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Multiple Choice
A) external
B) internal
C) semantic
D) selection
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Multiple Choice
A) Men interrupt more often than women
B) Men decode nonverbal communication better than women do
C) Men use the word "we" more than they use "I"
D) Men talk less than women do
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Multiple Choice
A) interpreting.
B) paraphrasing content.
C) paraphrasing feelings.
D) supporting.
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Short Answer
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Multiple Choice
A) shutting down so you don't have to receive any more messages.
B) thinking about other topics.
C) realizing that the average person speaks more quickly than we can process that information.
D) summarizing the speaker's ideas while we wait for them to finish.
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Multiple Choice
A) ethos.
B) pathos.
C) logos.
D) post hoc.
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Essay
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Multiple Choice
A) Listeners pay more attention to the words spoken than the speaker's status
B) People are less concerned about loss of face than in low-context cultures
C) People believe that it is the listener's responsibility to achieve understanding
D) Listeners expect messages to be detailed and thorough
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Multiple Choice
A) low-context communication.
B) an interruption.
C) a tag question.
D) an advising response.
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Multiple Choice
A) They are associating quality of information with the speaker's appeal.
B) They have good informational listening skills.
C) They are mentally organizing information.
D) They are setting aside their personal biases.
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Multiple Choice
A) Ad hominem
B) Ad verecundiam
C) Hasty generalization
D) False dichotomy
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Multiple Choice
A) Listening reduces uncertainties.
B) Quality listening increases.
C) Quality listening declines.
D) Listening patterns generally stay the same as relationships develop.
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Essay
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Short Answer
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Multiple Choice
A) Attending
B) Organizing
C) Interpreting
D) Responding
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Multiple Choice
A) character.
B) charisma.
C) competence.
D) compassion.
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Short Answer
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Multiple Choice
A) It may communicate that a person's problems are not important.
B) If your advice fails, you would be responsible.
C) It diffuses distress.
D) There may be insufficient time for empathetic responses.
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Essay
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