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Information provided by a single firm on household demographics, consumer purchases, television viewing behavior, and responses to promotions is called ____ data.


A) single-source
B) census
C) consumer demographic
D) multi-point
E) single-point

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When more information is needed about a problem and the tentative hypothesis needs to be made more specific, marketers usually conduct __________ research.


A) descriptive
B) experimental
C) exploratory
D) analytical statistical
E) syndicated

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Marketing researchers at Millward Brown repeated a particular experiment several times and discovered that the results produced each time were nearly identical.This phenomenon would indicate that the results were:


A) reliable.
B) valid.
C) unusable.
D) predictable.
E) compatible.

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How can companies use information technology as a competitive advantage?

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The observation method of research systematically examines and records secondary data information about the physical conditions, events and overt behaviour of respondents.

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A(n) ____ is a collection of information arranged for easy access and retrieval.


A) database
B) marketing information system
C) marketing decision support system
D) online information service
E) e-mail system

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Information from the Australian census is collected every five years.It is commonly used as __________by a variety of government departments, agencies and companies.


A) external secondary data
B) laboratory data
C) primary data
D) internal secondary data
E) hypotheses

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Unethical behaviour in the research process is not a major problem in the reporting of research findings.

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Which of the following basic survey methods is the least expensive method if there is an adequate response rate?


A) Mail surveys
B) Online surveys
C) Telephone surveys
D) Personal interview surveys
E) Focus groups

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When a population is divided into distinct groups based on some particular characteristic and a probability sample is taken from each group, this exemplifies __________ sampling.


A) area
B) quota
C) stratified
D) cluster
E) simple random

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Computer software that aids marketing managers in decision making by helping them anticipate the effect of certain decisions is known as a:


A) database.
B) marketing research system.
C) marketing information system.
D) marketing decision support system.
E) single-source system.

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The in-home (door-to-door) interview is an example of a focus group interview.

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If a research method measures what it is supposed to measure, it is said to be reliable.

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The first step in drawing conclusions from most research is to rank the data according to importance.

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In the marketing information system, the means of gathering data receive less attention than the procedures for expediting the flow of information.

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Marketing research is the systematic design, collection and interpretation of marketing-related data.It also reports on the insights gained from the data in order to help marketers solve specific marketing problems or take advantage of marketing opportunities.

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Marketers of Jolt Cola implemented a telephone survey to determine the effectiveness of a recent advertising campaign.One of the questions the interviewer asked was, 'Have you ever heard of a cola with twice the caffeine of regular colas?' This is an example of a(n) __________ question.


A) open-ended
B) dichotomous
C) multiple-choice
D) imperative
E) declarative

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The objective of sampling in marketing research is to:


A) elicit responses from as many people as possible.
B) control independent variables that might influence research results.
C) select representative units from a total population.
D) ensure that measures in the study are reliable.
E) provide data that can be used to test the hypotheses being investigated.

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The National Marketing Research Company is concerned about using surveys to conduct a marketing research project because:


A) response rates are declining.
B) primary data are so much cheaper and easier to gather.
C) survey data collection is highly inaccurate.
D) survey data do not provide in-depth responses.
E) the survey method has been replaced by the Internet.

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If you were to choose a sample with which to study the market for preschool toys in Melbourne, the population would logically be defined as all:


A) children in Melbourne.
B) families in Melbourne that have or are expecting preschool children.
C) people in Melbourne.
D) preschools in Melbourne.
E) preschool children in Melbourne.

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