Question 1

What does the acronym BATNA stand for?

Accepted Answer

A)   Best alternative to a negotiated agreement
B)   Be able to negotiate an agreement
C)   Better ability to negotiate an agreement
D)   Best ability to have a negotiated agreement
E)   Better agree than no agreement

Question 2

Best practices in outsourcing project work include all the following EXCEPT

Accepted Answer

A)   well-defined requirements and procedures.
B)   training and team-building activities.
C)   well-established conflict management processes.
D)   frequent reviews and status updates.
E)   short-term, no-pressure outsourcing relationships.

Question 3

Which of the following is true in regard to negotiation when managing projects?

Accepted Answer

A)   It is a competitive contest.
B)   Each negotiator should win as much as he or she can for his or her side.
C)   If project managers are not able to win negotiations, they will not be viewed as effective leaders.
D)   Success is measured by how much is gained compared to the other party.
E)   It cannot be viewed as a contest.

Question 4

Advantages of outsourcing project work may likely include all of the following EXCEPT

Accepted Answer

A)   shortened project duration.
B)   reduced costs.
C)   higher level of expertise.
D)   reduced conflict.
E)   increased flexibility.

Question 5

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

Accepted Answer

A)   increased conflict.
B)   coordination breakdowns.
C)   increased costs.
D)   loss of control.
E)   more internal morale issues.

Question 6

More and more companies are using online _________ to collect data from all project participants about the quality of working relations.

Accepted Answer

A)   questionnaires
B)   surveys
C)   interviews
D)   focus groups
E)   measurement instruments

Question 7

When using the partnering approach to manage contracted relationships, each party's goals and objectives are similar but geared to what is best for them.

Accepted Answer

A) True 
 B)False

Question 8

Advantages to outsourced project work can include

Accepted Answer

A)   better project control.
B)   better expertise.
C)   faster time to market.
D)   making in-house expertise more competitive.
E)   both better expertise and faster time to market. E

Question 9

Co-locating staff for a project is a good strategy to

Accepted Answer

A)   reduce travel time.
B)   reduce team friction.
C)   reduce overhead cost.
D)   increase MBWA.
E)   increase project duration.

Question 10

A company no longer has to keep up with technological advances. High levels of __________ and technology can be brought onto a project by using contracted services.

Accepted Answer

A)   skill
B)   expertise
C)   proficiency
D)   know-how
E)   consulting

Question 11

Which of the following is NOT a reason to have a BATNA?

Accepted Answer

A)   It increases the chance that you will win the negotiation.
B)   It gives you the power to walk away.
C)   It can reduce how dependent you are on the other party.
D)   It increases the likelihood of coming to a win / win agreement.
E)   It is a good defense against unreasonable win / lose negotiators.

Question 12

Contracting project services can increase a firm's _________ by no longer being constrained by their own resources.

Accepted Answer

A)   pliability
B)   moldability
C)   creativity
D)   flexibility
E)   innovativeness

Question 13

Outsourced projects are less about reduced costs and more focused on bringing the best talent available to get the job done.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is the BEST way to ensure that cohesion and cooperation are not undermined, and the parties involved will be satisfied when the project is complete?

Accepted Answer

A)   Long-term outsourcing relationships
B)   Good negotiation practices
C)   Well-established conflict management processes in place
D)   Frequent review and status updates
E)   Fair and incentive-laden contracts

Question 15

Which of the following is suggested as the best target for a customer satisfaction ratio?

Accepted Answer

A)   1.00
B)   1.05
C)   1.10
D)   1.20
E)   1.50

Question 16

To avoid problems with schedules and deadlines, contractors are held accountable with _________ clauses in the contract for failure to perform up to standard.

Accepted Answer

A)   incentive
B)   accommodation
C)   punitive
D)   penalty
E)   retribution

Question 17

Principled negotiation emphasizes developing win / win solutions while protecting yourself against those who would take advantage of your forthrightness. Which of the following is NOT one of the key points of principled negotiation?

Accepted Answer

A)   Use objective criteria when possible
B)   Be honest and forthright
C)   Focus on interests, not positions
D)   Separate the people from the problem
E)   Invent options for mutual gain B

Question 18

Which of the following is not a disadvantage of outsourcing project work?

Accepted Answer

A)   Collaboration and accommodation.
B)   Loss of control.
C)   Conflict.
D)   Security issues.
E)   Political hot potato.

Question 19

In some countries, laws are considered to be guidelines that are not necessarily followed.

Accepted Answer

A) True 
 B)False  True

Question 20

When using the traditional approach to managing contracted relationships, risk is transferred to the other party. Give a real-life example of this. Discuss why this is not conducive of a partnering relationship and how it can impact project innovation.

Accepted Answer

When risk is contracted out or transferr...

Exam 12: Outsourcing: Managing Interorganizational Relations

What does the acronym BATNA stand for?

Correct AnswerverifiedShow Answer

Best practices in outsourcing project work include all the following EXCEPT

Correct AnswerverifiedShow Answer

Which of the following is true in regard to negotiation when managing projects?

Correct AnswerverifiedShow Answer

Advantages of outsourcing project work may likely include all of the following EXCEPT

Correct AnswerverifiedShow Answer

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

Correct AnswerverifiedShow Answer

More and more companies are using online _________ to collect data from all project participants about the quality of working relations.

Correct AnswerverifiedShow Answer

When using the partnering approach to manage contracted relationships, each party's goals and objectives are similar but geared to what is best for them.

Correct AnswerverifiedShow Answer

Advantages to outsourced project work can include

Correct AnswerverifiedE

Co-locating staff for a project is a good strategy to

Correct AnswerverifiedShow Answer

A company no longer has to keep up with technological advances. High levels of __________ and technology can be brought onto a project by using contracted services.

Correct AnswerverifiedShow Answer

Which of the following is NOT a reason to have a BATNA?

Correct AnswerverifiedShow Answer

Contracting project services can increase a firm's _________ by no longer being constrained by their own resources.

Correct AnswerverifiedShow Answer

Outsourced projects are less about reduced costs and more focused on bringing the best talent available to get the job done.

Correct AnswerverifiedShow Answer

Which of the following is the BEST way to ensure that cohesion and cooperation are not undermined, and the parties involved will be satisfied when the project is complete?

Correct AnswerverifiedShow Answer

Which of the following is suggested as the best target for a customer satisfaction ratio?

Correct AnswerverifiedShow Answer

To avoid problems with schedules and deadlines, contractors are held accountable with _________ clauses in the contract for failure to perform up to standard.

Correct AnswerverifiedShow Answer

Principled negotiation emphasizes developing win / win solutions while protecting yourself against those who would take advantage of your forthrightness. Which of the following is NOT one of the key points of principled negotiation?

Correct AnswerverifiedB

Which of the following is not a disadvantage of outsourcing project work?

Correct AnswerverifiedShow Answer

In some countries, laws are considered to be guidelines that are not necessarily followed.

Correct AnswerverifiedTrue

When using the traditional approach to managing contracted relationships, risk is transferred to the other party. Give a real-life example of this. Discuss why this is not conducive of a partnering relationship and how it can impact project innovation.

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E

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B

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True

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When risk is contracted out or transferr...
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