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A common result of using video communication during online meetings is that it


A) slows down decision making.
B) reduces multitasking.
C) reduces ability to interpret verbal cues.
D) increases the formation of cliques.
E) reduces the ability to interpret nonverbal cues.

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What logistical issues do I need to take care of? is considered to be an essential question for planning a meeting.

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The most appropriate statement for a facilitator to make would be,


A) "That's one of the silliest ideas I've ever heard."
B) "If any of you just want to sit and listen, that's fine."
C) "Your idea is not very well thought out."
D) "It sounds like you're saying the idea is too expensive to implement."
E) "I ask people not to share unless you're convinced your idea is really fresh."

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Why should multitasking be avoided during meetings? How can multitasking be discouraged?

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Multitasking may distract people from th...

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Starting a meeting with a story should be avoided in most cases.

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What day of the week is considered the most productive for meetings?


A) Monday
B) Tuesday
C) Wednesday
D) Thursday
E) Friday

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Brainstorming meetings are considered to be a type of problem-solving meeting.

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Malik wants to involve all the participants in his online meeting. Which of the following will best accomplish that?


A) He tells all the participants they must write a summary of the meeting after it is over.
B) He suggests that participants familiarize themselves with the software before the meeting.
C) He tells participants to pay close attention to the interactive minutes during the meeting.
D) He starts the meeting by asking participants what they think of last night's Academy Awards.
E) He asks participants to keep a specific question in mind during the meeting.

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Minutes should include the date and time and team members present.

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The best example of a validating phrase to use during a disagreement is,


A) "I think your feelings about the workload are justifiable."
B) "You're angry about so much work being piled on."
C) "Everything you say shows your stubbornness about the issue."
D) "You obviously need to take a break."
E) "You know I'm right, but you won't admit it."

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Which of the following examples would work best as an online meeting?


A) Carrie has a fairly routine agenda for her meeting.
B) Leo will deal with an employee's dismissal during the meeting.
C) Kate needs to tell her team that the company is laying people off in her meeting.
D) Francisco believes about four people will attend his meeting.
E) Akira will introduce himself to his team during the meeting.

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The task for team leaders is to know the online platform being used for meetings well enough to be aware of its limitations.

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The primary challenge of online meetings is a lack of participation.

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The best way to handle meeting minutes is to


A) make the minutes less than one page.
B) distribute minutes as quickly as possible after the meeting.
C) make the minutes two pages or less.
D) wait a day before distributing minutes so you can polish them first.
E) distribute minutes by using email instead of a blog.

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The last focus of a problem-solving meeting is usually


A) the options for addressing the problem.
B) the definition of the problem.
C) the effects of the problem.
D) the importance of the problem.
E) the recent history of the problem.

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Which of the following examples would most likely be considered a problem-solving meeting?


A) A group meets to set a reasonable deadline for a project.
B) A team leader calls a meeting to clarify the role of each team member.
C) A CEO calls a meeting to convey the company's goals for the upcoming year.
D) A team meets to discuss who is responsible for various aspects of a new project.
E) A team meets to gather ideas about how to market a new product.

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Which note-taker handled minutes in the best way?


A) To give a personal touch, Vivian sent the minutes by snail mail to people's homes.
B) Olivia decided to avoid sending the minutes to team members who failed to attend the meeting.
C) Karen decided not to mention every action item presented in the meeting because some were discussed only briefly.
D) Lionel waited three days to put the minutes on the company blog.
E) Immediately after the meeting, George placed the minutes in an email and sent it out to everyone on the team.

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A lack of conflict shows that employees are likely being honest.

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A group has ________ when it has identified an acceptable plan of action that all or most group members can support, even if that specific plan is not everyone's preference.


A) unanimous agreement
B) a schism
C) a stalemate
D) consensus
E) minority decision

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Which professional is responding to a difficult conversation at work in the most effective way?


A) As Juanita listens to Bob's complaints, she realizes that she is learning information that can help improve teamwork.
B) As Dan listens to Cindy's problem, he wishes he could be elsewhere.
C) As Steve hears the criticisms from the team, he thinks of convincing rebuttals.
D) As Ingrid considers Barb's complaints, she decides to keep them to herself.
E) As Alice nods in agreement with Bert's concerns, she thinks that his views are completely unfounded.

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