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Adjustments in the mission statement of an organization reflect changing business environments and management philosophies.

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With increased availability of information, rivalry heats up among competitors who try to differentiate themselves from the crowd.

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Matching an external opportunity with an internal weakness produces a situation known as leverage.

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The third step of the planning process involves a back-and-forth assessment of the strengths, risks, and available opportunities facing the organization at the marketing department level.

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What does each strategic business unit (SBU) within a firm have?


A) advertising consultant
B) government "watch dog" agency
C) board of directors
D) competitors

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What do product lines, pricing decisions, selection of appropriate distribution channels, and decisions relating to promotional campaigns all depend on?


A) technology available to the firm
B) decisions made within the accounting department
C) plans formulated within the marketing department
D) industry-wide planning programs

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A shoe manufacturer has multiple suppliers for leather. Based on this information, which statement best describes the situation faced by the manufacturer?


A) The suppliers have lesser bargaining than the buyer.
B) The barriers to market entry are high.
C) The rivalry among competitors is low.
D) The buyer has lesser bargaining power than the suppliers.

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As the technological environment moves at a fast pace, economic and political-legal environments remain static.

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One reason for organizing into SBUs is to help a company make decisions about which product lines warrant commitment of additional resources and which should be removed from the firm's portfolio.

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A company notices that its customers enjoy the chicken burger with meals but often only purchase fries at mid-day for a snack. A decision is taken to provide a mini-chicken burger for the purpose of snacking to these customers. Which of the following best describes the strategic growth opportunity that is being used?


A) product development
B) diversification
C) market penetration
D) market development

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What is the third step in the corporate-level marketing planning process?


A) determining the necessary financing objectives and support
B) writing a marketing plan
C) assessing strengths, weaknesses, and opportunities
D) establishing organizational objectives

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Sony's introduction of a new MP3 player available in green, yellow, and red would be considered a strategic decision.

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Middle management would be the logical group to handle the responsibility of revising the firm's strategic plan due to their proximity to the customer.

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As part of the communication link between buyers and sellers, organizations may communicate promotional messages directly through salespeople or indirectly using advertisements and sales promotions.

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A marketing mix should be an ever-changing combination of variables to achieve success.

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Marketers seek to rid themselves of their cash cows because those products require too much cash to be successful.

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Which of the following best represents a mission statement?


A) Sobeys: Better food for all.
B) Kellogg's: Breakfast cereals at a price everyone can afford.
C) Bass Pro Shop: To be the leading merchant of outdoor recreational products, inspiring people to love, enjoy, and conserve the great outdoors.
D) Walmart: Stores big enough to make shopping interesting for every family member.

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What term refers to a SWOT analysis that is designed to reveal, among other things, a firm's core competencies?


A) financial resources
B) strengths
C) leverage
D) vulnerabilities

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Each Strategic Business Unit (SBU) in a diversified firm shares managers, resources, objectives, and competitors with other SBUs of the same firm.

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Which of the following describes the term marketing mix?


A) a composite analysis of all environmental factors inside and outside the firm
B) a series of business decisions that aid in selling a product
C) the relationship between a firm's marketing strengths and its business weaknesses
D) a blending of four strategic elements to satisfy specific target markets

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