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In The Art of Rhetoric, Aristotle referred to a speaker's character and competence as___________.

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When we talk on a cell phone and need to keep asking, "Can you hear me now?" this barrier to listening is known as __________ noise.


A) external
B) internal
C) semantic
D) selection

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Which of the following is a characteristic of men's listening behaviors?


A) Men interrupt more often than women
B) Men decode nonverbal communication better than women do
C) Men use the word "we" more than they use "I"
D) Men talk less than women do

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After Allison tells Pedro about the problems she is experiencing, he asks her, "Is there anything I can do to help you through this difficult time?" His response is


A) interpreting.
B) paraphrasing content.
C) paraphrasing feelings.
D) supporting.

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Reflective listening in which you let a speaker know the emotions you think he is experiencing is a _____________ paraphrase.

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The best listening strategy for dealing with information overload is


A) shutting down so you don't have to receive any more messages.
B) thinking about other topics.
C) realizing that the average person speaks more quickly than we can process that information.
D) summarizing the speaker's ideas while we wait for them to finish.

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Listeners who uncover exaggerations or loaded words are paying attention to


A) ethos.
B) pathos.
C) logos.
D) post hoc.

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Suppose this radio advertisement runs during election season. Which logical fallacies does it contain? Identify at least three. Provide a definition of the fallacy along with your identification. "(1) As the lead singer in a popular rock band, I am here to endorse Jane Smith for governor. (2) Either Ms. Smith wins this election, or our state economy will completely fall apart. (3) Her opponent, Ms. Jones, can't be trusted to fix the economy; Ms. Smith works hard, but Ms. Jones is lazy. (4) Ms. Smith is a successful financial planner, and Ms. Jones once owned a business that went bankrupt. (5) Everyone knows it's true: Ms. Smith is the best choice for governor!"

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Which of the following statements best describes high-context cultures?


A) Listeners pay more attention to the words spoken than the speaker's status
B) People are less concerned about loss of face than in low-context cultures
C) People believe that it is the listener's responsibility to achieve understanding
D) Listeners expect messages to be detailed and thorough

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Mary says, "That was a good movie, wasn't it?" The last part of her statement is


A) low-context communication.
B) an interruption.
C) a tag question.
D) an advising response.

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Which of the following is true of listeners who prejudge?


A) They are associating quality of information with the speaker's appeal.
B) They have good informational listening skills.
C) They are mentally organizing information.
D) They are setting aside their personal biases.

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If you voted for a presidential candidate because of an endorsement by your favorite movie star, you would be using which type of fallacious reasoning?


A) Ad hominem
B) Ad verecundiam
C) Hasty generalization
D) False dichotomy

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As relationships develop and move beyond the early stage, how do listening patterns change?


A) Listening reduces uncertainties.
B) Quality listening increases.
C) Quality listening declines.
D) Listening patterns generally stay the same as relationships develop.

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A close friend confides to you that she is upset because she is arguing with her sister. As an empathic listener, you might support, interpret, or question and you might offer a content paraphrase or feelings paraphrase. Describe each response type, and for each, give a sample response you could give in this situation. The book recommends avoiding prejudging or advising. Describe these responses and give an example of each.

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A word triggering an emotional response that interferes with listening is __________ noise.

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As you drive on the interstate, your radio is on but you aren't hearing it because you are focusing on the heavy traffic. When you become aware of the radio again because a traffic report comes on, which stage of listening are you in?


A) Attending
B) Organizing
C) Interpreting
D) Responding

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All of the following are characteristics of speaker ethos, EXCEPT


A) character.
B) charisma.
C) competence.
D) compassion.

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A speaker who claims that an idea is true just because it is, without offering evidence, is employing the logical fallacy of ____________.

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Why does the book recommend against the type of response known as judging?


A) It may communicate that a person's problems are not important.
B) If your advice fails, you would be responsible.
C) It diffuses distress.
D) There may be insufficient time for empathetic responses.

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The textbook offers tips for transferring information from short-term memory (STM) to long-term memory (LTM) and tips for retrieving information stored in LTM. Describe two recommended ways to achieve the first goal and two ways to achieve the second.

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