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Exam 10: Effective Communication

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Question 41

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Of the active listening components, processing means paying attention to the signals sent from the speaker.

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Question 42

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Which term below is defined as the unofficial line of communication between individuals or groups?

A) rumor string
B) gossip chain
C) cluster chain
D) grapevine

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Question 43

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There is no better way of instantly reaching a large audience across a global network than through forms of electronic communication.

Eli is talking to the new girl at school, Naomi. "Yo. What's up? You're like, mad chill. You're one of the coolest chicks I know. You want to turn up at the Nash tonight? Hashtag yaaaaaassssss!" Naomi thinks about going just as her Professor walks by. Eli surprisingly turns to Dr. Heinrich and says "Good morning Dr. I enjoyed your lecture this morning. Looking forward to next week's class!" Naomi is surprised by Eli's change in vocabulary. Eli exemplifies which concept that causes challenges to cross-cultural communication?

When Lola finds out June is disgruntled, she is surprised. When she approaches June, June tells her she emailed her months ago about an issue and it never got resolved. The issue is important, and once June brings it up, Lola remembers receiving the message. Lola is embarrassed that she never addressed it. Which communication barrier is best exemplified in this example?

Developed in 1947, the ______ is the cornerstone of communication models and is still in use today.

Which two informal network lines of communication are usually seen as negative to the organization?

Sharing information ______ provides employees with clear feedback from their superiors regarding organizational goals, developments, and strategies. It also provides a sense of involvement and minimizes doubt and insecurity about how the company is performing.

Doris and Daniel are working on a big ad campaign to get new members to join their gyms. Doris calls Daniel and tells him to spend $15,000 on TV ads. Due to a poor cell phone connection, Daniel thinks he hears Doris say "spend $50,000 on TV ads." Which concept of the communication model is highlighted in this scenario?

Increased ______ is associated with information overload.

Fast-food workers coming together to share their grievances about low pay, teachers sharing classroom tips with each other, and students rating their professors, are all examples of an ______ communication network.

The model of communication has two main components: the receiver of the message, also known as the source, and the sender of the message.

Upward communication sends messages from the lower levels of the organizational hierarchy to the higher levels and downward communication sends messages from the upper levels of the organizational hierarchy to the lower levels.

At Trader Joe's, every employee from store clerk to vice president is expected to contribute ideas about how the store is run, and managers are expected to communicate to employees about the goals of the organization. What direction of communication is represented in the example?

Which term below is used to describe anything that can impact the communications channels between the sender and the receiver?

Two people can have the same experience, yet interpret the experience differently. This is one of the barriers to communication.

Policies and procedures are examples of which type of communication network?

Western cultures judging people from other cultures who use their hands to eat rather than use utensils is an example of ______.

Doris and Daniel are working on a big ad campaign to get new members to join their gyms. Doris calls Daniel and tells him to spend $15,000 on TV ads. Daniel has not eaten for over 12 hr so he is having trouble concentrating on the conversation. As a result, Daniel thinks he hears Doris say "spend $50,000 on TV ads." Which concept of the communication model is highlighted in this scenario?

Doris and Daniel are working on an ad campaign. Doris calls Daniel and tells him to spend $15,000 on TV ads, but Daniel thinks he hears Doris say "spend $50,000 on TV ads." If we apply the communication model to this situation, Daniel is the ______.