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Employees expect businesses to


A) move completely to telecommuting.
B) respect their rights as consumers.
C) protect their investments.
D) keep them informed of what is happening in the company.
E) run the company without their input.

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D

Daniel notices that one of his colleagues arrives late and leaves early from work every day. In deciding whether or not to report this behavior, what must he do first?


A) confront the colleague about the situation
B) discuss the situation with other colleagues
C) ask his wife what she thinks
D) know his company's policy regarding the ethics of his colleague's choice
E) discuss the situation hypothetically with his manager

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D

Braxton Foods, Inc. started using a new preservative in its products. However, it didn't include anywhere on its packaging that this preservative could cause an allergic reaction to people who are allergic to milk products. This is a violation of the consumers' right to


A) be heard.
B) choose.
C) be informed.
D) safety.
E) be healthy.

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What has research shown regarding the relationship between social responsibility and profitability?


A) Social responsibility has no effect on business performance.
B) An emphasis on social responsibility reduces business performance.
C) Social responsibility initiatives reduce both business performance and profitability.
D) Social responsibility is linked to improved business performance.
E) An emphasis on social responsibility neither improves nor diminishes profitability.

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Joylene and Kurt are competing for a promotion. Hoping to sway her manager to promote her over Kurt, Joylene gives her manager an expensive bottle of wine. This is an example of


A) the misuse of company resources.
B) bribery.
C) dishonesty.
D) conflict of interest.
E) an acceptable gift.

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Lance's boss often goes on Facebook at work. As a result, the rest of his team goes on Facebook as well. This is an example of which factor of influence regarding ethical behavior?


A) individual moral standards
B) opportunity for misconduct
C) the influence of co-workers
D) the influence of managers
E) personal ethic.

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People in the entertainment industry claim that requiring warning labels on movies and videogames violates their ________ right.


A) Sixth Amendment
B) Thirteenth Amendment
C) Tenth Amendment
D) First Amendment
E) Second Amendment

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Which law reformed the financial industry and offered consumers protection against complex and/or deceptive financial products?


A) the Glass-Steagall Legislation
B) the Dodd-Frank Act
C) the Sarbanes-Oxley Act
D) the Clayton Act
E) the Celler-Kefauver Act

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John F. Kennedy's consumer bill of rights outlined four rights: the right to be informed, the right to choose, the right to be heard, and the right to


A) file lawsuits.
B) service.
C) easy credit.
D) enter into contracts.
E) safety.

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When it comes to ethical behavior, co-workers and superiors exert significant control over one's choices at work through authority and example.

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A business must choose to be either profitable or socially responsible; they cannot be both.

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Tracor Industries decided to buy less expensive materials from a foreign supplier that resulted in a significant reduction in the quality of its product. As a result, company sales dropped, many retailers refused to carry the product, and consumers left negative reviews online about the product. This is an example of


A) why the most expensive products must always be used in the production process.
B) a company being unethical but socially responsible.
C) how negative judgments can affect an organization's ability to achieve its goals.
D) ethical misconduct by the foreign supplier.
E) legal misconduct by Tracor Industries.

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Spending an excessive amount of time on personal e-mails, submitting personal expenses on company expense reports, and using the company copier for personal use are all examples of


A) the misuse of company time.
B) conflicts of interest.
C) abusive behavior.
D) the misuse of company resources.
E) the pressure to compromise standards.

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Which of the following best exemplifies a company with a strong ethical culture?


A) The top management at Randy's company clearly communicates to all employees the ethical behavior expected of them.
B) Norah reports to two different supervisors-one who follows the company's ethics policy and one who makes exceptions to the rules. Nora is not sure who to follow.
C) Since the top management at Colin's company feels they only hire ethical employees, they do not see the need for a formal, written ethics policy.
D) The middle-level managers at Blake's company do not get direction from top management regarding ethical behavior, but they all try to do what is right.
E) Jayla follows the lead of her immediate supervisor; if he bends the rules, she feels that she can do the same.

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A

What is true about the role of the Federal Trade Commission's Bureau of Consumer Protection?


A) It protects consumers against unfair, deceptive, or fraudulent practices.
B) It is divided into four divisions.
C) It protects companies from unfair consumer demands.
D) The Division of Enforcement investigates consumer violations of laws.
E) It doesn't investigate unfulfilled holiday delivery promises by online shopping sites or scholarship scams.

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A set of formalized rules and standards that describes what a company expects of its employees is called a


A) mission statement.
B) code of liability.
C) moral philosophy.
D) social responsibility statement.
E) code of ethics.

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Which of the following is NOT a question to consider in determining whether an action is ethical?


A) Are there any potential legal restrictions or violations that could result from the action?
B) Does your company have a specific code of ethics or policy on the action?
C) How does this activity fit with your own beliefs and values?
D) Would this activity be accepted by your co-workers?
E) Is this activity customary across all industries in your country?

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Which statement is true regarding business ethics and social responsibility?


A) All actions deemed unethical by society are also illegal.
B) The concerns of what is legal and ethical do not change over time.
C) The terms social responsibility and ethics should be used interchangeably.
D) Companies can be both profitable and socially responsible.
E) Businesses whose sole objective is to earn profit are also likely to consider their social responsibility.

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A local landscaping company donates and plants a tree in the community for every new client that uses its landscaping design services. This exhibits the company's


A) business ethics.
B) profitability.
C) business responsibility.
D) irresponsibility.
E) social responsibility.

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All of the following are ways businesses are working to resolve environmental concerns EXCEPT


A) recycling materials and making product packaging more environmentally friendly.
B) creating a positive association for unsuitable products, services, or practices.
C) eliminating wasteful practices, the emission of pollutants, and the use of harmful chemicals.
D) improving their products.
E) supplementing their services with alternative energy sources.

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