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Exam 3: The Environment and Corporate Culture

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Question 81

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CASE Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. -Nikki could hold _____, which are planned activities at special events to provide examples of company values.

A) ceremonies
B) slogans
C) symbols
D) pictures of heroes
E) none of these

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Question 82

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Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, every day consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as _____.

A) boundary-spanning
B) adaptive
C) interorganizational
D) external
E) internal

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Question 83

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The consistency culture has an external focus and a consistency orientation for a dynamic environment.

Companies can reduce boundaries and increase collaboration with other organizations by creating:

Economic problems in other parts of the world have a tremendous impact on U.S. companies.

A slogan is a phrase or a sentence that concisely communicates a key corporate _____.

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.

Heroes are important to an organization due to the fact that they:

In the current external business environment, which of the following is true?

Scenario - Melissa Hill Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's President wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information. -Which of the following would be the best way for One-Hit-Wonder to decrease its uncertainty?

A(n) _____ includes the elements within the organization's boundaries.

The _____ dimension of the general environment includes scientific and technological advancements in a specific industry and in society.

All of these are a part of an organization's task environment except _____.

Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry's company most likely falls in which quadrant of organizational performance and culture?

The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S. companies in other countries.

Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which type of corporate culture does Roadtec possess?

Cultural values in organizations are rarely observed.

The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and respond to even subtle environmental shifts.

The _____ culture places high value on HR, and the organization may be characterized by a caring, family-like atmosphere.

SweetTooth Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which dimension of the task environment?