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Use the following to answer questions Land's End offers clothing and accessories for all members of the household.For many years, the products were sold only through catalogues.Later, they were available through the company's website.In the past few years, Land's End has partnered with Target to offer selected Land's End products inside of Target retail stores.This move by Land's End has been criticised by some marketers because it was thought that the Land's End products were superior in quality to those that are available in Target stores.Additionally, the products available in Target stores include tools, lawn care equipment and household appliances, which are not typical Land's End product lines.This may create mixed messages about Land's End to prospective customers. -The move to sell Land's End products inside of Target stores may lead to potential problems with customers' perception of Land's End quality, in part due to consumers' functional and psychological picture of Target stores.This picture is called the __________ of Target.


A) store location
B) atmospherics
C) product depth
D) store image
E) interior persona

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Retailing is best characterised as:


A) large organisations that carry wide and deep product mixes.
B) transactions in which a buyer intends to consume the product through personal, family or household use.
C) arrangements whereby a supplier grants a dealer the right to sell its products.
D) transactions in which the purchaser intends to use the product for resale or for business operations.
E) exchanges that take place only in a store or service establishment.

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Drawing together the processes and functions of two or more stages of the channel under one management is called horizontal integration.

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What is supply-chain management? How can it help marketing channel members?

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Discuss the advantages and disadvantages of online retailing.

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Online retailing, also known as e-commer...

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The kinds of products sold and the availability of public transportation are both factors that influence a retailer's decision about:


A) store atmosphere.
B) location.
C) retail positioning.
D) store image.

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Warehouse clubs are able to offer a broad range of merchandise because their product lines are shallow and their sales volumes high.

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Having products available when the customer wants them is called:


A) place utility.
B) time utility.
C) availability.
D) possession utility.

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Bunnings and Officeworks are examples of:


A) department stores.
B) off-price retailers.
C) category killers.
D) traditional specialty retailers.
E) superstores.

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A marketing channel is not the same thing as a distribution channel.

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Supply chains for durable goods begin at raw materials and end at the final customer.

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A small, self-service store that is open long hours and carries a narrow product assortment in convenient locations is best described as a:


A) discount store.
B) department store.
C) convenience store.
D) supermarket.
E) category killer.

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Department stores are characterised by wide product mixes.

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A marketing intermediary's only role is to always sell products to retailers.

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A general merchandise retailer offers:


A) a single product line that is stocked in depth.
B) a few product lines with deep assortments of these lines.
C) a few choices of a large variety of product lines.
D) a variety of product lines that are stocked in depth.

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Drop shippers:


A) take title to but not physical possession of goods.
B) do not take title to or physical possession of goods.
C) take title to and physical possession of goods.
D) do not take title to but do take physical possession of goods.

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Compare and contrast department stores and discount stores.

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Eliminating a wholesaler from a marketing channel does not eliminate the functions performed by that wholesaler.

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The supply chain includes:


A) producers, wholesalers and retailers.
B) suppliers, producers, intermediaries and customers.
C) suppliers and suppliers' suppliers.
D) all entities that facilitate product distribution.
E) buyers, sellers, marketing intermediaries and agents.

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If the personal computer manufacturer Gateway were to use the services of Universal Plastics Corporation, the world's largest buyer and processor of hard plastic cases, it would also receive help in financing the plastic case purchases used in making the PCs.In this situation, Universal Plastics Corporation is a:


A) cash-and-carry wholesaler.
B) general merchandise wholesaler.
C) limited-service wholesaler.
D) rack jobber.
E) full-service wholesaler.

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