FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 1: Strategy-Based Diagnostics

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 21

Multiple Choice

Review LaterAdd Note

Review Later

Tech A says that it is only necessary for dealerships to check for updated parts and software/firmware before performing a repair. Tech B says that it is possible that manufacturers have become aware of a problem with a particular component or software version and have issued a software update. Who is correct?

A) Tech A only
B) Tech B only
C) Both A and B
D) Neither A nor B

Correct Answer

verified

Show Answer

Question 22

Multiple Choice

Review LaterAdd Note

Review Later

While evaluating warranty claims, which of these do manufacturers use?

A) Documents provided by client
B) VIN
C) Vehicle service history
D) Manufacturer manual

Correct Answer

verified

Show Answer

Question 23

Multiple Choice

Review LaterAdd Note

At the time of vehicle ________, manufacturers prepare service and technical information and attempt to anticipate the information the technicians need to perform service and repairs.

Technician A states that the scheduled service history can be recorded in a service booklet. Technician B states that the scheduled service history can be recorded in the company's records. Who is correct?

The cold tire pressure should be adjusted after the vehicle has been parked for:

The service history can provide all of the following EXCEPT:

The _______ is a form used by shops to collect information regarding a vehicle coming in for repair.

Choose the correct statement.

A vehicle with a(n) ________ service history is a good indication that all of the vehicle's systems have been well maintained, and the vehicle will often be worth more during resale.

Identify the step in the diagnostic process where the technician knows from his training that low tire pressure can cause the vehicle to pull toward the side that is low.

A work order should document the 3 Cs:

When a vehicle comes in for repair, detailed information regarding the vehicle should be recorded in the:

A vehicle that does not have a complete service history may not be eligible for:

The active listener focuses all of his or her attention on the:

Tech A says that manufacturers will often indicate what procedures are appropriate for their vehicles and components. Tech B says that the manufacturer's service information can avoid premature failure of the repair. Who is correct?

Which of the following is not one of the 3 Cs of vehicle repair?

The _______ is a complete list of all the servicing and repairs that have been performed on a vehicle.

The _______ is a complete list of all the servicing and repairs that have been performed on a vehicle.

Technician A says manufacturers provide technical service bulletins (TSBs) as updates to shop manuals when new problems or maintenance concerns arise for certain vehicle makes or models. Technician B says that if a safety issue is discovered on a certain make of vehicle, the manufacturer may issue a service campaign or recall. Who is correct?

Technician A states that independent shops generally keep records of the repairs they perform. Technican B states that if a vehicle is repaired at multiple shops, repair history is much more difficult to track. Who is correct?