Question 1

Discuss the three basic technology groups of Woodward's Study.

Accepted Answer

They are (1) small-batch or cr...

Question 2

Which of the following has resulted from the impact of technology on job design?

Accepted Answer

A)   job simplification
B)   greater division of labour
C)   jobs requiring higher-level skills
D)   lower compensation because of the financial emphasis on equipment

Question 3

How can service organizations achieve their greatest economies?

Accepted Answer

A)   through centralization of services
B)   through geographic decentralization
C)   through dividing into smaller units close to customers
D)   through centralized decision making

Question 4

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

Accepted Answer

A) True 
 B)False

Question 5

Extend the framework of Woodward's research findings to today, adding in whatever important technology did not exist at the time she did her research.

Accepted Answer

IT and Web...

Question 6

When work does not flow between units and each unit works independently, the units are said to have which of the following types of interdependence?

Accepted Answer

A)   pooled interdependence
B)   grouped interdependence
C)   sequential interdependence
D)   high interdependence

Question 7

Job enrichment refers to the expansion of the number of different tasks performed by an employee.

Accepted Answer

A) True 
 B)False

Question 8

Which term is used to refer to the frequency of unexpected and novel events that occur in the conversion process?

Accepted Answer

A)   service technologies
B)   non-routine technologies
C)   task variety
D)   analyzability

Question 9

How is organization structure related to technology? Explain.

Accepted Answer

Technology is one of the conti...

Question 10

A company can adopt CAD in one department and/or CAM in another, and make improvements in efficiency and quality, but the results of implementing all three improvements are breathtaking.

Accepted Answer

A) True 
 B)False

Question 11

What are the three subcomponents of computer-integrated manufacturing?

Accepted Answer

A)   CAD, CAM, and integration information network
B)   people, hardware, and software
C)   information, computers, and procedures
D)   CIM, ADC, and software

Question 12

Woodward's classification of technology (into three clusters of organizational technologies)  was based on a scale. What did that scale measure?

Accepted Answer

A)   the number of employees in the span of control
B)   the interdependence of tasks
C)   the technological complexity of the organization's technical core
D)   the variety and analyzability of tasks within each department

Question 13

What form of interdependence would apply to a game of football?

Accepted Answer

A)   pooled because management must select individual players and develop their skills
B)   sequential because plays are run sequentially and events during the plays occur sequentially
C)   reciprocal because mutual adjustments must be made by the players
D)   sporadic, because it is really a game of individual talents

Question 14

"Technology" could be considered to be the tools, techniques, and actions that are used to transform organizational inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 15

Suppose that VW is considering changing its production operations from an assembly line in which each employee adds one piece as a car chassis goes by to an operation in which several employees work as a team to build the complete car, with the team deciding who does what tasks. If VW implements the change, how would interrelationships change?

Accepted Answer

A)   from pooled interdependence on the line to reciprocal interdependence between the teams
B)   from reciprocal interdependence on the line to sequential interdependence between the teams
C)   from sequential interdependence on the line to pooled interdependence between the teams
D)   from routine tasks to mediating technology

Question 16

A building contractor is constructing 35 "tract homes" on small, adjoining parcels. The crew knows that the many subcontractors must complete their work in a proper order. What is your recommendation regarding the level of coordination required?

Accepted Answer

A)   Because this is pooled interdependence, rules from the construction industry should suffice, since everyone on the job can learn the rules for the proper ordering of subcontractors.
B)   Because this is reciprocal interdependence, cross-functional teams among all the subcontractors will be essential.
C)   Because this is sequential interdependence, regularly scheduled meetings and planning will be needed to coordinate the ordering of the work.
D)   Because this is a sociotechnical system, it is most important to design the coordination to improve efficiency, ignoring human needs.

Question 17

Which of the following is Perrow most concerned with?

Accepted Answer

A)   two aspects of technology: variety and analyzability
B)   two types of structures that seem to determine which technology is best
C)   two aspects of environment that call for a particular structure
D)   two types of structures that seem to determine which environment should be enacted

Question 18

What kind of technology is employed by an oil explorer using a divining rod to decide where to begin drilling operations?

Accepted Answer

A)   routine
B)   craft
C)   engineering
D)   high analyzability

Question 19

The management systems in both unit production and continuous process are characterized as mechanistic, whereas mass production is seen as organic.

Accepted Answer

A) True 
 B)False

Question 20

Which term means providing exactly the service each customer wants and needs?

Accepted Answer

A)   service complexity
B)   customized output
C)   mass customization
D)   CAM

Exam 7: Manufacturing and Service Technologies

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

Correct Answer
verified

A company can adopt CAD in one department and/or CAM in another, and make improvements in efficiency and quality, but the results of implementing all three improvements are breathtaking.

Correct Answer
verified

Job enrichment refers to the expansion of the number of different tasks performed by an employee.

Correct Answer
verified

Extend the framework of Woodward's research findings to today, adding in whatever important technology did not exist at the time she did her research.

Correct Answer
verified
IT and Web...
View Answer

Which of the following has resulted from the impact of technology on job design?

Correct Answer
verified

Which of the following is Perrow most concerned with?

Correct Answer
verified

The management systems in both unit production and continuous process are characterized as mechanistic, whereas mass production is seen as organic.

Correct Answer
verified

Woodward's classification of technology (into three clusters of organizational technologies) was based on a scale. What did that scale measure?

Correct Answer
verified

When work does not flow between units and each unit works independently, the units are said to have which of the following types of interdependence?

Correct Answer
verified

What form of interdependence would apply to a game of football?

Correct Answer
verified

"Technology" could be considered to be the tools, techniques, and actions that are used to transform organizational inputs into outputs.

Correct Answer
verified

Which term is used to refer to the frequency of unexpected and novel events that occur in the conversion process?

Correct Answer
verified

What kind of technology is employed by an oil explorer using a divining rod to decide where to begin drilling operations?

Correct Answer
verified

Which term means providing exactly the service each customer wants and needs?

Correct Answer
verified

Correct Answer
verified

What are the three subcomponents of computer-integrated manufacturing?

Correct Answer
verified

A building contractor is constructing 35 "tract homes" on small, adjoining parcels. The crew knows that the many subcontractors must complete their work in a proper order. What is your recommendation regarding the level of coordination required?

Correct Answer
verified

How is organization structure related to technology? Explain.

Correct Answer
verified
Technology is one of the conti...
View Answer

How can service organizations achieve their greatest economies?

Correct Answer
verified

Discuss the three basic technology groups of Woodward's Study.

Correct Answer
verified
They are (1) small-batch or cr...
View Answer

Exam 7: Manufacturing and Service Technologies

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

Correct AnswerverifiedShow Answer

A company can adopt CAD in one department and/or CAM in another, and make improvements in efficiency and quality, but the results of implementing all three improvements are breathtaking.

Correct AnswerverifiedShow Answer

Job enrichment refers to the expansion of the number of different tasks performed by an employee.

Correct AnswerverifiedShow Answer

Extend the framework of Woodward's research findings to today, adding in whatever important technology did not exist at the time she did her research.

Correct AnswerverifiedIT and Web...View AnswerShow Answer

Which of the following has resulted from the impact of technology on job design?

Correct AnswerverifiedShow Answer

Which of the following is Perrow most concerned with?

Correct AnswerverifiedShow Answer

The management systems in both unit production and continuous process are characterized as mechanistic, whereas mass production is seen as organic.

Correct AnswerverifiedShow Answer

Woodward's classification of technology (into three clusters of organizational technologies) was based on a scale. What did that scale measure?

Correct AnswerverifiedShow Answer

When work does not flow between units and each unit works independently, the units are said to have which of the following types of interdependence?

Correct AnswerverifiedShow Answer

What form of interdependence would apply to a game of football?

Correct AnswerverifiedShow Answer

"Technology" could be considered to be the tools, techniques, and actions that are used to transform organizational inputs into outputs.

Correct AnswerverifiedShow Answer

Which term is used to refer to the frequency of unexpected and novel events that occur in the conversion process?

Correct AnswerverifiedShow Answer

What kind of technology is employed by an oil explorer using a divining rod to decide where to begin drilling operations?

Correct AnswerverifiedShow Answer

Which term means providing exactly the service each customer wants and needs?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What are the three subcomponents of computer-integrated manufacturing?

Correct AnswerverifiedShow Answer

A building contractor is constructing 35 "tract homes" on small, adjoining parcels. The crew knows that the many subcontractors must complete their work in a proper order. What is your recommendation regarding the level of coordination required?

Correct AnswerverifiedShow Answer

How is organization structure related to technology? Explain.

Correct AnswerverifiedTechnology is one of the conti...View AnswerShow Answer

How can service organizations achieve their greatest economies?

Correct AnswerverifiedShow Answer

Discuss the three basic technology groups of Woodward's Study.

Correct AnswerverifiedThey are (1) small-batch or cr...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
IT and Web...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Technology is one of the conti...
View Answer

Correct Answer
verified

Correct Answer
verified
They are (1) small-batch or cr...
View Answer