Question 1

According to an old adage, 80 percent of effective KM is related to organizational culture and human factors.

Accepted Answer

A) True 
 B)False

Question 2

Knowledge management focuses on making knowledge available wherever and whenever it is needed.

Accepted Answer

A) True 
 B)False  True

Question 3

Organizations face employee turnover due to voluntary and involuntary reasons.

Accepted Answer

A) True 
 B)False

Question 4

Knowledge intensive companies around the world are valued at twice their financial capital.

Accepted Answer

A) True 
 B)False

Question 5

A difference between the development of traditional IT systems and KM systems is that end-users need to be more actively involved in KM system development.

Accepted Answer

A) True 
 B)False  True

Question 6

If a business is facing downsizing or operates with high turnover percentage, what steps should the business take to maintain its competitiveness and minimize the impact of downsizing?

Accepted Answer

Downsizing and high turnover rates resul...

Question 7

The most vital resource of today's enterprise is the telecommunication infrastructure that enables intraoffice and interoffice communication.

Accepted Answer

A) True 
 B)False  False

Question 8

The increasingly important discipline of KM promotes which of the following?

Accepted Answer

A)   Personal recognition.
B)   Personnel longevity through group/team satisfaction.
C)   The systematic evaluation of an organization's business strategy rules.
D)   The creation, sharing, and leveraging of organizational knowledge.
E)   None of the above.

Question 9

Highly effective KM systems implementations are pure technological solutions.

Accepted Answer

A) True 
 B)False

Question 10

Why should experiences be managed?

Accepted Answer

A)   Seeking out appropriate experiences develops a broader base of knowledge.
B)   It assists in identifying organizational knowledge gaps that should be filled.
C)   Corporations need to account for both internal and external training costs.
D)   Over time, experiences form more general experiences which combine into knowledge.
E)   It is the latest management trend and promises to provide significant benefits.

Question 11

Explain the difference with respect to the centrality of decision making between decision makers today and from pre-1990 and why this is leading to a greater emphasis on effective KM.

Accepted Answer

In the past the knowledge for making hig...

Question 12

What are the components of intellectual capital?

Accepted Answer

A)   IT infrastructure and employees.
B)   Human and structural capital.
C)   Email and databases.
D)   Training, innate skills, and experience.
E)   Management and business culture.

Question 13

List 3 of the 4 underlying trends that are increasing the stakes in decision making for today's business executive.

Accepted Answer

1.Increasing domain complexity...

Question 14

The applications resulting from the synergy between the latest technologies and an organization's social/structural mechanisms are known as knowledge management systems.

Accepted Answer

A) True 
 B)False

Question 15

What is a negative KM side effect of the downsizing trend of the late twentieth century?

Accepted Answer

A)   Loss of knowledge resources.
B)   Rapid cost reduction.
C)   Better survivability against competitors.
D)   Decreased productivity.
E)   Accelerating market volatility.

Question 16

Due to increasingly dynamic and complex business domains, what are professional recruiters looking for in new recruits?

Accepted Answer

A)   Excellent education.
B)   Professional experience.
C)   Good communication skills.
D)   Group collaboration skills.
E)   All of the above.

Question 17

Knowledge may be created in individuals' minds or in corporate databases (electronic and paper).

Accepted Answer

A) True 
 B)False

Question 18

What is the major influence that is enabling the implementation of KM applications?

Accepted Answer

A)   Learning in social mechanisms.
B)   Improved information technology.
C)   Newly developed structural mechanisms.
D)   A growing knowledge sharing business culture.
E)   Increasing rate of knowledge availability.

Question 19

Which of the following is not a benefit of managing organizational knowledge?

Accepted Answer

A)   Increasing information storage capacity.
B)   Leveraging core business competencies.
C)   Accelerating time to market.
D)   Strengthening organizational commitment.
E)   Improving cycle times.

Question 20

Which of the following is not part of a framework for classifying knowledge management systems?

Accepted Answer

A)   Knowledge discovery systems.
B)   Knowledge application systems.
C)   Knowledge archival systems.
D)   Knowledge capture systems.
E)   Knowledge sharing systems.

Exam 1: Introducing Knowledge Management

According to an old adage, 80 percent of effective KM is related to organizational culture and human factors.

Correct AnswerverifiedShow Answer

Knowledge management focuses on making knowledge available wherever and whenever it is needed.

Correct AnswerverifiedTrue

Organizations face employee turnover due to voluntary and involuntary reasons.

Correct AnswerverifiedShow Answer

Knowledge intensive companies around the world are valued at twice their financial capital.

Correct AnswerverifiedShow Answer

A difference between the development of traditional IT systems and KM systems is that end-users need to be more actively involved in KM system development.

Correct AnswerverifiedTrue

If a business is facing downsizing or operates with high turnover percentage, what steps should the business take to maintain its competitiveness and minimize the impact of downsizing?

Correct AnswerverifiedDownsizing and high turnover rates resul...View AnswerShow Answer

The most vital resource of today's enterprise is the telecommunication infrastructure that enables intraoffice and interoffice communication.

Correct AnswerverifiedFalse

The increasingly important discipline of KM promotes which of the following?

Correct AnswerverifiedShow Answer

Highly effective KM systems implementations are pure technological solutions.

Correct AnswerverifiedShow Answer

Why should experiences be managed?

Correct AnswerverifiedShow Answer

Explain the difference with respect to the centrality of decision making between decision makers today and from pre-1990 and why this is leading to a greater emphasis on effective KM.

Correct AnswerverifiedIn the past the knowledge for making hig...View AnswerShow Answer

What are the components of intellectual capital?

Correct AnswerverifiedShow Answer

List 3 of the 4 underlying trends that are increasing the stakes in decision making for today's business executive.

Correct Answerverified1.Increasing domain complexity...View AnswerShow Answer

The applications resulting from the synergy between the latest technologies and an organization's social/structural mechanisms are known as knowledge management systems.

Correct AnswerverifiedShow Answer

What is a negative KM side effect of the downsizing trend of the late twentieth century?

Correct AnswerverifiedShow Answer

Due to increasingly dynamic and complex business domains, what are professional recruiters looking for in new recruits?

Correct AnswerverifiedShow Answer

Knowledge may be created in individuals' minds or in corporate databases (electronic and paper).

Correct AnswerverifiedShow Answer

What is the major influence that is enabling the implementation of KM applications?

Correct AnswerverifiedShow Answer

Which of the following is not a benefit of managing organizational knowledge?

Correct AnswerverifiedShow Answer

Which of the following is not part of a framework for classifying knowledge management systems?

Correct AnswerverifiedShow Answer

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True

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True

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Downsizing and high turnover rates resul...
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False

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In the past the knowledge for making hig...
View Answer

Correct Answer
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1.Increasing domain complexity...
View Answer

Correct Answer
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