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Marla, a 55-year-old woman, needs to move out of town. She wants to connect with some of her old school friends and stay in touch with her ex-colleagues. In this case, which of the following is Marla most likely to use for this purpose?


A) SoundCloud
B) YouTube
C) Facebook
D) Flickr

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C

The benefits of social media can be easily measured.

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Buzz, a social media metric, is based on:


A) the number of comments, ratings, social bookmarks, subscriptions, page views, uploads, downloads, embeds, retweets, Facebook posts, pins, and time spent with social media platform.
B) posts and impressions, by social channel, by stage in the purchase channel, by season, and by time of day.
C) the number of likes, fans, followers, and friends; growth rates; rate of virality or pass along; and change in pass along over time.
D) media mentions, influences of bloggers reached, influences of customers reached, and second-degree reach based on social graphs.

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B

Facebook is by far the largest social network for gaming.

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Explain the role of social media in marketing.

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Answers will vary. Social media have cha...

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In an interactive space, earned media include:


A) display advertising.
B) viral videos.
C) purchased advertisements.
D) paid search words.

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Magnira Corp. is an organization that manufactures clothing for women. It uses Facebook to promote its products. Given this information, which of the following is true of Magnira Corp.?


A) It should not disclose the prices of its products and services to the public.
B) Its pages are subject to search engine indexing.
C) It is restricted from communicating directly with stakeholders due to risks of hacking.
D) Its pages are displayed in the form of individual profiles.

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Which of the following statements is true of advertising in social media?


A) Social media marketing is popular because it is free of cost.
B) Social media marketing is less effective for services than products.
C) Social media mostly focus on deepening relationships with customers.
D) Social media lacks the effectiveness of word of mouth advertising.

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Short message service (SMS) is different from multimedia messaging service (MMS) in that:


A) SMS allows 960-character text messages, whereas MMS allows 160-character text messages.
B) SMS is designed specifically for viewing pictures and navigation on mobile devices, whereas MMS does not have such features.
C) SMS does not allow the attachment of images, videos, and ringtones to text messages, whereas MMS does.
D) SMS does not require the Internet, whereas MMS requires the Internet to function.

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According to Charlene Li and Josh Bernoff of Forrester Research, _____ are those who read blogs, listen to podcasts, watch videos, and generally consume media.


A) conversationalists
B) inactives
C) critics
D) spectators

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Wennel Inc., a fashion designing company, organizes an online contest. Participants need to design outfits for women. The designs are to be posted on a social media website where members can vote and provide feedback. Based on the votes, Wennel Inc. would announce the winner and also offer a job at its firm. In this scenario, Wennel Inc. is involved in _____.


A) brandjacking
B) tagging
C) blogging
D) crowdsourcing

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As long as the ads are not overly intrusive, most users opt to play free versions of games with ads over paid versions that do not have ads.

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Distinguish between owned media and earned media with examples.

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Answers will vary. The purpose of owned ...

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While much of the excitement in social media has been based on website and new technology uses, much of the growth lies in:


A) the diminished demand for televisions.
B) new platforms like tablets and smartphones.
C) the division of society into economic strata.
D) the reduced demand for crowdsourcing.

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Marketers have found that social news sites are useful for creating conversations around relevant issues.

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Explain how virtual worlds and online gaming help marketers to engage with customers.

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Answers will vary. Online gaming present...

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Twitpic, Flickr, and Photobucket are all examples of:


A) media sharing sites.
B) corporate blogs.
C) virtual travel sites.
D) search engines.

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MirrorSense is a social networking site which allows members to write their views and opinions about various products, services, social issues etc. However, members on this website can write no more than 140 characters. In this case, MirrorSense is a(n) _____.


A) e-commerce site
B) search engine
C) e-magazine
D) microblog

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D

Social media measurements are meaningless unless:


A) they dismiss return on investment.
B) they ignore investment per fan and follower.
C) they ignore the rate of accumulation.
D) they are tied to key performance indicators.

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The first action a marketing team should take when initiating a social media campaign is:


A) to establish a listening platform.
B) to identify the medium for the campaign.
C) to identify potential consumers.
D) to develop a list of objectives.

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