Exam 9: Negative Messages

A) a good buffer that starts the letter positively
B) the professional letterhead on which it is printed
C) a closing that ends the letter on a positive note
D) the section that explains the reasons for the bad news

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A) I have in my hand your letter of May 31 in which you ask to work from home two days a week.
B) You are an extremely valued member of our team,and we all benefit from being able to work with you face-to-face on a daily basis.
C) Thank you for your request..
D) No,I cannot allow you to work from home two days a week.

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A) We are unable to interview you for the social media specialist position at this time.
B) Although we were impressed with your application,we have no positions available at this time.
C) Although the social media specialist position has been filled,we wish you well in your job search.
D) We are not hiring at this time,even though we are impressed with your credentials.

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A) prewriting
B) composing
C) revising
D) softening

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A) Discontinuation of Free Parking
B) Change in Parking Benefit
C) Parking
D) Major Reduction in Parking Privileges

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A) Even though our budget won't allow a contribution this year,we hope to be able to contribute next year.
B) Please accept our sincerest apologies for being unable to donate to your cause.
C) We are unable to contribute this year because of budget constraints.
D) Unfortunately,company policy prevents us from donating to your cause.

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A) Other candidates were much more experienced with the social media tools that are used in our organization.
B) We appreciate your interest in our company and wish you every success in your job search.
C) I am sorry to inform you that you were not selected for the position of social media marketing coordinator.
D) Even though you were a top candidate for the position,we're sorry to say that someone else was selected.

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A) firmness is necessary
B) the bad news is personally upsetting
C) the receiver may overlook the bad news
D) the bad news is expected

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A) No,you may not be reimbursed for the extra night you stayed after the conference ended.
B) We are so sorry that we are unable to reimburse you for the extra night you stayed after the conference ended.
C) Although your extra night cannot be reimbursed,we will process the remainder of your expense claim immediately.
D) Please be advised that your extra night stay is not reimbursable.

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A) Wait for the word to get out via social media before acting.
B) Have someone leak the news to the media.
C) Hold a press conference to announce the bad news to the public.
D) Inform all Goldstar employees either personally or via electronic messages.

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A) Recognize social networks as an important communication channel.
B) Try to monitor comments.
C) Use social media sites to interact with customers.
D) You should do all of these.

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A) the situation
B) the reaction you expect from the audience
C) your goals
D) all of these choices

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