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Listening is the most frequently used form of communication.

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The purpose of software testing is to ____________.


A) Detect the existence of defects
B) Demonstrate that the application works properly
C) Validate the logical design

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The Malcolm Baldridge Award was created by Public Law 100-107, signed into law on 20th Aug 1987.

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Within an organization, a service-level agreement is most effective when it is an ongoing negotiation and improvement process.

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Quality of a walkthrough depends on preparation by participants.

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Configuration management can be applied to non-test changes.

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The essence of a quality internal product is:


A) Customer satisfaction
B) Improving internal processes
C) Delivering the right product

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The scope, management and analysis of data depend upon.


A) The type of business, its resources
B) Number and geographical distribution of business units
C) All of the above

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Productivity is increased if value is added to a product.

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The intent of the quality control checklist should be to improve the quality of the product being controlled by investigative means.

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Vision is a clear definition of the result you are trying to achieve.

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About the Malcolm Baldridge National Quality Award, identify the incorrect statement about the implementation of the strategies.


A) Understanding of the strategies for quality excellence
B) Understanding of the requirements for quality excellence
C) Sharing of information on successful strategies and on the benefits derived
D) Awareness of quality as an increasingly important element in competitiveness

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Peter is performing a test to see that it complies with the user requirement that a certain field be populated by using a dropdown box containing a list of values. Peter is performing ______________.


A) Black-Box Testing
B) Regression Testing
C) White-Box Testing
D) Load Testing

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Software testing accounts for what percent of software development costs?


A) 10-20
B) 5-10
C) 70-80
D) 40-50

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The three parts of the function point count must be determined individually.

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Which two elements are the major causes of documentation problems? (Choose any two)


A) Forgetfulness
B) Not enough time
C) Personal attitudes
D) Low priority

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Software errors are least costly to correct at what stage of the development cycle?


A) Construction Stage
B) Requirements Stage
C) Acceptance Test Stage

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In attending to a speaker you should periodically restate what you heard the speaker say and ask the speaker to confirm that that was the intent of the information spoken.

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After you have agreed on what action to take, you should repeat it back to your customer and ask your customer if it is agreeable

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Which process does QA provide and umbrella for?


A) Project management plan
B) Quality baseline
C) Quality assurance
D) Continuous process improvement

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