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Mini-Case Megan, Erin, and Ryan are in the middle of a heated discussion. The trio are the chief operating officers of the Frozen Fun Ice Cream Corporation and are reviewing the latest financial reports. Intense competition has resulted in deceased profits. Each of the three officers has his or her own view of how to help the company turn around. Megan suggests cutting costs by firing union workers and hiring replacement employees at lower wages. She has asked the firm's attorney to find a loophole in the contract that will allow for this action. Erin protests, stating that Megan's proposal is unethical and unfair. Erin believes that every stakeholder should be treated equally, and that profiting at the expense of others is reckless. Ryan, agreeing in part with Erin, states, "We must be sensitive to all affected parties, but clearly our primary goal is to make a profit for our investors." In an attempt to resolve the conflict between Megan and Erin, Ryan offers an alternative suggestion: reduce the firm's charitable contributions until acceptable profit levels rise. Erin is outraged and reminds Ryan of the social responsibilities that Frozen Fun Ice Cream has to the community, environment, suppliers, employees, and investors. -Erin recommends a marketing strategy aimed at increasing sales through the development of a positive corporate image. She suggests the first step toward this goal is to identify and evaluate the firm's programs for community involvement. Erin is calling for a ________ to be completed.


A) strategic plan
B) social audit
C) socialist review
D) corporate contribution index

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Which of the following indicates that U.S. businesses are demanding socially responsible behavior from their international suppliers?


A) The establishment of the Equal Opportunity Employment Commission
B) The decision of Walmart to open stores worldwide
C) The decision of Nike to cancel orders from suppliers that violate its ethics code
D) The creation of the North American Free Trade Zone (NAFTA) between the U.S., Canada, and Mexico

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Business issues such as treating employees fairly and ethically are part of corporate responsibility.

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Due to the fact that American ethical standards are very clear-cut, international suppliers do not have difficulty adhering to them.

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The green movement has turned the heads of very few firms.

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Identify and discuss the five types of groups that serve as watchdogs. Also discuss how well companies enforce their ethical and social responsibility policies.

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1. Socially conscious investors who insi...

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The danger in writing new laws to correct behavior is that


A) people may begin to think that any behavior that is legal is ethically acceptable.
B) people will see the difference between ethics and legality.
C) legal behavior will reflect the totality of people's relations with one another.
D) there will not be enough jails to house those who break the law.

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Enforcement is perhaps the most important step in an effective code of ethics.

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Compliance-based ethics codes typically


A) rely on laws and regulations outside the firm for guidance.
B) have a strong affinity for shared accountability among employees.
C) promote a "do-it-right" climate.
D) enable responsible employee conduct.

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Employees at GloboTech, a start-up software company, noticed that the owner overlooked certain questionable actions of high billing associates. Other employees, who worked hard but only brought in an average number of new clients each month, were highly scrutinized. After you read this chapter about the ethical behavior of many Americans, which of the following statements applies here?


A) This story indicates that moral absolutes are very prevalent today in business settings.
B) The owner will continue to operate this way until someone blows the whistle.
C) We cannot expect people in the U.S. to all follow similar ethical patterns because there are too many cultures to deal with. Businesses are no different.
D) As is often the case today, some leaders will look at each situation individually when making value judgments.

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Customers learn to trust companies that consistently demonstrate good behavior. Those same companies can lose this position with one socially irresponsible activity.

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People who report illegal or unethical behavior are called whistleblowers.

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The first step when facing an ethical dilemma is to ask


A) "Is it legal?"
B) "Is it balanced?"
C) "How will it make me feel about myself?"
D) "Is it ethical?"

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An integrity-based ethics code moves beyond legal compliance in order to create a "do-the-right-thing" climate.

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Top leaders in government and business today are


A) held to higher ethical standards than in the past.
B) held to less strict moral standards than in the past.
C) less interested in social responsibility than in the past.
D) at odds with the general public in regard to ethical issues.

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Determining what is involved for a firm to be socially responsible


A) is easy.
B) varies even among those who are interested in corporate responsibility.
C) helps government officials develop appropriate legislation.
D) varies from industry to industry due to different laws.

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Legal behavior and ethical behavior are basically the same.

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Overly ambitious business goals and employee incentives can lead to unethical behavior.

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Corporate values are


A) a personal matter to be determined by each employee.
B) taught by attending company-sponsored seminars.
C) instilled by the leadership of outside consultants.
D) learned by observing the actions of others in the organization.

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Considering the potential impact on others prior to making a decision is consistent with ________ behavior.


A) legal
B) anti-social
C) ethical
D) self-motivated

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