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______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.


A) MTTDiagnose
B) MTTRespond
C) MTBF
D) MTTFix
E) MTTRate

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Why is user training so important?

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User training is crucial for several rea...

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__________ policies attempt to allocate costs associated with a WAN or a mainframe to specific users.


A) Charge-back
B) Web spinning
C) Internet access fees
D) Support staff billing
E) ESD

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___________ that are negotiated with providers,such as common carriers,specify the exact type of performance and fault conditions that an organization will accept.


A) Service level agreements
B) Trouble tickets
C) Smart hub lists
D) Bursty router printouts
E) Wish list documentation

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Describe the process of managing network performance and fault management,including network monitoring,failure control,and problem resolution.

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Managing network performance and fault m...

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The future of network management lies in the management of LANs,BNs,and Internet resources instead of concentrating on mainframe resources.

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_____________ is the percentage of time the network is usable by users.


A) Retransmission rate
B) Availability
C) MTTDiagnose
D) Downtime
E) MTBF

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Which of the following would not be included as part of the physical network parameter statistics monitored by a NMS?


A) stats on multiplexers
B) stats on modems
C) stats on circuits in the network
D) stats on user response times
E) stats on malfunctioning devices

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Failure control requires developing a decentralized control philosophy for problem reporting.

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____________ is also called automatic software distribution.


A) Electronic Data Interchange
B) Software architecture
C) Desktop management
D) Automatic configuration management
E) Email Software Uploading

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Compare total cost of ownership and net cost of ownership.

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Total cost of ownership (TCO) and net co...

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