Question 1

Client participation in the case management process is important during: ​

Accepted Answer

A)  the evaluation of services.
B)  all of the phases of case management.
C)  the implementation of the service plan.
D)  the initial contact with the case manager.

Question 2

Case management service delivery is different today when compared to case management in the 1970s and 1980s because:
I. agencies are limiting the services they provide.
II.client participation is kept to a minimum.
III.evaluation of services occurs after termination.
IV.case managers need more skills to meet client needs. ​

Accepted Answer

A)  I, II and III
B)  III and IV
C)  I and IV
D)  I, III and IV

Question 3

The case manager should monitor the delivery of services during which phase? ​

Accepted Answer

A)  Planning
B)  Implementation
C)  Referral
D)  Evaluation

Question 4

The initial contact between a case manager and an individual who is seeking services is a time when: ​

Accepted Answer

A)  the case manager begins to develop a plan of service for the individual.
B)  the case manager makes arrangements for services needed by the individual.
C)  the case manager gathers basic information and gets to know the individual to establish eligibility and evaluate need for services.
D)  the case manager provides a therapeutic intervention to meet the needs of the individual. C

Question 5

When service delivery begins, the case manager's tasks are: ​

Accepted Answer

A)  identifying who will provide services, and when services will be provided. ​
B)  assessing the process, outcomes, and quality of the process.
C)  providing services or monitoring service delivery.
D)  determining eligibility for services or making referrals.

Question 6

Many helpers in human services agencies object to the term case management because:
I. they believe they do more than just manage cases.
II.they think case management only occurs during the implementation phase.
III.they think the term may cause resentment in clients.
IV. they don't like thinking of their clients as cases. ​

Accepted Answer

A)  I, II and IV ​
B)  II, III and IV
C)  I  and IV
D)  I, II, III, and IV

Question 7

The guiding principles of case management include which of the following?
I.Integration of services
II.Cost containment
III.Equal access and advocacy
IV.Client empowerment ​

Accepted Answer

A)  I, II and IV
B)  I, III and IV
C)  II and III
D)  III and IV B

Question 8

In case management, service should be comprehensive and uninterrupted. This reflects the principle of: ​

Accepted Answer

A)  continuity of care. ​
B)  equal access to services/advocacy.
C)  client empowerment.
D)  quality of care.

Question 9

The process of case management includes: ​

Accepted Answer

A)  assessment, planning, and implementation. ​
B)  assessment, referral, and evaluation.
C)  planning, referral, and evaluation.
D)  referral, implementations, and evaluation.

Question 10

"Integration of services" means: ​

Accepted Answer

A)  everyone in need of assistance has the same opportunity to approach, apply for, and use case management services.
B)  services are provided to the client uninterrupted from the first phone call to termination and often beyond.
C)  plans are designed so that each service enhances and supports other efforts.
D)  clients are respected as individuals by building on their strengths and placing them in partnership roles.

Question 11

Human services professionals are accountable for the quality of the care they provide. It is important that care is: ​

Accepted Answer

A)  empowering and effective.
B)  effective and efficient.
C)  efficient and enthusiastic.
D)  enthusiastic and empowering.

Question 12

The process of representing the interests of the client and teaching the client how to represent his or her own interests is called: ​

Accepted Answer

A)  self-determination.
B)  referring.
C)  integration.
D)  advocacy.

Question 13

During the first phase of the case management process, the case manager should attempt to: ​

Accepted Answer

A)  evaluate the effectiveness of case management. ​
B)  learn about the individual's expectations for care. ​
C)  develop ways to extend access of services.
D)  teach the client to advocate for him- or herself.

Question 14

"The process of determining future service delivery in an organized way" describes which phase of case management? ​

Accepted Answer

A)  Planning
B)  Evaluation
C)  Assessment
D)  Implementation

Question 15

Self-determination means: ​

Accepted Answer

A)  allowing clients to choose their goals and interventions.
B)  having the case manager select the best fit for the client.
C)  the client's family informs the case manager what is best for the needs of everyone.
D)  fostering decision-making and problem-solving for the client in selecting bestCare options. A,D

Question 16

The ultimate goal of case management is to: ​

Accepted Answer

A)  diagnose the client and study the client's environment.
B)  establish eligibility and evaluate the need for services.
C)  assess the quality of the services the client receives.
D)  empower clients to manage their own lives.

Question 17

"Equal access to services and advocacy" means: ​

Accepted Answer

A)  everyone in need of assistance has the same opportunity to approach, apply for, and use case management services.
B)  services are provided to the client uninterrupted from the first phone call to termination and often beyond.
C)  plans are designed so that each service enhances and supports other efforts.
D)  clients are respected as individuals by building on their strengths and placing them in partnership roles.

Question 18

The term service coordination was first used to describe the process of case management during which decade? ​

Accepted Answer

A)  1980s
B)  1970s
C)  2000s
D)  1990s

Question 19

"Client empowerment" means: ​

Accepted Answer

A)  everyone in need of assistance has the same opportunity to approach, apply for, and use case management services.
B)  services are provided to the client uninterrupted from the first phone call to termination and often beyond.
C)  plans are designed so that each service enhances and supports other efforts.
D)  clients are respected as individuals by building on their strengths and placing them in partnership roles.

Question 20

Documentation is an important part of: ​

Accepted Answer

A)  consultations.
B)  case review.
C)  crisis intervention.
D)  holistic treatment.

Exam 1: Introduction to Case Management

Client participation in the case management process is important during:

Correct Answer
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Correct Answer
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The case manager should monitor the delivery of services during which phase?

Correct Answer
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The initial contact between a case manager and an individual who is seeking services is a time when:

Correct Answer
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C

When service delivery begins, the case manager's tasks are:

Correct Answer
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Correct Answer
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The guiding principles of case management include which of the following? I.Integration of services II.Cost containment III.Equal access and advocacy IV.Client empowerment

Correct Answer
verified
B

In case management, service should be comprehensive and uninterrupted. This reflects the principle of:

Correct Answer
verified

The process of case management includes:

Correct Answer
verified

"Integration of services" means:

Correct Answer
verified

Human services professionals are accountable for the quality of the care they provide. It is important that care is:

Correct Answer
verified

The process of representing the interests of the client and teaching the client how to represent his or her own interests is called:

Correct Answer
verified

During the first phase of the case management process, the case manager should attempt to:

Correct Answer
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"The process of determining future service delivery in an organized way" describes which phase of case management?

Correct Answer
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Self-determination means:

Correct Answer
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A,D

The ultimate goal of case management is to:

Correct Answer
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"Equal access to services and advocacy" means:

Correct Answer
verified

The term service coordination was first used to describe the process of case management during which decade?

Correct Answer
verified

"Client empowerment" means:

Correct Answer
verified

Documentation is an important part of:

Correct Answer
verified

Exam 1: Introduction to Case Management

Client participation in the case management process is important during: ​

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The case manager should monitor the delivery of services during which phase? ​

Correct AnswerverifiedShow Answer

The initial contact between a case manager and an individual who is seeking services is a time when: ​

Correct AnswerverifiedC

When service delivery begins, the case manager's tasks are: ​

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The guiding principles of case management include which of the following? I.Integration of services II.Cost containment III.Equal access and advocacy IV.Client empowerment ​

Correct AnswerverifiedB

In case management, service should be comprehensive and uninterrupted. This reflects the principle of: ​

Correct AnswerverifiedShow Answer

The process of case management includes: ​

Correct AnswerverifiedShow Answer

"Integration of services" means: ​

Correct AnswerverifiedShow Answer

Human services professionals are accountable for the quality of the care they provide. It is important that care is: ​

Correct AnswerverifiedShow Answer

The process of representing the interests of the client and teaching the client how to represent his or her own interests is called: ​

Correct AnswerverifiedShow Answer

During the first phase of the case management process, the case manager should attempt to: ​

Correct AnswerverifiedShow Answer

"The process of determining future service delivery in an organized way" describes which phase of case management? ​

Correct AnswerverifiedShow Answer

Self-determination means: ​

Correct AnswerverifiedA,D

The ultimate goal of case management is to: ​

Correct AnswerverifiedShow Answer

"Equal access to services and advocacy" means: ​

Correct AnswerverifiedShow Answer

The term service coordination was first used to describe the process of case management during which decade? ​

Correct AnswerverifiedShow Answer

"Client empowerment" means: ​

Correct AnswerverifiedShow Answer

Documentation is an important part of: ​

Correct AnswerverifiedShow Answer

Client participation in the case management process is important during:

Correct Answer
verified

Correct Answer
verified

The case manager should monitor the delivery of services during which phase?

Correct Answer
verified

The initial contact between a case manager and an individual who is seeking services is a time when:

Correct Answer
verified
C

When service delivery begins, the case manager's tasks are:

Correct Answer
verified

Correct Answer
verified

The guiding principles of case management include which of the following? I.Integration of services II.Cost containment III.Equal access and advocacy IV.Client empowerment

Correct Answer
verified
B

In case management, service should be comprehensive and uninterrupted. This reflects the principle of:

Correct Answer
verified

The process of case management includes:

Correct Answer
verified

"Integration of services" means:

Correct Answer
verified

Human services professionals are accountable for the quality of the care they provide. It is important that care is:

Correct Answer
verified

The process of representing the interests of the client and teaching the client how to represent his or her own interests is called:

Correct Answer
verified

During the first phase of the case management process, the case manager should attempt to:

Correct Answer
verified

"The process of determining future service delivery in an organized way" describes which phase of case management?

Correct Answer
verified

Self-determination means:

Correct Answer
verified
A,D

The ultimate goal of case management is to:

Correct Answer
verified

"Equal access to services and advocacy" means:

Correct Answer
verified

The term service coordination was first used to describe the process of case management during which decade?

Correct Answer
verified

"Client empowerment" means:

Correct Answer
verified

Documentation is an important part of:

Correct Answer
verified