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Social capital is the investment in social relations with the expectation of returns in the marketplace.

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A ________ is a content structure that has emerged from the processing of many user tags.


A) metalanguage
B) mashup
C) folksonomy
D) bookmark

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Gateway Corp.eliminated all its channel members and now sells directly to the public over the Internet.This is an example of disintermediation.

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Not all business information systems benefit from flexibility and organic growth offered by Web 2.0.

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Which of the following nonmerchant e-commerce companies supports a competitive bidding process?


A) auctions
B) clearinghouses
C) B2C firms
D) mashups

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________ is the application of Web 2.0 technologies,collaboration systems,social networking,and related technologies to facilitate the cooperative work of intellectual workers in organizations.


A) Enterprise architecture
B) Enterprise resource planning
C) Enterprise 2.0
D) Enterprise application integration

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Web 2.0 companies lock down all the legal rights they can.

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Which of the following was a supporting technology of pre-Internet systems?


A) EDI
B) SOA
C) HTML
D) Flash

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Which of the following is true of Social CRM?


A) Relationships between vendors and buyers are predefined.
B) Customers control their relationships with the company.
C) Organizations offer very few customer touch points.
D) Service-oriented architecture has impeded Social CRM.

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What are mashups? Explain with the help of an example?

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Web 2.0 encourages mashups,which result ...

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Without distribution and retailing partners,manufacturer who engages in e-commerce will have the increased logistics expense of entering and processing orders in small quantities.

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A(n) ________ is a structure of individuals and organizations that are related to each other in some way.


A) folksonomy
B) electronic exchange
C) social network
D) crowdsource

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In the Web 2.0 world,no marketing is done.New product features are released and vendors wait for users to spread the news to one another,one friend sending a message to many friends;most of whom send that message,in turn,to their friends;and so forth,in a process called ________.


A) affiliate marketing
B) viral marketing
C) co-marketing
D) network marketing

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Which of the following expenses are likely to increase for manufacturers who use e-commerce to sell directly to consumers?


A) procurement expenses
B) advertising expenses
C) production expenses
D) customer-service expenses

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Which of the following has enabled thin-client applications to have considerable functionality?


A) increase in the number of users
B) increase in user-generated content
C) increased capabilities of browsers
D) increased communication between client and server

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How is e-commerce related to price elasticity?

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From the seller's side,e-commerce produc...

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Enterprise 2.0 content is tagged differently from the content on the Web.

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What are the six characteristics of Enterprise 2.0?

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McAfee defined six characteristics of En...

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What is Social CRM?

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Social CRM is customer relationship mana...

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How is the value of social capital determined?

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The value of social capital is...

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