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Multiple Choice
A) creating differences between the firm's position and its competitors.
B) selecting the industries in which the firm will compete.
C) how functional areas will be organized within the firm.
D) how a business with multiple physical locations will operate one of those locations.
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verified
Essay
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True/False
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verified
Multiple Choice
A) Flexible manufacturing systems
B) Information networks
C) Total quality management systems
D) Capabilities
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True/False
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verified
Multiple Choice
A) exclusiveness.
B) affiliation.
C) richness.
D) reach.
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verified
True/False
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verified
Multiple Choice
A) a differentiation strategy.
B) a cost leadership strategy.
C) an integrated cost leadership/differentiation strategy.
D) a single-product strategy.
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Multiple Choice
A) may continue competing with rivals on the basis of product features.
B) will lose customers as a result of price increases.
C) will be unable to absorb higher costs because cost-leaders operate on very narrow profit margins.
D) may be the only firm able to pay the higher prices and continue to earn average or above- average returns.
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verified
True/False
Correct Answer
verified
Multiple Choice
A) the integrated cost leadership/differentiation strategy.
B) either of the focus strategies.
C) the cost-leadership strategy.
D) any of the strategies except the focused differentiation strategy.
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verified
True/False
Correct Answer
verified
Multiple Choice
A) As customer loyalty increases, customers are more sensitive to price increases.
B) Customer loyalty has a positive relationship with firm profitability.
C) Customer loyalty is fragile and cannot reliably be considered a factor in firm success.
D) Customer loyalty is of importance only to firms using the differentiation strategy.
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Multiple Choice
A) analyze the reach, richness, and affiliation the company must have with its customers.
B) provide tax advice either in a different manner or provide a different kind of tax service than competitors.
C) offer tax advice at a price lower than the cheapest competitor.
D) offer tax advice at a higher quality than the best competitor.
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verified
Multiple Choice
A) Responsive customer service
B) Perceived prestige and status
C) Economies of scale and efficient operations
D) Engineering design and performance
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verified
Multiple Choice
A) fast service.
B) the experience associated with drinking coffee, not just the coffee.
C) the actual product of service (e.g., a cup of coffee) , not the experience.
D) allowing customer to design their own drinks.
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verified
True/False
Correct Answer
verified
True/False
Correct Answer
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Multiple Choice
A) focused cost.
B) cost leadership.
C) differentiation.
D) stuck-in-the-middle.
Correct Answer
verified
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