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Exam 7: Operations Management and Quality

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Question 101

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Which of the following statements is NOT true?

A) Both service and manufacturing operations transform raw materials into finished products.
B) Consumers use different measures to judge services and goods because services include intangibles, not just physical objects.
C) A high-contact service system exists when the customer is not part of the system.
D) In service operations, finished products or outputs are people with needs met and possessions serviced.

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Question 102

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What are the five major areas of materials management?

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The five areas of materials ma...

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Question 103

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When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2,it was engaging in ________.

A ________ breaks down large projects into steps to be performed and specifies the time required to perform each one.

3M uses a ________ strategy for attracting customers.

Managers of Restaurant A eat at a competing restaurant in order to identify desirable improvements in their own operations; this illustrates quality ownership.

________ is the fundamental rethinking and radical redesign of business practice to achieve dramatic improvements in performance.

How will General Motors and Chrysler implement leaner operations?

ISO 14000 may result in a recycling program at a company.

Which of the following would be considered a low-contact service?

A process flow chart identifies the sequence of production activities,movements of materials,and work performed at each stage of the process.

________ is the ability of a product to satisfy a human want.

The customer must be present in ________.

When Ford assembles parts into a Ford Explorer,it creates ________ utility.

Describe the five elements of operations planning.

________ includes all activities involved in getting quality products into the marketplace.

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

The ________ program certifies improvements in environmental performance.

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled.What type of layout is utilized?