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Exam 4: Product and Service Design

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Question 41

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The quality function deployment matrices are often referred to as the "house of quality" because, when completed, they "house" all of the customer's quality requirements.

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Question 42

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Standardization refers to the extent to which there is absence of variety in a product, service, or process.

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Question 43

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Product life cycle management (PLM) incorporates all of the following except:

Research and development (R&D)refers to organized efforts that are directed toward increasing scientific knowledge and product (or process)innovation.

Concurrent engineering is another term for sequential development.

The Kano model provides the lesson that design elements that fall into each aspect of quality must first be _____.

If a system depends on two subsystems functioning when activated, the reliability of that system is equal to that of the less reliable subsystem.

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions.

Taguchi design methods involve identifying the optimal operating or environmental conditions for a given product.

Companies wanting to do business in the European Union must not sell products that contain recycled materials.

Product reliability involves both short-term and long-term perspectives.

Design for production takes into account the capabilities of the organization to produce or deliver a given product or service.

A disadvantage of standardization is the possibility of standardizing designs too early, which may make them difficult to modify in the future.

The term "degrees of newness" is associated with:

A system consists of two components, each of which must activate if the system is to activate. One component has a reliability of 0.99. The other has a reliability of 0.95. The components are independent of one another with respect to reliability. What is the overall system reliability?

Reliability can be improved by the use of backup components.

If the average amount of time a product goes without failing decreased by some amount, that product's availability could nevertheless be maintained at previous levels by __________ its __________.

Many U.S. manufacturers are now shifting their focus from products to both product and process improvements.

A classroom has a presentation system that consists of four components, each of which must activate if the system is to work adequately. The first component has a reliability of 0.97, the second component has a reliability of 0.99, the third component has a reliability of 0.97, and the fourth component has a reliability of 0.93. What is the overall system reliability?

Designing for recycling helps facilitate