Question 1

Primary stakeholders include all of the following except:

Accepted Answer

A)   top management.
B)   employees.
C)   media.
D)   suppliers.
E)   customers.

Question 2

The advantages that a regional management center can offer include all of the following except:

Accepted Answer

A)   pan-regional decision making.
B)   coordinated regional planning.
C)   considerable cost saving.
D)   coordinated control.
E)   coordinated decision making.

Question 3

Corporate social responsibility (CSR) refers to a company's obligation to pursue goals and policies that are in a company's best interest.

Accepted Answer

A) True 
 B)False

Question 4

The matrix organization is inappropriate when the market is demanding.

Accepted Answer

A) True 
 B)False

Question 5

Yong Nam, CEO of LG, recently stipulated that English would be required throughout the company. His reasons for this action included all of the following statements except:

Accepted Answer

A)   the need to have seamless communication.
B)   not to depend on a small group of people.
C)   impede information sharing.
D)   facilitate decision making.
E)   utilizing everybody's wisdom.

Question 6

There is general agreement that the matrix design is the single best organization structure for global marketing.

Accepted Answer

A) True 
 B)False

Question 7

At Whirlpool, North American operations are organized in a matrix structure. What is the key to successful matrix management?

Accepted Answer

The key to successful matrix management ...

Question 8

Secondary stakeholders include all of the following except:

Accepted Answer

A)   media.
B)   employees.
C)   local community groups.
D)   nongovernmental organizations.
E)   general business community.

Question 9

In the fast changing, competitive environment, new global realities are emerging, which include all of the following needs except:

Accepted Answer

A)   to be cost effective.
B)   to be customer driven.
C)   to deliver best quality.
D)   to deliver quickly.
E)   to deliver success.

Question 10

According to Prahalad and Hamel, a core competence has all of the following characteristics except:

Accepted Answer

A)   potential access to a wide variety of markets.
B)   a significant contribution to perceived customer benefits.
C)   it is easy for competitors to imitate.
D)   benefits to customers.
E)   it is difficult for competitors to imitate.

Question 11

Which global company has dissolved its matrix structure in order to achieve "greater speed and efficiency by further focusing and flattening the organization"?

Accepted Answer

A)   Whirlpool
B)   Levi Strauss
C)   Pearson PLC
D)   ABB
E)   Gillette

Question 12

In contrast to the lean producers, U.S. mass producers typically maintain operations that involve all of the following except:

Accepted Answer

A)   less mechanization.
B)   greater labor direct content.
C)   divide employees with no overlap.
D)   limited quality control.
E)   employee teamwork.

Question 13

Organizations vary in terms of the size and potential of targeted global markets and local management competence in different country markets. Considering different factors and facts related to the constellation of pressures, which of the following statements is not accurate?

Accepted Answer

A)   Conflicting pressures may arise from the need for product and technology.
B)   No two organizations pass through similar stages.
C)   No two organizations arrive at precisely the same organizational pattern.
D)   Some patterns are common among different organizations.
E)   Conflicting pressures may arise from the need for better organization.

Question 14

Walmart has been the target of criticism by activists, urging management to pay higher wages to hourly employees.

Accepted Answer

A) True 
 B)False

Question 15

Former Whirlpool CEO David Whitwam described his own staffs' resistance in the early 1990s after he had approved the acquisition of Royal Philips Electronics' European home appliance division.

Accepted Answer

A) True 
 B)False

Question 16

Before retiring at the end of 2008, Unilever Group Chief Executive Patrick Cescau wanted to reconnect the company with its heritage of sustainability and concern for the environment. This and other values reflect Unilever's philosophy of "doing well by doing good."

Accepted Answer

A) True 
 B)False

Question 17

Having established that the matrix organizational structure is appropriate, management can expect to integrate the following competency on a worldwide basis:

Accepted Answer

A)   geographic knowledge.
B)   product knowledge and know-how.
C)   functional competence in finance, production and marketing.
D)   knowledge of customer or industry and its needs.
E)   All of the above are competencies.

Question 18

Which of the following does not belong in a list of mass production in an automobile company such as Ford?

Accepted Answer

A)   changing value chains
B)   use of the moving assembly line
C)   organized production machinery
D)   outsourcing from supplier specialists
E)   making each worker productive

Question 19

Which one of the following statements is incorrect regarding matrix organizational structure?

Accepted Answer

A)   A matrix organization requires fundamental changes in management behavior.
B)   In a matrix organization, influence is based on technical competence and interpersonal sensitivity.
C)   In a matrix organization, managers rely on higher authorities for decisions.
D)   Managers in a matrix culture recognize the need to resolve issues.
E)   The matrix structure is not always appropriate.

Question 20

What are the assumptions about mass production compared to the Toyota Production System?

Accepted Answer

Under the traditional assumptions relate...

Exam 17: Leadership, Organization, and Corporate Social Responsibility

Having established that the matrix organizational structure is appropriate, management can expect to integrate the following competency on a worldwide basis:

Correct AnswerverifiedShow Answer

Before retiring at the end of 2008, Unilever Group Chief Executive Patrick Cescau wanted to reconnect the company with its heritage of sustainability and concern for the environment. This and other values reflect Unilever's philosophy of "doing well by doing good."

Correct AnswerverifiedShow Answer

Secondary stakeholders include all of the following except:

Correct AnswerverifiedShow Answer

Corporate social responsibility (CSR) refers to a company's obligation to pursue goals and policies that are in a company's best interest.

Correct AnswerverifiedShow Answer

What are the assumptions about mass production compared to the Toyota Production System?

Correct AnswerverifiedUnder the traditional assumptions relate...View AnswerShow Answer

Which of the following does not belong in a list of mass production in an automobile company such as Ford?

Correct AnswerverifiedShow Answer

Yong Nam, CEO of LG, recently stipulated that English would be required throughout the company. His reasons for this action included all of the following statements except:

Correct AnswerverifiedShow Answer

Walmart has been the target of criticism by activists, urging management to pay higher wages to hourly employees.

Correct AnswerverifiedShow Answer

There is general agreement that the matrix design is the single best organization structure for global marketing.

Correct AnswerverifiedShow Answer

At Whirlpool, North American operations are organized in a matrix structure. What is the key to successful matrix management?

Correct AnswerverifiedThe key to successful matrix management ...View AnswerShow Answer

Which global company has dissolved its matrix structure in order to achieve "greater speed and efficiency by further focusing and flattening the organization"?

Correct AnswerverifiedShow Answer

Organizations vary in terms of the size and potential of targeted global markets and local management competence in different country markets. Considering different factors and facts related to the constellation of pressures, which of the following statements is not accurate?

Correct AnswerverifiedShow Answer

In contrast to the lean producers, U.S. mass producers typically maintain operations that involve all of the following except:

Correct AnswerverifiedShow Answer

The matrix organization is inappropriate when the market is demanding.

Correct AnswerverifiedShow Answer

Which one of the following statements is incorrect regarding matrix organizational structure?

Correct AnswerverifiedShow Answer

The advantages that a regional management center can offer include all of the following except:

Correct AnswerverifiedShow Answer

According to Prahalad and Hamel, a core competence has all of the following characteristics except:

Correct AnswerverifiedShow Answer

Former Whirlpool CEO David Whitwam described his own staffs' resistance in the early 1990s after he had approved the acquisition of Royal Philips Electronics' European home appliance division.

Correct AnswerverifiedShow Answer

In the fast changing, competitive environment, new global realities are emerging, which include all of the following needs except:

Correct AnswerverifiedShow Answer

Primary stakeholders include all of the following except:

Correct AnswerverifiedShow Answer

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Under the traditional assumptions relate...
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The key to successful matrix management ...
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