Question 1

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Accepted Answer

A)   Language problem barrier
B)   Psychological barrier
C)   Physical barrier
D)   Nonverbal distraction barrier

Question 2

The U.S. workplace is expected to remain dominated by males and be Anglo-oriented.

Accepted Answer

A) True 
 B)False

Question 3

Ethnocentrism can be found in all cultures.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements is most accurate?

Accepted Answer

A)   Workers today communicate less than in previous years.
B)   Technology has not affected how and why we communicate.
C)   Businesses today generate a wide range of messages using a variety of media.
D)   Writing is a skill set used only by managers and corporate executives.

Question 5

Physical barriers to listening include only environmentally produced noises.

Accepted Answer

A) True 
 B)False

Question 6

Nonverbal communication includes

Accepted Answer

A)   all unwritten and unspoken messages, intended or not.
B)   only body language and gestures that accompany a spoken message.
C)   only eye contact and facial expressions that support the meaning of the words.
D)   only cues that reveal agreement with or contradiction of the verbal message.

Question 7

The belief in the superiority of one's own culture is known as ____________________. This natural attitude is found in all cultures.

Accepted Answer

The answer of The belief in the superiority of one's...

Question 8

To improve your listening ability, focus both on what is spoken and what is unspoken.

Accepted Answer

A) True 
 B)False

Question 9

According to research, what percentage of our work time is spent listening?

Accepted Answer

A)   50 percent
B)   90 percent
C)   10 percent
D)   25 percent

Question 10

Which of the following countries represents a high-context culture?

Accepted Answer

A)   United States
B)   Germany
C)   Norway
D)   Japan

Question 11

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Accepted Answer

A)   follow up important messages in writing.
B)   avoid smiling, which might make you appear to lack seriousness.
C)   use words that will impress the listener.
D)   assume that the listener understands if he or she nods and smiles in agreement.

Question 12

Ryan has an upcoming business meeting with a person from Germany. Because Ryan has never met this person, he is worried about traveling there to do business for his company. Ryan could reduce his worry by assuming that his German associate is similar to him.

Accepted Answer

A) True 
 B)False

Question 13

Understanding a message involves listening to only the spoken words.

Accepted Answer

A) True 
 B)False

Question 14

The manager noticed that Stephen slammed his desk drawer right after he said that he was happy to work late. The manager should

Accepted Answer

A)   tell Stephen that he should behave more professionally.
B)   respond to the verbal message only and thank him for working late.
C)   politely seek additional information by saying, I'm not sure that you really want to stay late. Do you have somewhere you need to be?
D)   fire Stephen for insubordination.

Question 15

Many of us are poor listeners because

Accepted Answer

A)   the brain can process information at least three times as fast as people talk.
B)   we tend to "tune out" speakers whose ideas run counter to our own.
C)   we would rather talk than listen.
D)   All answer choices are correct.

Question 16

Which statement about the effect of social media and communication technology on culture is most accurate?

Accepted Answer

A)   Because of social media, communicators can now reach out to larger and more varied audiences than in the past.
B)   Social media always makes individuals of various cultures feel connected.
C)   Social media offers very little potential for intercultural engagement.
D)   Developers of social media should use the same design principles for all audiences.

Question 17

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Accepted Answer

A) True 
 B)False

Question 18

According to researchers, most people listen at what level of proficiency?

Accepted Answer

A)   100 percent
B)   5 percent
C)   25-50 percent
D)   75 percent

Question 19

Which of the following statements about nonverbal communication is most accurate?

Accepted Answer

A)   Nonverbal communication comprises very little of a message that is sent or received.
B)   When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate.
C)   Meanings of nonverbal behaviors are often influenced by the communication context and by one's culture.
D)   Nonverbal communication applies to only intended messages.

Question 20

____________________ such as the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity are essential career attributes in today's workplace.

Accepted Answer

The answer of ____________________ such as the ability to communicate,...

Exam 1: Communicating in the Digital Age Workplace

Which statement about the effect of social media and communication technology on culture is most accurate?

Correct AnswerverifiedShow Answer

Physical barriers to listening include only environmentally produced noises.

Correct AnswerverifiedShow Answer

According to research, what percentage of our work time is spent listening?

Correct AnswerverifiedShow Answer

Which of the following statements is most accurate?

Correct AnswerverifiedShow Answer

____________________ such as the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity are essential career attributes in today's workplace.

Correct AnswerverifiedShow Answer

Understanding a message involves listening to only the spoken words.

Correct AnswerverifiedShow Answer

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Correct AnswerverifiedShow Answer

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Correct AnswerverifiedShow Answer

The belief in the superiority of one's own culture is known as ____________________. This natural attitude is found in all cultures.

Correct AnswerverifiedShow Answer

According to researchers, most people listen at what level of proficiency?

Correct AnswerverifiedShow Answer

Which of the following statements about nonverbal communication is most accurate?

Correct AnswerverifiedShow Answer

Nonverbal communication includes

Correct AnswerverifiedShow Answer

Ethnocentrism can be found in all cultures.

Correct AnswerverifiedShow Answer

To improve your listening ability, focus both on what is spoken and what is unspoken.

Correct AnswerverifiedShow Answer

The U.S. workplace is expected to remain dominated by males and be Anglo-oriented.

Correct AnswerverifiedShow Answer

Ryan has an upcoming business meeting with a person from Germany. Because Ryan has never met this person, he is worried about traveling there to do business for his company. Ryan could reduce his worry by assuming that his German associate is similar to him.

Correct AnswerverifiedShow Answer

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Correct AnswerverifiedShow Answer

Many of us are poor listeners because

Correct AnswerverifiedShow Answer

The manager noticed that Stephen slammed his desk drawer right after he said that he was happy to work late. The manager should

Correct AnswerverifiedShow Answer

Which of the following countries represents a high-context culture?

Correct AnswerverifiedShow Answer

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