb box to a height of 6 feet; an ability to work on one's feet for an 8-hour shift; and an ability to get to work on time." "Fine. I will include these job requirements in the ________," Rachel says.

Internal factors affecting the wage mix include conditions of the labor market, the cost of living, and collective bargaining.

A tool for determining what is done on a given job and what should be done on that job is known as a job

Fresh Catch, a small, popular chain of seafood restaurants, wishes to hire a new general manager to oversee a local restaurant's day-to-day operations. The company human resources (HR) manager posts an advertisement in the local newspaper stating, "General manager wanted for a fast-paced, award-winning seafood restaurant. Applicants must have three years' experience in a comparable restaurant managing a large staff and ensuring the satisfaction of diners." In addition to making inquiries through industry contacts, the HR manager places the ad on the company's bulletin board and intranet. The HR manager then develops a pool of prospective candidates for the position and chooses from the pool of candidates when making decisions on whom to hire.The part of the newspaper ad that stated that the individual will be required to supervise the restaurant's wait staff and ensure the satisfaction of customers is an example of a job

Which of the following is one of the concerns of human resources managers?

During a job interview, Alicia questions Javier about his duties on his last job and what he accomplished during his time of employment. This type of interview is called a ________ interview.

Employment-at-will means that an employee may be terminated for any reason.

Which of the following is true of personality tests?

Rob Glenewinkel, long-time vice president of human resources at RMG Corporation, is helping one of his peers, the vice president of marketing, develop information for a potentially game-changing business opportunity-a major program for a worldwide manufacturer. To be considered for this opportunity, RMG must demonstrate its ability to staff the program immediately upon award. To estimate RMG's ________ labor supply, Rob uses his human resources information system to generate data regarding turnover, terminations, retirements, promotions, and transfers.

Outplacement involves

Tidewater, Inc., requires its job applicants to take a test that measures their vocabulary and numerical skills. For specific jobs, the company also requires its applicants to perform a sample of the job. Before implementing the tests, the management analyzes how well the test actually correlates and predicts job performance. When Tidewater needed to downsize, the company helped employees who were laid off to get placed in other organizations, and immediate supervisors talked to the employees about the reasons for their dismissal.When the job applicants for specific jobs are asked to execute a sample of the job, the company is utilizing a(n) ________ test.

Fresh Catch, a small, popular chain of seafood restaurants, wishes to hire a new general manager to oversee a local restaurant's day-to-day operations. The company human resources (HR) manager posts an advertisement in the local newspaper stating, "General manager wanted for a fast-paced, award-winning seafood restaurant. Applicants must have three years' experience in a comparable restaurant managing a large staff and ensuring the satisfaction of diners." In addition to making inquiries through industry contacts, the HR manager places the ad on the company's bulletin board and intranet. The HR manager then develops a pool of prospective candidates for the position and chooses from the pool of candidates when making decisions on whom to hire.The HR manager of Fresh Catch developed a pool of prospective candidates for the job. This process is known as

Training that provides employees with the skills and perspectives they need to collaborate with others is known as ________ training.

Which of the following acts prohibits discrimination based on race, sex, color, national origin, and religion?

Happy Home Consultants is a growing company that helps city homeowners tackle a variety of home improvements. It plans to expand its business to work with homeowners in several nearby suburbs and to add personnel to help negotiate favorable pricing with local hardware stores for equipment and building supplies. The human resources (HR) department compared the company's current staffing with the number and type of employees the company would need to carry out its business plans. The department also looked into how to obtain new employees. It concluded that the company would need to hire eight new handymen and a contractor while retaining all its current employees. The department gained approval to begin recruiting workers and to revise the pay system. Now the HR department is beginning a formal process to evaluate how well its plans for recruitment and staff retention are going.When the HR department examined the results of its activities, such as recruitment and retention, which of the following stages of the HR planning process was it involved in?

Describe the features of collective bargaining. Answer Key Test name: chapter 10