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Exam 15: Making Change

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Question 1

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Which of the following is true about creating short-term wins?

A) It reduces faith in the change effort.
B) It keeps critics at bay.
C) It rewards slackers.
D) It replaces a need for systemic change.
E) It maintains the status quo.

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Question 2

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What is Kotter's assertion about creating a sense of urgency?

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Kotter contends that raising a feeling o...

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Question 3

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"There is nothing so practical as a good theory". This statement is most closely aligned with which change model?

Real change in an organization involves considerable overlap and skipping among various phases.

Describe the FOCUS Model as an actionable framework for change. Be sure to list and discuss its five steps.

In an effective planned change process, collecting data is essentially always the first step.

John's department went through a major reorganization last year with the upgradation of technology, transfer of five employees, and the office moving to a more economical location. Last week, for the first time, the department achieved their production numbers. According to Lewin, what state of change is the department in?

In terms of making change, although urgency is important, ________ hardly ensures that change will occur.

The goal is to accelerate the change process at your organization. Your best hope probably lies in strategies for overcoming resistance. There are some common factors that should influence the choice of strategy to achieve this. List and describe them.

Which of the following is true about wholeness while constructing an agenda in an appreciative inquiry?

Someone who promotes and enables change to happen in a group or organization is known as a change

Which is not one of the listed, common reasons for why people resist change?

Individuals might resist changes because they don't want to experience any loss of symbols, tradition, or status. This is known as loss of

Briefly describe and discuss appreciative inquiry.

Empowering involves rewarding in ways that inspire, promote optimism, and build self-confidence.

In Lewin's force field analysis, the quickest path to change is to

Explain the model of organizational change developed by Kurt Lewin as an extension of his force field analysis.

In Bridges model, transitions can take a very long time if they are not well-managed, so the ________ of transitions becomes critical.

Maury redesigned the reservation system for a hotel. His proposal streamlined the process and rationalized the prices for a variety of services. However, he failed to take into account the special favors that the bell captain received from some patrons. Without these favors, the bell captain no longer cared for the welfare of the guests. Business fell by 50 percent within six months since the majority of the guests were unhappy and avoided revisits. What mistake did Maury commit in the diagnosis phase of the intervention?

Don, a Florida citrus grower, has been advised to remove and destroy infected trees across the ten acres of his groves and construct psyllid (a pest) proof structures to house the healthy citrus trees. Don wants the entire community to be aware of the problem. He hosts a growers' council next week wherein he has invited a government official and his buddy, Manuel, to speak. Manuel used to own a grove in Arizona that was destroyed by this same disease. According to Kotter's model, which stage of change is Don in?