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Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

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Inter-enterprise information systems support one or more inter-enterprise processes.

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Which of the following workgroup processes is related to operations?


A) account updating and tracking
B) sales forecasting
C) finished goods inventory management
D) treasury and account management

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Which of the following is an example of a structured process?


A) ill-defined, ambiguous situations
B) collaboration
C) customer returns
D) social networking

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List the problems associated with information silos.

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The problems associated with information...

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________ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.


A) Operational processes
B) Dynamic processes
C) Inherent processes
D) Structured processes

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________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.


A) Enterprise resource planning
B) Customer relationship management
C) Enterprise application integration
D) Business process reengineering

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Which of the following workgroup processes is related to manufacturing?


A) order entry and tracking
B) finished goods inventory management
C) product and brand management
D) capacity planning and scheduling

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Which of the following is performed by enterprise application integration?


A) It duplicates the data because each application has its own database.
B) It connects system "islands" via a new layer of software.
C) It prevents a gradual move to ERP
D) It prevents existing applications from communicating and sharing data.

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Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

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The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by spreading the data across multiple databases.

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A workgroup information system exists to support only one process within the workgroup.

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Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?


A) departmental information systems
B) workgroup information systems
C) personal information systems
D) enterprise information systems

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A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.


A) stored procedure
B) index
C) trigger
D) transaction

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________ is the activity of altering existing and designing new business processes to take advantage of new information systems.


A) Business process modeling
B) Business process reengineering
C) Business process outsourcing
D) Enterprise resource planning

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Which of the following ERP products did Infor acquire?


A) Solomon
B) PeopleSoft
C) Epicore 9
D) Baan

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Which of the following workgroup processes is related to human resources?


A) lead tracking
B) customer support
C) assessment
D) order management

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An ERP solution is an information system and as such has all five components.

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Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

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In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

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