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Which of the following "must" criteria is really "operational" in nature?


A) The childcare facility selected must be independently owned.
B) The childcare facility selected must have five years of experience in corporate daycare.
C) The childcare facility selected must employ experienced teachers.
D) Selection of the child care facility must be completed in one month.
E) The childcare facility selected must provide well-balanced meals.

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To give all members a chance to participate and to minimize group pressure,the recommended method for generating ideas is


A) nominal group technique.
B) brainstorming.
C) panel.
D) roundtable discussion.

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The key to the basic problem solving procedure is to LIST ALTERNATIVES.

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Develop at least five criteria that could be used in the following problem-solving topic: "What position should the City Board take on the request to allow police and fire fighters to strike?" Make sure your list differences between must and want criteria and that it includes criteria,not solutions.

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Must Criteria:
1. Legal Implications: Th...

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One ADVANTAGE of group problem solving is that so little time is required.

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Discuss at least four of the characteristics of effective problem-solving groups.

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Effective problem-solving groups have se...

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A budget committee needs to reach a decision which results in commitment from all of the members.Which decision making method would best enable them to meet this goal?


A) compromise
B) vote
C) consensus
D) leader

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C

According to your text,"groupthink" is defined as an uncritical way of thinking in which desire to avoid conflict and reach agreement is more important than


A) knowing the facts.
B) careful consideration of alternatives.
C) following established organized procedures.
D) being open.

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Discuss the process of group through in implementing a solution once the group has chosen it.

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Once a group has chosen a solution, the ...

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What is the correct order of the steps of the basic problem solving procedure?


A) Define the problem, establish a checklist of criteria, research and analyze the problem list possible alternatives, evaluate each alternative, select the best alternative.
B) Define the problem, list possible alternatives, research and analyze the problem, establish a checklist of criteria, evaluate each alternative, select the best alternative.
C) Define the problem, research and analyze the problem, establish a checklist of criteria, list possible alternatives, evaluate each alternative, select the best alternative. (p. 232)
D) Define the problem, list possible alternatives, establish a checklist of criteria, research and analyze the problem, evaluate each alternative, select the best alternative.

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Describe several differences in the way managers n the United States and managers in other parts of the world prefer to solve problems.

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Managers in the United States tend to pr...

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The reservations department of a major airline meets weekly to discuss ways to improve the sales quota.Whenever they meet,Sam (a new employee) ,is the only one to express a differing opinion.At first the leader just asked him not to rock the boat,but as time went on,the group began to ignore Sam and speak as though he had not said anything.This is a sign of what symptom of groupthink?


A) self-censorship
B) rationalization
C) illusion of unanimity
D) direct pressure

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Which of the following is the most effectively worded question for use by a problem-solving group?


A) What position should Zee Company take toward noncompany use of its facilities?
B) Should smoking on the job be allowed to continue?
C) What are some suggestions for saving energy in our company?
D) What can the union do to stop the unfair practice of merit pay?

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A major electronics firm holds various committee meetings to improve employee morale.However,upper management discovers that one group always delivers quick decisions,agrees with the leader's opinions,and does not thoroughly consider the feasibility of the solutions.This group most likely exhibits


A) poor leadership.
B) low morale.
C) groupthink.
D) poor organization.

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Small group communication works best when groups are no larger than eight persons.However,the optimum group size is


A) three.
B) four.
C) five.
D) seven.

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In QUESTIONS OF FACT,the group tries to assess the worth or desirability of some object,idea,or person.

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The elaboration likelihood model explains that the CENTRAL route is used by computer mediated communication teams and the PERIPHERAL route is used by face-to-face communication teams.

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True

Groupthink is a critical way of thinking that is characteristic of some groups.

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PROBLEM SOLVING is a procedure that groups use to move from a current problem to a desired solution or goal.

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Discuss (in order)the steps of the basic problem-solving procedure.

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The basic problem-solving procedure involves several steps that can help individuals or groups effectively address and resolve a problem. These steps are typically followed in a sequential order to ensure a systematic approach to problem-solving. The steps of the basic problem-solving procedure are as follows: 1. Identify the problem: The first step in problem-solving is to clearly define and understand the problem at hand. This involves gathering relevant information, defining the scope of the problem, and identifying any underlying issues or root causes. 2. Analyze the problem: Once the problem has been identified, it is important to analyze and examine it in detail. This may involve breaking down the problem into smaller components, identifying patterns or trends, and considering any potential impacts or consequences. 3. Generate potential solutions: After analyzing the problem, the next step is to brainstorm and generate a range of potential solutions. This can be done through creative thinking, collaboration with others, and considering different perspectives. 4. Evaluate the solutions: Once potential solutions have been generated, it is important to carefully evaluate each one. This may involve considering the feasibility, effectiveness, and potential risks of each solution. 5. Choose the best solution: After evaluating the potential solutions, the next step is to select the best course of action. This decision should be based on a thorough assessment of the available options and their potential outcomes. 6. Implement the solution: Once a solution has been chosen, it is important to develop a plan for implementation. This may involve assigning responsibilities, setting timelines, and allocating resources as needed. 7. Monitor and review: After implementing the solution, it is important to monitor its progress and review its effectiveness. This may involve gathering feedback, making adjustments as necessary, and ensuring that the problem has been successfully resolved. By following these steps in order, individuals or groups can effectively navigate the problem-solving process and work towards finding a successful resolution.

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